Kristine Mihailova
Shift Manager At Ottolenghi
Bicester
Summary
Proactive Grade 2 Assistant manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists General/Operations managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
7
7
years of professional experience
15
15
years of post-secondary education
3
3
Languages
Work History
Shift Manager
Ottolenghi
12.2024 - Current
- Promoted a positive work environment through open communication and constructive feedback.
- Tracked receipts, employee hours, and inventory movements.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Assistant Manager
Pret A Manger
03.2021 - 12.2024
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
- Developed strategy to increase sales and drive profits.
- Mentored 64 team members to enhance professional development and accountability in workplace.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed organizational structure to outline and direct rules, roles and responsibilities.
- Created employee schedules to align coverage with forecasted demands.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Reviewed sales and gross profit report to assess company efficiency.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
Team Leader
Pret A Manger
12.2017 - 03.2021
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Led team of 60 members while providing exceptional customer service.
- Participated in cross-functional team-building activities.
- Cross-trained and provided backup support for organizational leadership.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
Education
Bachelor of Arts - Music
Oxford Brookes University
Oxford, OXF 09.2015 - 06.2018
High School Diploma -
Daugavpils Secondary School No 13
Daugavpils 09.2003 - 06.2015
Skills
- Staff development
- Inventory control
- Team development
- Equipment troubleshooting
- Handling customer complaints
- Punctual and reliable
- Interpersonal skills
- Hiring and recruiting
- Performance reviewing
- Schedule management
Accomplishments
- Supervised team of 64 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved high sales through effectively helping with manpower planning and ordering the stock and equipment.
- Achieved record-breaking week of sales due to an accurate forecasting and precise planning.
- Achieved high health and safety scores (over 95%), ensuring the team is following company standards, maintaining safe food storage system, focusing on cleanliness, keeping records up to date.
- Trained 4 incoming team leaders, regarding the shift running, restaurant's procedures, culture, practices and financial standards.
Timeline
Shift Manager
Ottolenghi
12.2024 - Current
Assistant Manager
Pret A Manger
03.2021 - 12.2024
Team Leader
Pret A Manger
12.2017 - 03.2021
Bachelor of Arts - Music
Oxford Brookes University
09.2015 - 06.2018
High School Diploma -
Daugavpils Secondary School No 13
09.2003 - 06.2015
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