Summary
Overview
Work history
Education
Skills
Timeline
Generic

Kristian Harrison

Stoke-On-Trent,Staffordshire

Summary

Highly organised and diligent counter-fraud specialist with extensive experience in managing workloads and conducting outbound customer interviews. Proficient in using Excel and other specialist software, with a strong ability to accurately record data, Detail-oriented and discerning, capable of driving swift claim resolutions by assessing claims accurately and ensuring correct outcomes. Effective both independently and collaboratively across departments, with a high degree of specialist industry knowledge.

Overview

8
8
years of professional experience

Work history

Claims Adjudicator

Asurion
11.2023 - Current
  • Managed numerous cases simultaneously, ensuring timely responses and updates via both outbound calls and emails.
  • Liaised with internal compliance, customer relations, warehouse team and clients, facilitating smooth communication channels.
  • Actively proposed and helmed new business processes leading to a more detailed claim assessment. in line with industry standards.
  • Documented all communications and actions related to each claim in an organised manner for future reference.

Fraud Investigator

Assurant Solutions
07.2019 - 10.2023
  • Conducted outbound telephone interviews with customers relating to potentially fraudulent insurance claims.
  • Utilised specialist software to analyse submitted evidence and catalogue instances of fraud.
  • Liaised with the police and other fraud prevention bodies, such as CIFAS, to distinguish and monitor fraudulent activity.
  • Provided support and guidance to customers during the investigation process to ensure the swiftest claim resolution possible.
  • Performed background investigations consisting of varied external checks to ensure the authenticity of each claim handled.
  • Identified 12 individual fraud rings and saved the business £1.2 million in claim leakage during my tenure.
  • Provided training sessions on fraud detection to fellow colleagues, boosting their investigative skills.
  • Collaborated with IT department and data analysts to implement counter-fraud protocols, enhancing detection capabilities.

Claims Handler

Assurant Solutions
06.2018 - 07.2019
  • Effectively managed my own assigned workflow of claims.
  • Ensured each claim was eligible for cover under each of our diverse set of clients own specific terms and conditions.
  • Provided support for our front line customer service team by offering concise, and clear communication regarding claim related queries.
  • Engaged in regular dialogue with our supply chain and distribution team to handle delivery and order disputes, ensuring a quick resolution.
  • Updated relevant parties on claim developments, offering continued advice and support to meet client needs.

Customer Service Agent

Assurant Solutions
06.2017 - 07.2018
  • Acted as a first point of contact for inbound customer queries relating to their Barclays Tech Pack account.
  • Consistently achieved departmental KPIs and QA compliance targets.
  • Ensured all customer issues were dealt with in a timely and empathetic manner.
  • Maintained up-to-date knowledge of product policies which may impact customers, such as alterations to excess fees and claim fulfilment.

Education

English Literature & Journalism

2:2
Staffordshire University

Skills

  • Organised and accustomed to managing own workload
  • Experience working with GSX and other specialist software
  • Accustomed to conducting outbound interviews with customers
  • Regularly recorded and collated data and testimony for 3rd party review
  • Detail orientated
  • Works effectively both singly, and in collaboration with other departments
  • Experience with coaching peers, helping them achieve their professional goals

Timeline

Claims Adjudicator

Asurion
11.2023 - Current

Fraud Investigator

Assurant Solutions
07.2019 - 10.2023

Claims Handler

Assurant Solutions
06.2018 - 07.2019

Customer Service Agent

Assurant Solutions
06.2017 - 07.2018

English Literature & Journalism

2:2
Kristian Harrison