Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
Generic

Kristy-lee Masters

Cranbrook,United Kingdom

Summary

Experienced Life Coach Professional and educator with a passion for empowering individuals to both achieve personal and professional goals. Dedicated compassionate approach when working with individuals and transformation journeys. Known for fostering meaningful connections and tailoring strategies to meet unique needs.

Inspiring and motivating - equipped with excellent communication (written and verbal) and active listening skills.

Versatile and diverse skillset with an emphasis on providing the best customer/client experience possible, with a strong business administration and education background.

Committed to making meaningful impact in an education based role with an emphasis on empowerment and communication.


Overview

21
21
years of professional experience
1
1
Certification

Work History

Self Employed Certified Life Coach

Divine Soul
Cranbrook, ENG
05.2019 - 04.2025
  • Providing 1:1 coaching sessions to clients from the UK, Iceland and the United States.
  • Empowering clients to overcome obstacles and limiting beliefs that hinder the achievement of the fullest potential.
  • Enhanced client's goal achievement with tailored action plans.
  • Monitored client progress and adapted support programmes to meet changing needs.
  • Fostering a safe and non-judgmental environment where clients feel safe and comfortable when sharing fears, dreams, and aspirations is a key component of the coaching strategy.
  • Speciality centred around providing the absolute best service to clients which is reflected in client retention and onward referral rates.
  • Creation of bespoke written client reports and actionable growth plans.
  • Responsible for and therefore adept at managing all aspects of business: from developing cross-platform brand consistency, social media and email marketing, sales generation, blog and podcast creation, through to operations (website content creation, SEO etc.) and accounting.
  • Cultivated strong relationships through effective communication with clients.

Home Educator

Home Educator/Wolsey Hall Oxford
Cranbrook, Kent
09.2008 - 06.2025
  • Home educator for the past sixteen years. Successfully taught at both primary and secondary education levels which has been rewarding and fulfilling.
  • Encouraged critical thinking leading to deeper understanding and curiosity about subject matter.
  • Responsible for all areas of education including creating lesson plans, homework and field trips in alignment with the UK national curriculum.
  • Required to maintain accurate and detailed records of achievements during schooling years and create an innovative and positive learning experiences.
  • Currently preparing for GCSE exams.

Store Manager

The Body Shop
Basingstoke, ENG
08.2004 - 09.2007
  • In September 2006 achieved promotion from Assistant Store Manager to Store Manager
  • Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision.
  • Management of a team of 5 employees, providing training, coaching, and performance evaluations to ensure high levels of productivity and customer satisfaction.
  • Ensured compliance with company policies, procedures, and safety regulations at all times.
  • Led regular team meetings to communicate goals, provide updates on performance metrics, and foster a positive work environment.
  • Conducted regular store audits to assess visual merchandising standards and make necessary adjustments for optimal presentation.
  • Utilised POS systems to track sales data, monitor inventory levels, analyse trends, and generate reports for informed decision-making.
  • Collaborated with regional managers on strategic planning initiatives such as new product launches or promotional events.
  • Developed and maintained strong relationships with key customers, addressing their needs and ensuring high levels of satisfaction.
  • Managed store budgets, tracking expenses, and implementing cost-saving measures to maximise profitability.
  • Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.

Education

Diploma in Royal Horticultural Society Level Two Plant Growth and Development - Horticulture

Royal Horticultural Society
Hawkhurst, Kent
09/2022 - 06/2023

Diploma in Spiritual Life Coaching - Alternative Health

Centre of Excellence
Cranbrook, Kent
01/2018 - 08/2018

A level - Sociology

Exeter College
Exeter, Devon
09.1996 - 06/1998

A Level - Media Studies

Exeter College
Exeter, Devon
09.1996 - 06/1998

A Level - English Literature

Exeter College
Exeter, Devon
09.1996 - 06/1998

GCSE -

Sidmouth College
Sidmouth, Devon
09.1991 - 06/1996

Skills

  • Strong Communication and Interpersonal Skills
  • Excellent Customer Service
  • Problem Solving and Analysis Skills
  • Organisational abilities
  • Microsoft Office
  • Independent Working
  • Mentoring/Leadership
  • Professional Ethics and Data Privacy Compliance
  • Bespoke Report Writing and Lesson Plan/Homework Creation
  • Web Design
  • Attention to Detail
  • Email Marketing
  • Canva Creator Platform

Certification

  • Royal Horticultural Society Level Two in Plant Growth, Propagation and Development, 09/01/23, Present, For this certificate I studied with the Royal Horticultural Society and achieved a 'Merit'. The Level Two training was centred around scientific principles underpinning horticultural practices. Specifically focusing on the classification and naming of plants, proper management of soils, maintaining plant health and plant propagation as well as tapping into industry best practices to maintain biosecurity and excellent standards.
  • Spiritual Life Coach, 08/01/20, Present, Undergoing certification as a Spiritual Life Coach has allowed me to help clients tap into deeper aspects of who they are and how they can use this to carve out a life that brings them joy and meaning. It is slightly different to 'traditional' life coaching in that clients are looking to weave their spirituality into how they navigate life, this style of coaching becomes more than simply achievement and attainment driven goals alone.

Affiliations

  • Floristry
  • Gardening
  • Historical Houses and Gardens
  • Music
  • Reading - both fiction and non-fiction

References

References available upon request.

Timeline

Self Employed Certified Life Coach

Divine Soul
05.2019 - 04.2025

Home Educator

Home Educator/Wolsey Hall Oxford
09.2008 - 06.2025

Store Manager

The Body Shop
08.2004 - 09.2007

A level - Sociology

Exeter College
09.1996 - 06/1998

A Level - Media Studies

Exeter College
09.1996 - 06/1998

A Level - English Literature

Exeter College
09.1996 - 06/1998

GCSE -

Sidmouth College
09.1991 - 06/1996

Diploma in Royal Horticultural Society Level Two Plant Growth and Development - Horticulture

Royal Horticultural Society
09/2022 - 06/2023

Diploma in Spiritual Life Coaching - Alternative Health

Centre of Excellence
01/2018 - 08/2018
Kristy-lee Masters