KRISTINA NESTEROVA
Nuneaton
Summary
Dynamic professional with expertise in effective communication and leadership, adept at coordinating cross-functional teams to ensure seamless operations and information sharing. Demonstrates strong decision-making and problem-solving skills, excelling under pressure while maintaining resilience and stress tolerance. Proficient in Microsoft Office, social media platforms, and telephony systems, with a focus on customer satisfaction and performance management. Career goals include leveraging communication mastery and engaging leadership style to drive organisational success.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work history
Customer Service Team Leader
Rhenus Logistics
Nuneaton
2025.11 - 2026.04
- Led and supervised a customer service team, driving performance and maintaining consistently high service standards.
- Conducted return-to-work meetings and attendance reviews in line with company policies and procedures.
- Managed performance reviews, delivering constructive feedback and implementing development plans to enhance team productivity.
- Motivated and engaged team members through regular communication, coaching, and structured team briefings.
- Carried out investigations, operational checks, and issue resolution, ensuring timely and accurate outcomes.
- Built and maintained strong client relationships, consistently receiving positive feedback for service quality and professionalism.
Customer Service Administrator (Perkins)
Rhenus Logistics
Nuneaton
2024.12 - 2025.11
- Serve as the main point of contact for customer inquiries and administrative support within the Perkins department.
- Handle order processing, data entry, and documentation within internal systems with a high level of accuracy.
- Coordinate communication between customers, warehouse, and transport teams to ensure timely issue resolution.
- Prepare and manage documentation for inbound and outbound processes, ensuring all data is accurately recorded.
- Support internal reporting by maintaining customer records, raising orders, updating stock reports, and managing monthly issue logs.
- Assist with daily administrative operations while ensuring compliance with company and client procedures.
Pick & Pack / Returns Control (Inventory)
Rhenus Logistics
Nuneaton
2024.06 - 2024.12
- Managed the intake of returned items, ensuring accurate documentation and system logging.
- Conducted inspection and quality control checks to assess product condition and determine appropriate next steps.
- Maintained accurate inventory records and resolved discrepancies efficiently.
- Processed restocking of resalable items, ensuring correct labeling and placement.
- Generated reports on return trends and performance to support continuous process improvement.
Service Engineer in the Accounting Program
Softcom Group Ukraine
Kyiv
2021.09 - 2022.05
- Provided customer support for accounting software, resolving technical issues effectively.
- Performed system updates to ensure optimal performance and functionality.
- Diagnosed and corrected program errors as they arose.
- Delivered remote consultations using tools such as AnyDesk and TeamViewer.
- Participated in regular team meetings to discuss workload and upcoming system updates.
Consultant Accountant
AgriAnalytica Ukraine
Kyiv
2020.12 - 2021.08
- Tested accounting software for small and medium-sized agricultural businesses.
- Created technical tasks and requirements for IT development teams.
- Identified and resolved system issues to improve performance and usability.
- Provided консультация and ongoing support to existing clients.
Education
Bachelor - Accounting and Taxation
National University of Life and Environmental Sciences of Ukraine
Kyiv 2019.01 - 2021.01
Skills
- Effective communicator within cross-functional teams, ensuring smooth coordination and information sharing between departments Able to provide and receive feedback constructively to achieve team goals
- Demonstrated leadership in coordinating day-to-day operations, supporting team performance, and ensuring clear communication across departments Strong decision-making and problem-solving skills, with the ability to perform effectively under pressure
- Understanding diverse cultures
- Communication mastery
- Performance reviews conducting
- Microsoft office mastery
- Social media platforms usage
- Customer satisfaction surveys analysis
- Patience proficiency
- Decision-Making aptitude
- Multitasking efficiency
- Email handling expertise
- Time management expertise
- Resilience and stress tolerance
- Telephony system mastery
- Customer Service
- Customer relations
- Data Entry
- Inventory control
- Order processing
- Excel proficiency
- Performance Management
- Engaging leadership style
- Effective problem solver
- Customer satisfaction focused
- Administrative support
- Microsoft Outlook, Word and Excel
Languages
Ukrainian
Native
Russian
Fluent
English
Fluent
Timeline
Customer Service Team Leader
Rhenus Logistics
2025.11 - 2026.04
Customer Service Administrator (Perkins)
Rhenus Logistics
2024.12 - 2025.11
Pick & Pack / Returns Control (Inventory)
Rhenus Logistics
2024.06 - 2024.12
Service Engineer in the Accounting Program
Softcom Group Ukraine
2021.09 - 2022.05
Consultant Accountant
AgriAnalytica Ukraine
2020.12 - 2021.08
Bachelor - Accounting and Taxation
National University of Life and Environmental Sciences of Ukraine
2019.01 - 2021.01