An organized and reliable employee with 22 years of experience in customer service. Successful at managing multiple priorities with a positive attitude. Willing to take on greater responsibilities to meet team goals.
Hi, I’m
Kristine Berzina
Burgess Hill,West Sussex
Summary
Overview
22
years of professional experience
8
years of post-secondary education
Work History
Ardingly CollegeArdingly, West Sussex
Cleaning manager
03.2017 - Current
Job overview
- Led initial consultation with clients to gain accurate understanding of cleaning needs.
- Maintained efficiencies during busy seasons, providing sickness and holiday cover for staff absence.
- Planned schedule to maximise bookings and deliver deep cleans.
- Maintained strict health and safety compliance through diligent inspections, mitigating potential risks.
- Monitored weekly cleaning supply usage, promptly placing refill orders to minimise delays to services.
- Trained staff to deliver high-quality cleaning services and boost customer satisfaction.
- Oversaw cleaning for multiple clients and sites.
- Minimised wastage by promoting appropriate use of equipment and materials.
- Guided staff to handle chemical solutions in line with COSHH.
- Inspected cleaning quality to achieve pristine standards.
- Guided, coached and managed a team of 50 cleaning staff.
- Ensured accurate billing, preparing reports on account status.
- Enabled seamless running of service by constantly monitoring cleaning material supplies and promptly reordering low-stock items.
- Resolved client issues relating to cleanliness with positive outcome.
- Delivered constructive feedback to improve cleaning staff performance.
- Reported on accidents and investigated incidents to protect staff safety.
- Liaised with clients to provide quotes and determine cleaning needs.
- Coordinated staff rotas to build hardworking teams, strategically delegating tasks to maximise efficiency.
- Reviewed work schedules to enhance efficiencies.
- Used excellent problem-solving skills to quickly resolve issues.
- Looked for ways to increase quality of cleaning services.
- Acted as point of contact and motivation for employees.
- Scheduled work shifts to meet cleaning needs and staffing requirements.
- Evaluated employees regularly to assess performance and provide feedback.
- Increased team productivity through effective staff planning, coordination and task delegation.
Ardingly CollegeArdingly, West Sussex
Catering supervisor
08.2011 - 03.2017
Job overview
- Prepared and served 1000+ high-quality meals per event using documented recipes to satisfy varied dietary requirements.
- Effectively supervised 20 staff, coordinating workflows to maximise service efficiency.
- Hired and trained both permanent and temporary staff members.
- Responded to questions, complaints and concerns from guests during events.
- Loaded and unloaded tableware and catering supplies before and after catering vehicles.
- Enriched guest experiences by diplomatically managing complaints, proactively anticipating and resolving issues.
- Supervised food preparation for events, assessing for quality, proper plating and portioning.
Ardingly CollegeArdingly, West Sussex
Food service assistant
09.2007 - 08.2011
Job overview
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Used kitchen equipment as instructed and to safety protocols.
- Thoroughly cleaned kitchen utensils, cookware, glassware and serving dishes, maintaining faultless hygiene and presentation standards.
- Utilised storage effectively to keep kitchen equipment and supplies safely and clearly organised.
- Managed timing standards in food deliveries to minimise delays.
- Performed stringent cleaning and disinfecting processes.
- Facilitated special dish requests and dietary requirements, exceeding customer expectations.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Practiced healthy and safety measures to comply with regulations.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Plated finishing elements such as salads, garnishes and sauces prior to service.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Inspected refrigerators, warming lamps and kitchen equipment for compliance with safe operating procedures.
- Rotated stock in temperature-controlled storage areas for safe food service.
Kates CakesAshington, West Sussex
Line operator
01.2005 - 09.2007
Job overview
- Operated various machinery to produce and store products.
- Monitored and verified quality of each production operation, using visual inspection, basic measurement devices and automated test equipment.
- Performed cleaning activities across site to maintain safety and compliance.
- Monitored production equipment, notifying maintenance team of faults or inefficiencies.
- Accurately labelled and packaged items.
- Operated machinery and equipment and conducted adjustments to meet safety measures.
- Independently operated production line equipment.
- Ensured full compliance with health and safety regulations, including appropriate use and disposal of hazardous substances.
- Understood assembly instructions for range of products.
Pizz JazzRiga, Latvia
Head waiter
02.2002 - 01.2004
Job overview
- Trained and supervised wait staff to maintain first-class customer service standards.
- Worked closely with chef to provide tasty options for guests with food allergies or intolerances.
- Cultivated and nurtured positive relationships with all staff members, significantly reducing turnover.
- Delivered quality service by providing warm and welcoming environment.
- Served food to guests at proper temperatures by bringing items to table immediately.
- Covered large parties and events, anticipating planning and staffing needs.
- Informed and advised customers on menu options and allergy concerns, making specific recommendations based on dining preferences.
Education
CascadeArdingly, West Sussex
Management Fundamentals from Management
06.2011 - 06.2012
University Overview
City&GuildsArdingly, West Sussex
NVQ Level 3 from Hospitality
04.2013 - 07.2014
University Overview
City&GuildsArdingly, West Sussex
NVQ Level 3 from Supervision and Leadership
12.2012 - 06.2014
University Overview
University of LatviaRiga
from Economics and Business Administration
09.2002 - 06.2004
University Overview
Valmiera CollegeValmiera
GCSEs
09.1999 - 06.2002
University Overview
Skills
- Staff supervision
- Health and safety compliance
- Rota management
- Safety procedure enforcement
- Staff training
- Stock control
- HR practices
Languages
English
Fluent
Latvian
Native
Timeline
Cleaning manager
Ardingly College
03.2017 - Current
City&Guilds
NVQ Level 3 from Hospitality
04.2013 - 07.2014
City&Guilds
NVQ Level 3 from Supervision and Leadership
12.2012 - 06.2014
Catering supervisor
Ardingly College
08.2011 - 03.2017
Cascade
Management Fundamentals from Management
06.2011 - 06.2012
Food service assistant
Ardingly College
09.2007 - 08.2011
Line operator
Kates Cakes
01.2005 - 09.2007
University of Latvia
from Economics and Business Administration
09.2002 - 06.2004
Head waiter
Pizz Jazz
02.2002 - 01.2004
Valmiera College
GCSEs
09.1999 - 06.2002
Similar Profiles
Kelly PughKelly Pugh
IT Manager at Ardingly CollegeIT Manager at Ardingly College
David Steuart WoodsDavid Steuart Woods
Vocal Tutor at Scotch College & Presbyterian Ladies CollegeVocal Tutor at Scotch College & Presbyterian Ladies College
Aabha SharmaAabha Sharma
Regional Director of Operations at PrimaCorp. Group (Visual College Of Art And Design, CDI College, Reeves College)Regional Director of Operations at PrimaCorp. Group (Visual College Of Art And Design, CDI College, Reeves College)
Hope MylesHope Myles
Care Assistant at Hilgay Care HomeCare Assistant at Hilgay Care Home
Charlotte Plumridge-ReochCharlotte Plumridge-Reoch
Transformation Office Analyst at Southern WaterTransformation Office Analyst at Southern Water