Kristie Collier

Successful Store Manager with 10 years of retail experience. Currently lead a team of 8 paid members of staff and upwards of 30 volunteers to achieve and exceed sales targets. Manage store logistics of collections, deliveries and diary management. I oversea stock control of new goods as well as donated furniture and electrical items. Commercially aware and I run my shop with operational excellence. Responsible for driver invoices managing my P&L and controlling all costs in accordance with shop budgets. I am a hiring manager and have created a diverse team I am passionate about the BHF's mission in EDI and I am proud of my contribution. I am trained in delivering performance reviews and discussions, with extensive mental health and coaching training. I am passionate about the customer experience within my store and lead a team to deliver exceptional customer service.

Successful Manager of a gambling establishment In the heart of Clapham Junction. Responsible for making sure all large bets where laid within the business liabilities limits. Making sure all procedures where adhered to so we where compliant with government gambling controls. Responsible for banking procedures with large sums of money. Making sure ages restrictions where adhered to and they day to day running of the shop to ensure a safe and controlled environment with a first class customer experience

Collaborated closely with store management for daily operations success. Delivered great customer service. Advertised and actively sold all current promotions and loyalty schemes to hit targets given. Handled large sums of money efficiently.

Working in what was at the time the largest ladies shoe department in Europe. I handled high-pressure situations calmly, keeping store operation seamless during peak hours. Visual Merchandising champion responsible for all window displays throughout both floors of the store. Successfully achieved personal sales targets and add on sales