Kristiana Thana
London
Summary
Service-oriented Sales Assistant with background in shops and helping customers. Expertise in checkouts, payment processing and order bagging. Hardworking and organised with good conversational and time management abilities.
Overview
2
2
years of professional experience
Work History
Christmas Sales Assistant
The Perfume Shop
Walthamstow, Waltham Forest
12.2024 - Current
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Built lasting relationships with clients through customer service interactions.
- Improved sales with personalised service to each customer.
- Packed and wrapped gifts with decorative details to match customer preferences.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Memorised product range details to provide informed customer service.
- Assisted customers in locating specific items to boost satisfaction.
- Totalled bills using maths skills and maintained accurate till count.
- Collaborated with team members for smooth running of store operations during peak times.
- Followed company policies in every transaction, upheld the brand image.
- Built rapport with new and existing customers to boost client retention.
- Prepared orders for customers with wrapped, bagged and boxed items.
- Enhanced customer experience by providing product information and suggestions.
- Maintained exceptional store standards through regular cleaning.
- Interacted with customers to build rapport, enhance store experiences and increase sales.
- Took interest in customers' needs and concerns to provide thoughtful advice and product recommendations.
- Promoted special offers and discount deals to stimulate sales.
- Demonstrated excellent knowledge of store products, contributing to increased sales.
- Wrapped presents for customers, giving extra touch of personalised service.
- Operated cash registers with accuracy and processed cash and card transactions.
- Worked flexibly to meet peak Christmas trading hours.2
- Assisted customers to find suitable Christmas gifts.
- Promoted customer loyalty scheme at checkout.
- Supported colleagues during busy periods, contributed to team cohesion and productivity.
Assistant Pharmacist
The Pill Box
Walthamstow, Waltham Forest
09.2022 - 04.2023
- I volunteered at a community pharmacy for 8 months, helping the pharmacists to dispense, managing prescriptions and talking to customers
- From this, I have gained effective communication skills, as well as developing my skills as a team player and organisation
- I did tasks such as talking to patients, processing their payments, stocking shelves, handling prescriptions, helping the pharmacist to dispense and other related tasks
- This experience has given me great insight into what a work environment is like as well as preparing me for future careers
- Greeted customers and provided friendly, knowledgeable healthcare advice and service.
- Selected, labelled and dispensed prescriptions accurately, in line with standard operating procedures.
- Checked expiry dates regularly on stocked items, ensuring only valid products were dispensed.
- Assisted pharmacy staff in preparing medications and filling orders.
- Supported pharmacists during busy periods resulting in enhanced productivity.
- Kept pharmacy counter and related areas clean, neat and organised.
- Assisted with dispensing duties during busy periods to aid pharmacy workflow.
- Prepared and dispensed prescriptions with accuracy and precision to safeguard patient health and wellbeing.
- Counted and labelled prescriptions with correct item and quantity.
- Maintained cleanliness and orderliness in the pharmacy, contributing to a pleasant environment.
Education
GCSE - English Language, Mathematics
Kelmscott School
London08.2022
A-levels - Biology, Chemistry, Psychology
Highams Park School
London08.2024
Master of Pharmacy (MPharm) - Pharmacy
King's College London University
London06.2028
Skills
- Communication Skills
- Teamwork Skills
- Problem Solving Skills
- Organisation Skills
- Resilient under pressure
- Patience and empathy
- Product knowledge retention
- Sales techniques
- Critical-thinking
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Timeline
Christmas Sales Assistant
The Perfume Shop
12.2024 - Current
Assistant Pharmacist
The Pill Box
09.2022 - 04.2023
GCSE - English Language, Mathematics
Kelmscott School
A-levels - Biology, Chemistry, Psychology
Highams Park School
Master of Pharmacy (MPharm) - Pharmacy
King's College London University
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