Kristin McDonald

Royal LePage Nanaimo Realty – Nanaimo, Canada
Real Estate Agent (2012 – May 2025)

• Facilitated smooth transactions by guiding clients through residential and commercial property sales.
• Mentored junior agents, sharing industry knowledge and best practices to improve overall team performance.
• Maintained a high level of professionalism at all times, promoting a positive image of the company in public dealings.
• Managed high-volume client transactions, ensuring compliance with strict regulatory and documentation requirements.
• Conducted ID verification and maintained accurate records across multiple cases simultaneously.
• Consistently delivered excellent customer service in high-pressure situations, achieving top sales recognition (Red Diamond Award).

• Conducted intake assessments and developed comprehensive discharge plans for clients with complex mental health and substance use needs.
• Delivered trauma-informed care using harm reduction strategies and solution-focused brief support.
• Collaborated with interdisciplinary teams, including Public Health Nursing, MCFD (Ministry of Children and Family Development), RCMP, and community agencies, to deliver integrated care.
• Acted as a community liaison between MHSU outpatient services and community organizations that provide support, recovery programs and medical detox.
• Developed comprehensive treatment plans tailored to individual client needs.
• Provided crisis intervention and support during critical moments for clients.
• Maintained accurate and confidential client records in compliance with regulations.

Reconnect Youth Team (NARSF) – Nanaimo, Canada
Youth & Family Team Leader (2000 – 2008)

• Oversaw team operations, scheduling, and documentation for at-risk youth programmes.
• Delivered structured interventions while maintaining compliance with safeguarding procedures.
• Developed strategic initiatives to improve programme efficiency and effectiveness.
• Coordinated project timelines and resources to ensure alignment with organisational goals.
• Negotiated contracts with vendors, securing cost-effective solutions for the company.
• Facilitated workshops and training sessions to promote best practices among staff.

• Managed teams supporting at risk families and youth
• Delivered one-on-one counseling for youth addressing addiction and mental health issues using harm reduction models
• Provided pregnancy support services including education on post-delivery care and referrals to community resources
• Conducted crisis intervention sessions focusing on self-esteem building, life skills development, employment readiness, and suicide prevention
• Collaborated with external agencies to ensure comprehensive support for families in crisis situations.

• Provided culturally appropriate crisis intervention and suicide prevention support for at-risk individuals on reserve
• Collaborated with RCMP during emergencies to ensure immediate safety for individuals in crisis
• Delivered workshops on mental health awareness and suicide prevention tailored to Indigenous communities
• Developed tailored treatment plans based on comprehensive assessments of clients' psychological wellbeing.