Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic
kristin williams

kristin williams

London,Hammersmith and Fulham

Summary

I am American/British, raised in the state of Missouri, USA where I attended the University of Missouri. United Airlines brought me to London in 1991. I lived in Chicago, London, Paris and San Francisco and spent a lot of time in Hong Kong where my now husband worked for several years. Fortunately, I was able to stay home raising 3 children who are now mostly independent.

Prior to my main airline career, I had jobs in service, one being Phonemail, where I raised funds at university for the College of Arts and Science and jobs in restaurant service.

Volunteering opportunities have included:

- Wildlife Rescue in St Louis, Missouri cleaning cages and feeding rescued wildlife.

- Powder Valley, a conservation nature centre in St Louis, housing native Missouri reptiles and other wildlife for education and viewing. There I cleaned cages, handled and fed them.

- Assisting on an archaeological dig in Missouri looking for artifacts of a Native American tribe who'd settled there long ago.

-Delivering donated clothing and visiting orphanages in Bolivia, run by American Airline's American Ambassador's program.

- Helping in native-to-Missouri plant garden to help the bee population and increase awareness of native plants, as well as the Circle of Concern Food Pantry, a vegetable garden charity projects.

- Having helped to feed homeless/low income London residents at St Andrews Fulham Fields.

- Caring for a high-risk elderly neighbour for 18 months, shopping for her and keeping her company. Then with her unfortunate late-stage cancer diagnosis, I filled in between her assigned carers' hours, cooking light meals and keeping her comfortable.

-Blood donation consistently for 25+ years.

I think this line of work would be ideal for me as I am passionate about personal connections and believe community is so important for mental health.

Overview

14
14
years of professional experience
4
4
years of post-secondary education

Work history

Flight Attendant

United Airlines
Chicago, Illinois, USA
Sept 1989 - June 2003

The highlights of the flight attendant position and this company were not just the exciting destinations, but working with and for, people from many different cultures. This job was not just transporting passengers from A to B, but doing it safely, as friendly professionals. We kept them entertained while providing overall comfort, which ultimately brought them back to us.

A flight attendant's duties involved:

  • Explaining and demonstrating safety and emergency procedures to passengers prior to takeoff.
  • Increasing passenger satisfaction by promptly answering questions and providing solutions to issues arising during flights.
  • Properly communicating between the flight deck and the cabin crew prior to and during flights.
  • Attending workshops and training sessions in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
  • Operating in compliance with all airline and aviation regulations, ensuring complete compliance with safety and security procedures.

I found this job to be entirely fulfilling, as it allowed me to experience living in big cities, including Chicago, London and Paris, where I soaked up the culture and met remarkable people. The full-on customer service required was great experience in connecting and understanding people at a deeper level, listening and empathising consistently. I was afforded numerous free days of which I took advantage , traveling to see family, friends and unfamiliar countries. Flexibility was a must and a way of life.

Education

Bachelor of Arts - Latin American Studies/Spanish

University of Missouri,
Columbia/USA
Sept 1984 - Jul 1988

Skills

  • Interpersonal communications
  • Food and beverage preparation
  • Inventory control
  • Positive attitude
  • Crew coordination
  • Customer service
  • Preflight briefings
  • Decision-making
  • Hospitality service expertise
  • Emergency care
  • Clear communication
  • Emergency response
  • Public speaking
  • Company policy adherence
  • Relationship management
  • Hospitality
  • Sales strategies
  • Pre-flight briefings

Languages

English
Native
Spanish
Intermediate
French
Intermediate

Timeline

Flight Attendant

United Airlines
Sept 1989 - June 2003

Bachelor of Arts - Latin American Studies/Spanish

University of Missouri,
Sept 1984 - Jul 1988
kristin williams