Kristina Abromiene
Operations Manager
Liverpool,Merseyside
Summary
Ambitious F&B Operations Manager with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers. Profit-driven and service-oriented professional adept at controlling costs while maintaining highest levels of customer service. Knowledgeable in P&L management, training, budgeting, financial reporting, and leadership qualifications. People focus, providing hands-on training and motivating personnel.
Overview
14
14
years of professional experience
Work History
Food & Beverage Operations Manager
Crowne Plaza Liverpool City Centre
2022.05 - Current
- Lead a team of 50, overlooking all F&B outlets by increasing overall service efficiency by 25% through strategic workflow re-design.
- Established a culture of continuous improvement by encouraging staff feedback on processes, menu items, and customer interactions.
- Plan, organize and execute high-profile events and dinners for 400 guests, including corporate parties and weddings.
- Increased customer retention by 10% through strategic improvements in banquet service quality.
- Collaborate with multidisciplinary teams, including catering, AV and decor to create cohesive and memorable experiences for attendees.
- Conducted regular performance evaluations of team members to identify areas for improvement or recognition of exceptional work contributions.
- Managed budgets, forecasting sales, controlling costs, and achieving profitability targets.
- Cultivated a positive work environment that supported employee retention efforts alongside professional development initiatives resulted in increased F&B revenue of £180,000 compared to the previous year.
Food & Beverage Operations Manager
Townhouse Hotel & Secret Garden
2020.09 - 2022.05
- Overseeing the short-and long-term planning for all food and beverage operations in an organization
- Managing front- and back-of-house operations to achieve customer satisfaction and quality service while meeting or exceeding financial goals
- Developing and establishing a financial budget and plans
- Develop Supervisors and high potential employees through organizational talent capability review
- Drive service quality and customer satisfaction
- Oversee and manage the outlets' Profit and Loss by meeting monthly sales target.
- In charge of banking procedures and cash control.
WOOD Restaurant New-Opening General Manager
Hotel Indigo
2019.02 - 2020.09
- Pre-opening responsibilities: front of house and systems set up; team hiring and training
- All managerial aspects of the operation; ensuring the smooth running of the day-to-day business; delivering the highest standards, optimal team performance and unrivalled levels of fine dining guest experience on consistent basis
- Team development; personnel & HR; rostering & payroll; grievance and disciplinary procedures; appraisals
- Stock management
- Managed budget implementations, employee evaluations, and contract details.
- Purchasing, supplier accounts & relations, invoices, stock audits, cost control, etc.
Food and Beverage Operations Manager
Novotel Hotel Manchester Centre 4
2016.03 - 2019.01
- Oversaw the operation activities of the Restaurant, Bar, Room Service and Conference facilities, reporting directly to the General Manager
- Managed performance issues that arose within the respective operating departments
- Interview, train, appraise and discipline departmental employees according to company standards
- Initiated change management strategies and enforced corporate policies and procedures, resulting in more efficient operation, better-trained team members and improved customer service
- Managed back-of-the-house operations (e.g., employee shifts, scheduling, labour costs, food costs, portioning, and inventory)
- Provided direction to kitchen staff engaged in preparing product to ensure best quality, optimum guest satisfaction and a quality work environment.
Food & Beverage Manager
Arora International Hotel 4
2012.10 - 2016.01
- Schedule and direct staff in daily work assignments to maximise productivity
- Optimize profits by controlling food, beverage, and labour costs daily
- Continually monitor restaurant and take appropriate action to ensure food quality and service standards are consistently met
- Efficiently resolve problems or concerns to the satisfaction of all involved parties
- Preparing monthly financial reports, budget forecasts and revenue analysis
- Undertake duty manager shifts as part of hotel Senior Management Team including dealing with guest complaints and hotel health and safety issues
- Attend weekly management meetings with the senior team to discuss business on the books, sales strategies, and revenue management.
F&B Service Manager
Shangri-La Hotel 5
2010.01 - 2012.09
- Preparation of strategy and business plans in achieving targets
- Monitoring sales and writing informative reports to F&B Director
- Achieving budgeted revenues, control expenses and labour costs, and maximize profitability within all areas of the outlet
- Responsible for recruiting, training, motivating & developing staff
- Development and implementation of new menus
- Ensuring the highest standards of food and beverage service.
Education
Professional Diploma in Accounting -
AAT
Manchester05.2020
Advanced Diploma in Accounting -
AAT
Manchester01.2018
Bachelor's Degree in Business Administration and Finance Management -
Business And Technology College
Lithuania01.2007
Skills
- F&B Operations
- Cost Controls
- Budgets/Forecasting
- P&L Management
- Recruitment and Retention
- Team Training
- Employee Scheduling and Supervision
- Team Building
- Customer Service/Support
- Menu development
- Employee Retention
- Reliability
- Operational protocols
- Facilities Management
- Inventory Control
References
On Request
Timeline
Food & Beverage Operations Manager
Crowne Plaza Liverpool City Centre
2022.05 - Current
Food & Beverage Operations Manager
Townhouse Hotel & Secret Garden
2020.09 - 2022.05
WOOD Restaurant New-Opening General Manager
Hotel Indigo
2019.02 - 2020.09
Food and Beverage Operations Manager
Novotel Hotel Manchester Centre 4
2016.03 - 2019.01
Food & Beverage Manager
Arora International Hotel 4
2012.10 - 2016.01
F&B Service Manager
Shangri-La Hotel 5
2010.01 - 2012.09
Professional Diploma in Accounting -
AAT
Advanced Diploma in Accounting -
AAT
Bachelor's Degree in Business Administration and Finance Management -
Business And Technology College
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