Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Kristian Wood

Newcastle upon Tyne,Newcastle upon Tyne

Summary

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Talented individual with desire to make guests feel welcome. Energetic personality coupled with strong work ethic. Eager to demonstrate advanced skills in food safety processes and customer service to new, rewarding opportunity.

Energetic student eager to offer strong communication and interpersonal skills. Approaches challenges and conflict with tact and creative problem-solving.

Overview

2
2
years of professional experience
5
5
years of post-secondary education

Work History

Server/ Barman

The Lamp Room
Seaham, Durham
11.2021 - 09.2023
  • Retained food and drink menu knowledge to offer helpful customer guidance.
  • Stayed up to date on menu changes to accurately answer customer queries.
  • Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
  • Kept tables clear of used crockery, glassware and cutlery.
  • Checked on tables to ensure guest satisfaction, anticipated additional needs and happily fulfilled additional requests.
  • Seated guests according to booking requirements and located tables for walk-ins.
  • Followed health and hygiene standards when handling food and cleaning restaurants.
  • Greeted customers, presented menus and shared information about available special items.
  • Advised guests of daily specials and offers to increase sales.
  • Polished glasses and cutlery to pristine standards.
  • Delivered exceptional service by greeting and serving customers in timely, friendly manner.
  • Stocked up drinks and bar snacks ahead of shift to meet demands of peak business hours.
  • Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
  • Prepared tables for guests and reset tables between customers.
  • Verified completed orders and served guests at tables.

Education

GCSEs - Maths, English, Geography, Physics, Chemistry, Computer Science, Art,

Durham School
Durham
09.2015 - 05.2019

A-Levels - Geography, Computer Science, Physics

Durham School
Durham
09.2020 - 05.2022

Bachelor of Science - Mechanical Engineering

Northumbria University
Newcastle upon Tyne
09.2022 -

Skills

  • Customer service
  • Point Of Sale system operation
  • Inventory control
  • Positive attitude
  • Safe food handling
  • Organised and reliable
  • Espresso machine operation
  • Outstanding customer service
  • Problem solving
  • Beverage preparation
  • Beer, wine and cocktail service
  • Verbal communication
  • Cash register operation
  • Food service
  • Courteous
  • Problem-solving
  • Communication skills
  • Customer-focused

Affiliations

  • I am a keen footballer playing for a 5 a side team aswell as a University team in my spare time. I am an avid F1 fan and have a keen interest in cars. I like to keep fit by going to the gym.

Accomplishments

Whilst studying for my GCSE's I completed my Duke of Edinburgh Bronze Award which reuqired me to take part in an expedition in the countryside around Wolsingham and also take part in volunteering, I chose to help train an under 10's local football team which was great fun but also enabled me to take part in organising activities and training on a weekly basis.

References

References available upon request.

Timeline

Bachelor of Science - Mechanical Engineering

Northumbria University
09.2022 -

Server/ Barman

The Lamp Room
11.2021 - 09.2023

A-Levels - Geography, Computer Science, Physics

Durham School
09.2020 - 05.2022

GCSEs - Maths, English, Geography, Physics, Chemistry, Computer Science, Art,

Durham School
09.2015 - 05.2019
Kristian Wood