Kristina Black
Inverkip,United Kingdom
Summary
Although my working background has mainly been in IT, throughout my career I have always most enjoyed the parts of my roles that involve helping and supporting people. My previous experience in support work, customer facing roles and studying psychology has helped me develop strong communication skills, empathy and the ability to build good relationships with a wide range of people.
I am reliable and confident working both independently and as part of a team and I feel my IT background has also give me good administrative and problem solving skills.
Most importantly, for me, is that I am looking for a role where I can make a meaningful contribution and would feel proud to be part of.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work history
Configuration Manager
DXC
Erskine
10.2016 - Current
- Coordinated multi-disciplinary teams, resulted in improved cross-departmental collaboration on projects.
- Ensured streamlined processes with effective coordination of configuration team.
- Strengthened project outcomes by providing expert guidance on best practice for configuration management.
- Organised regular status meetings to keep all stakeholders informed about progress towards goals.
- Improved project delivery timelines to meet stringent deadlines by streamlining configuration management activities.
- Optimised system performance through meticulous monitoring of configurations changes and upgrades.
- Implemented automated tools, enhancing configuration management efficiency.
Helion G Service Desk
Hewlett Packard
Erskine, Renfrewshire
01.2016 - 10.2016
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
Support Worker
Quarriers
Paisley, Renfrewshire
06.2015 - 01.2016
- Helped achieve patient independence through guided tasks and activities.
- Provided companionship during outings contributing to an active social life for clients.
- Completed housekeeping tasks resulting in a clean, safe home environment.
- Maintained detailed records of patient behaviour changes for healthcare team reference.
- Encouraged social integration by facilitating community involvement opportunities.
- Actively listened to client concerns thus creating a comforting environment.
- Prepared nutritious meals that met special dietary needs of clients.
- Enhanced wellbeing of patients by providing emotional support and companionship.
- Increased comfort levels with personal care duties such as bathing and dressing.
- Provided transportation for medical appointments, ensuring timely arrival.
- Participated in regular team meetings, enhancing quality of care provided.
- Implemented care plans set out by healthcare professionals leading to improved patient well-being.
- Built strong patient relationships through compassionate care and friendly rapport building.
- Administered medication with rigorous planning and recordkeeping.
Education
SCOTACS Diploma in Counselling and Groupwork - CBT Therapy
The Centre of Therapy Glasgow
Glasgow 09.2013 - 05.2015
COSCA Counselling Skills Certificate -
The Centre of Therapy Glasgow
Glasgow, Glasgow City 01.2013 - 12.2013
Skills
- Collaborative coordination
- Software application understanding
- Cloud systems familiarity
- Customer liaison
- reliable and trustworthy
- resilience in difficult situations
- Empathy for clients
- Therapeutic care
- Clean driving record
- Activities planning
- Professional boundaries understanding
Timeline
Configuration Manager
DXC
10.2016 - Current
Helion G Service Desk
Hewlett Packard
01.2016 - 10.2016
Support Worker
Quarriers
06.2015 - 01.2016
SCOTACS Diploma in Counselling and Groupwork - CBT Therapy
The Centre of Therapy Glasgow
09.2013 - 05.2015
COSCA Counselling Skills Certificate -
The Centre of Therapy Glasgow
01.2013 - 12.2013