Kristina Tolic
London
Summary
Dedicated and highly organized administrative professional with a Bachelor's degree in Physical Therapy and over 5 years of experience in office administration and support roles. Recognized for excellent communication skills, adaptability, and a strong work ethic. Proven ability to manage multiple tasks efficiently and provide exceptional customer service. Seeking an administrative position to contribute to the efficient operations of an organization. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Community HCA
Central London Community Healthcare NHS Trust
London
01.2023 - Current
- Managed office work within the EMIS system, including contacting GPs and hospitals
- Handled inbound referrals, prepared Datix reports, and managed safeguarding procedures
- Ensured effective communication between community health teams and healthcare providers
- Maintained patient records and confidentiality, ensuring compliance with healthcare regulations
- Coordinated schedules and appointments for healthcare professionals and patients
- Facilitated collaboration within team by organising regular meetings and tracking project progress.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Arranged filing systems for easy use and retrieval by personnel.
- Wrote professional letters, emails and memoranda for business communication.
- Organised tasks by level of urgency and importance to make best of use time and resources.
- Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
- Created email notifications, invitations and agendas for meetings, events and appointments.
- Managed physical and digital correspondence while keeping information private and secure.
- Contributed to harmonious and productive office environment by building positive relationships with coworkers.
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
- Liaised with customers to resolve enquiries, appointment requests and billing questions.
Office Administrator
Govinda 108 Limited
07.2021 - 12.2022
- Conducted general office administration tasks, including data entry, filing, and correspondence
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Coordinated meetings and appointments, ensuring efficient office operations
- Assisted with administrative tasks to support business operations and improve workflow
- Managed office supplies and inventory, placing orders as needed to maintain stock levels
- Prepared financial reports, processed invoices, and managed accounts payable and receivable
- Implemented office policies and procedures to enhance operational efficiency.
Admin
Mrda Security LTD
12.2018 - 06.2021
- Managed office activities, including scheduling, customer service, and administrative support
- Maintained records and files, ensuring accuracy and confidentiality
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records
- Supported the management team with various administrative tasks to ensure smooth operations
- Handled incoming and outgoing correspondence, including emails, phone calls, and mail
- Prepared and distributed meeting agendas, minutes, and other documents
- Assisted in the recruitment process, including coordinating interviews and onboarding new employees
- Organized travel arrangements and accommodations for staff and executives.
Education
Bachelor's degree in physiotherapy - Health
University of Applied Health Sciences
Zagreb, Croatia 09.2016 - 10.2020
NVQ Level 3 - Health care
Central London Community Healthcare NHS Trust
London 01.2023 -
Yoga teacher Certificate - Health care
Ministry of Science and Education
Croatia 2016 -
Skills
- Office Administration
- Customer Service
- Multilingual Communication (English, Croatian, basic Italian & German)
- Microsoft Office Suite (Word, Excel, PowerPoint)
- EMIS System
- Data Entry and Management
- Scheduling and Coordination
- Report Preparation
- Enhanced DBS Check on Update Service
- Records Management
- Office Equipment Handling
- Financial Administration
- Meeting Coordination
- Travel Arrangements
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Languages
English
Fluent
Croatian
Native
Italian
Intermediate
German
Elementary
Custom
- Project Management: Utilizing tools and methodologies to ensure efficient project completion.
- Office Technology: Staying updated on the latest office software and equipment to enhance productivity.
- Process Improvement: Exploring ways to streamline administrative processes and improve office efficiency.
- Event Planning: Organizing and coordinating office events, meetings, and conferences.
- Professional Development: Attending workshops and seminars to enhance administrative skills.
- Document Management: Implementing effective filing and retrieval systems.
Timeline
NVQ Level 3 - Health care
Central London Community Healthcare NHS Trust
01.2023 -
Community HCA
Central London Community Healthcare NHS Trust
01.2023 - Current
Office Administrator
Govinda 108 Limited
07.2021 - 12.2022
Admin
Mrda Security LTD
12.2018 - 06.2021
Bachelor's degree in physiotherapy - Health
University of Applied Health Sciences
09.2016 - 10.2020
Yoga teacher Certificate - Health care
Ministry of Science and Education
2016 -
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