Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Kristiana Peneva

Glasgow

Summary

I am a Psychology and Human Resource Management graduate who has worked in the industry for 6 years. I am a loyal employee with solid understanding of HR best practices and UK laws. I work great within a team, using strong interpersonal skills to connect with others, listen to concerns and improve employee retention. I always show initiative and happily take on challenging tasks using my strong communication, analytical and problem-solving skills, as I am driven by delivering high-quality service and consistent results, while promoting a positive work environment.

Overview

7
7
years of professional experience
4
4
years of post-secondary education
2
2
Certifications

Work History

Onboarding Manager

AG Restaurants
Glasgow
06.2024 - 06.2025
  • Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
  • Put together employee files and collected required digital or physical information to meet requirements.
  • Improved retention rates by establishing strong relationships with new hires during their onboarding period, answering questions and addressing various concerns.
  • Conducted regular follow-ups with new hires to assess onboarding experience, gathering insights for continuous improvement.

Learning and Development Manager

Altea 4 Restaurants
Dundee
07.2022 - 05.2024
  • Developed and executed comprehensive training programs, empowering employees to reach their full potential within the organization.
  • Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
  • Fostered positive work environment
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Developed a brilliant work ethic for myself for my team, which helped break records in the company and achieve great results by putting my team first.

Crew trainer

Altea 4 Restaurants
Dundee
08.2019 - 07.2022
  • Provided one-on-one coaching to employees needing improvement in performance.
  • Provided regular feedback and constructive criticism on employee performance.
  • Researched latest professional training concepts to deliver innovative strategies.
  • Identified training needs and recommended action to appropriate supervisor.
  • Encouraged professional development and goal setting for all staff.

Customer experience leader

Altea 4 Restaurants
Dundee
02.2018 - 08.2019
  • Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.

Education

Bachelor of Science with Honours - Psychology and Human Resource Management

Abertay University
09.2017 - 05.2021

Skills

Communication skillsundefined

Languages

English
Bulgarian
German
Russian

Certification

SCQF Level 7 SQV in Hospitality Supervision and Leadership

Timeline

Onboarding Manager

AG Restaurants
06.2024 - 06.2025

Learning and Development Manager

Altea 4 Restaurants
07.2022 - 05.2024

Crew trainer

Altea 4 Restaurants
08.2019 - 07.2022

Customer experience leader

Altea 4 Restaurants
02.2018 - 08.2019

Bachelor of Science with Honours - Psychology and Human Resource Management

Abertay University
09.2017 - 05.2021

Similar Profiles

CREATE PROFILE
Kristiana Peneva