Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Kristina Kearns

Birmingham,Birmingham

Summary

Energetic and driven individual with keen ability to manage daily operations and deliver exceptional customer service, coupled with strong leadership and problem-solving skills. Proficient in team management and inventory control, ensuring smooth and inviting atmosphere for both staff and patrons. Committed to driving growth and enhancing customer experiences in the business

Overview

8
8
years of professional experience

Work History

Assistant manager

Greeneking
Coventry, England
10.2016 - Current
  • Managed daily operations, ensuring smooth running of pub.
  • Oversaw cash handling procedures for secure financial transactions.
  • Trained new hires in pub policies and procedures for consistent service delivery.
  • Fostered team spirit amongst staff members through effective communication and leadership.
  • Increased customer loyalty by delivering excellent service consistently.
  • Promoted the pub using social media platforms increasing online visibility.
  • Led by example in providing customers with attentive, professional restaurant service.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
  • Built loyal customer base by creating welcoming environment with top quality service.
  • Completed accurate end-of-day financial routines for cash and card transactions.
  • Dealt with customer complaints effectively, restoring client trust and confidence.
  • Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.

Education

GCSEs -

Sheldon heath academy
Birmingham

Skills

  • Complaint handling
  • Complaint
  • Safe food handling
  • Social media and marketing
  • Engaging personality
  • Customer relations
  • Customer service
  • Staff supervision
  • Team building
  • Strong leadership
  • Table service standards
  • Problem solver
  • Leads by example
  • Initiative taking
  • Back-of-house trained
  • Daily line checks and refills

Affiliations

  • Reading
  • Movies
  • Painting
  • House projects

References

References available upon request.

Timeline

Assistant manager

Greeneking
10.2016 - Current

GCSEs -

Sheldon heath academy

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Kristina Kearns