Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kristiyan Mechkarov

Telford

Summary

Diligent food service professional with over 8 years' experience in hospitality and
customer services, and a commitment to the delivery of an excellent service to diners at
quality establishments.
Core Skills
Proven ability to serve meals, alcohol, dessert and appetisers to customers within
dynamic hospitality environments. Focused on collaborating with teams and building.
effective relationships with waiting teams and bar managers. Applies exceptional
communication skills when offering advice and guidance on drink and food menu items,
with a focus on achieving excellent guest satisfaction. Familiar with POS terminals and
common restaurant equipment.

Overview

6
6
years of professional experience

Work History

Bartender/Head Waiter

ETM
04.2022 - 08.2024
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Head Waiter

ETM
06.2020 - 04.2021
  • Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
  • Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
  • Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
  • Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
  • Maintained accurate inventory of restaurant supplies, reducing waste and controlling costs.
  • Assisted in menu development by offering valuable insights about popular dishes and ingredients.
  • Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
  • Mentored new hires, providing comprehensive training on company policies, procedures, and service standards.
  • Optimized table management by strategically seating guests based on reservation status and party size.

Barista

ETM
05.2019 - 06.2020
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.

Room Service Server

ETM
03.2018 - 05.2019
  • Enhanced guest satisfaction by promptly delivering room service orders and attending to special requests.
  • Maintained high levels of cleanliness and presentation for in-room dining experiences, ensuring a positive impression.
  • Assisted the kitchen staff with food preparation tasks, contributing to efficient order processing times.
  • Increased repeat business by providing friendly, professional customer service during all interactions with guests.

Education

No Degree - Buisness Manegment

Elizabeth School Of London
London
08.2022

Skills

    Hospitality operations
    Customer services
    Food and beverages
    Cross-selling
    Health and safety

    Restaurant procedures
    Complaint handling
    Payment processing
    Identifying customer needs
    Handling cash

Languages

English
Native or Bilingual
A1
Bulgarian
Proficient
C2

Timeline

Bartender/Head Waiter

ETM
04.2022 - 08.2024

Head Waiter

ETM
06.2020 - 04.2021

Barista

ETM
05.2019 - 06.2020

Room Service Server

ETM
03.2018 - 05.2019

No Degree - Buisness Manegment

Elizabeth School Of London
Kristiyan Mechkarov