Kristina Vikram
Nottingham,United Kingdom
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Driven to exceed goals and expectations.
Overview
8
8
years of professional experience
Work history
Luxottica UK LTD
Returns Administrator
Cottingham, Nottinghamshire
2022.11 - 2025.04
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
- Managed over 55 customer return cases per day.
Amazon UK Services LTD
Warehouse Operative
Nottingham, Nottinghamshire
2021.07 - 2022.09
- Carried out day-to-day duties accurately and efficiently.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Completed duties to deliver on targets with accuracy and efficiency.
- Completed customer orders with speed and accuracy.
- Ensured correct storage of packed goods according to established guidelines.
Robertson Recruitment
Warehouse Operative
Nottingham, Nottinghamshire
2020.10 - 2021.07
- Stacked pallets, creating an organised storage system.
- Supported other departments as required; demonstrated flexibility and team spirit.
- Operation of conveyor belts ensured timely sorting of packages.
- Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
Demipower LTD
Team Member
Nottingham, Nottinghamshire
2017.02 - 2020.07
- Packaged take-away orders carefully to prevent spillage or damage during transport.
- Delivered excellent customer service by addressing customer queries promptly.
- Cleaned dining area regularly, provided a pleasant atmosphere for customers.
- Kept track of inventory levels accurately reducing waste and shortage issues.
- Maintained clean work area for better efficiency and hygiene.
- Worked efficiently during peak hours to meet customers' expectations.
- Handled high-pressure situations calmly, resulted in minimal complaints.
- Increased sales by upselling.
Education
CACHE Level 2 Certificate - Children and Young People's Workforce
City College
Nottingham 2019.06 -
Level 2, Food and Safety Manufacturing
Learning Plus
Nottingham 2015.04 -
Level 1, Functional Skills Qualification in English
East Midlands Care Training
Nottingham 2014.06 -
CATCHE Award in Caring for Children (QCF) - Level 1
East Midlands Care Training
Nottingham 2014.02 -
Skills
- Calm under pressure
- Problem-solving
- Communication skills
- Quality Assurance
- First aid training
- High quality standards
- Knowledge of Computer Software
- Flexible working hours
- Punctuality reliability
- Customer Service
- Team player
Timeline
Luxottica UK LTD
Returns Administrator
2022.11 - 2025.04
Amazon UK Services LTD
Warehouse Operative
2021.07 - 2022.09
Robertson Recruitment
Warehouse Operative
2020.10 - 2021.07
CACHE Level 2 Certificate - Children and Young People's Workforce
City College
2019.06 -
Demipower LTD
Team Member
2017.02 - 2020.07
Level 2, Food and Safety Manufacturing
Learning Plus
2015.04 -
Level 1, Functional Skills Qualification in English
East Midlands Care Training
2014.06 -
CATCHE Award in Caring for Children (QCF) - Level 1
East Midlands Care Training
2014.02 -