Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
Receptionist
Kristina Cohen

Kristina Cohen

Summary

Outgoing and friendly Receptionist delivering excellent customer service and administration. Excels in calendar management and scheduling, data entry and database administration. Focused and dependable with outstanding client communication.

Overview

10
10
years of professional experience

Work History

Receptionist

Happiness Corp (Clown Town) Limited
London, Hertfordshire
02.2023 - 09.2023
  • Collected and distributed incoming mail, employing strict confidentiality throughout.
  • Kept the reception area clean and neat to give visitors a positive impression of the company.
  • Provided clerical support to company employees, including copying, faxing and file management.
  • Screened and verified visitor IDs, maintaining personnel and office environment security.
  • Delivered front-of-house duties with a warm and professional manner.
  • Screened and verified visitor IDs, maintaining personnel and office environment security.
  • Answered and helped resolve enquiries from clients, vendors and the general public.

Secretary

Red Sea Freight Service Ltd
London, Wembley
02.2020 - 12.2022
  • Updated files and records with precise system navigation.
  • Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
  • Drafted and distributed professional business letters and email correspondence.
  • Screened and directed incoming phone calls and distributed correspondence effectively.
  • Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.
  • Managed flight reservations, ground travel and accommodations for department managers and associates.
  • Sourced office supplies in line with procurement guidelines to achieve value for money.
  • Addressed inquiries and responded via email or telephone follow-up.

Marketing Assistant

Unique Academy Limited
London, Hounslow
01.2017 - 12.2019
  • Built partnerships with influencers to expand brand awareness.
  • Conducted market research to refine digital advertising campaigns.
  • Created innovative social media posts and schedules to drive engagement.
  • Coordinated meetings between project members and clients to develop ideas discuss progress and set goals.
  • Planned and executed internal and external launch events.
  • Coordinated meetings between project members and clients to develop ideas discuss progress and set goals.
  • Learned strategic methods for social media ad creation, management and optimisation.
  • Coordinated meetings between project members and clients to develop ideas discuss progress and set goals.
  • Conducted market analysis to identify key customer segments and growth opportunities.

Recruitment Administrator

1st Class Protection
London, Hendon
01.2017 - 12.2019
  • Enabled smooth recruitment operations by maintaining accurate candidate data in Pinpoint ATS.
  • Planned and coordinated assessment days, receiving [Number]% positive attendee feedback.
  • Customised strategies for different vacancies, like creating engaging job adverts and social media techniques.
  • Set and conveyed recruitment goals to downstream staff.
  • Monitored recruiting metrics to determine hours worked and paid.
  • Trained and supervised the recruiting team to follow procedures for the onboarding process.
  • Protected employee privacy and confidentiality, ensuring GDPR compliance across all tasks.
  • Met with managers to discuss vacancies, applicant qualifications and characteristics of high-performing candidates.
  • Engaged in job fairs and career events to increase visibility.
  • Offered recommendations to enhance and improve employer brand.

Waitress

Taste of Panjab
London, Neasden
11.2014 - 11.2016
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Regularly communicated with kitchen and bar staff to maintain smooth front-of-house operations, minimising potential service delays.
  • Took food and beverage orders using the POS system or order slips to maintain accuracy.
  • Maintained bar stocks, replenishing daily as necessary.
  • Checked in with customers during meals to check orders were received correctly and met guests' expectations.

Waitress

Regent Club
London, Hendon
10.2013 - 12.2014
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Regularly communicated with kitchen and bar staff to maintain smooth front-of-house operations, minimising potential service delays.
  • Maintained bar stocks, replenishing daily as necessary.
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.

Education

Bachelor of Business Administration - Business and Marketing

Anglia Ruskin University
London
01/2022 -

NVQ Level 1 - ESOL English

BACES Brent Collage
London, Wembley
09/2013 - 07/2014

Certificate of Higher Education - Modelling and Designing Clothes

Modeler Designer
Bulgaria
09/2001 - 05/2006

Skills

  • Audio typing
  • Meeting coordination
  • Customer-service orientated
  • Inbox management
  • Office equipment operations
  • Security awareness
  • Email management
  • Office supply management
  • Customer service
  • Online triaging
  • Incoming mail distribution
  • Data input
  • Multi-line telephone skills
  • Customer and client relations

Languages

English
Fluent

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Receptionist

Happiness Corp (Clown Town) Limited
02.2023 - 09.2023

Secretary

Red Sea Freight Service Ltd
02.2020 - 12.2022

Marketing Assistant

Unique Academy Limited
01.2017 - 12.2019

Recruitment Administrator

1st Class Protection
01.2017 - 12.2019

Waitress

Taste of Panjab
11.2014 - 11.2016

Waitress

Regent Club
10.2013 - 12.2014

Bachelor of Business Administration - Business and Marketing

Anglia Ruskin University
01/2022 -

NVQ Level 1 - ESOL English

BACES Brent Collage
09/2013 - 07/2014

Certificate of Higher Education - Modelling and Designing Clothes

Modeler Designer
09/2001 - 05/2006
Kristina Cohen