Summary
Overview
Work History
Education
Skills
Certification
Volunteering and work experience
Timeline
Generic

Kristian Brakaj

Manchester

Summary

Enthusiastic professional with strong communication and problem-solving skills, with experience in customer service and care, as well as building rapport with clients.

Through my work experience, I have managed multiple duties at once, successfully multitasking and managing time and resources effectively, while ensuring timely delivery of outputs. Through thorough organisation, schemes I was involved in had a smooth progression, and I swimmingly guided multiple projects from inception to completion. This has only been possible through my creative problem solving approach and initiative. Able to mitigate situations by using conflict resolution skills and keeping a cool head, I am communication oriented, within the team, and with clients. Naturally a team player, collaborating effectively within large teams of up to 35 people, I am used to working with people, not against them, and fostering a healthy work environment. Highly adaptable to new environments, but also new challenges, I am ready to embark on a new professional endeavor.

Furthermore, I have vast experience within the IT field, knowing my way around not only presentation softwares such as the Microsoft Office pack, with particular Excel, MS Word and PowerPoint proficiency, but also basic coding. I am very keen on further developing these skills, and boost new ones, through this role.

Particularly adaptable, as my multi-cultural and professional background proves, I am keen on embarking on a new journey of learning, in an area that has been sparking my interest for a while. Ready to join the team and bring energy and a proactive approach, as to support projects and team goals.

Overview

6
6
years of professional experience
2018
2018
years of post-secondary education
2
2
Certifications
3
3
Languages

Work History

Sales Representative

Intelling LTD
10.2023 - 8 2024
  • Identified potential clients through thorough research, and reach out by email, in addition to the daily cold-calling component of my day to day duties.
  • Demonstrated capability of fostering long-term connections and customer loyalty via experience in maintaining as well as developing customer relationships
  • Acquired expertise in various sales strategies encompassing upselling, and comprehensive product knowledge
  • Worked closely with the management team, receiving hands-on training, mentoring, and support throughout the deal negotiation and closing process

Commis chef

Jw lees
01.2023 - 06.2023
  • As Chef de Partie, I was responsible for food preparation, my primary duties including preparing food before meal service begins, setting up and stocking kitchen stations and plating the food.
  • Collaborating with the Executive Pastry Chef/Head Chef and culinary team to develop new pastry menu items, seasonal specialties, and creative dessert offerings that showcase innovation, flavor, and artistic presentation.
  • Maintaining high standards of quality and consistency in pastry production, including taste, texture, appearance, and portion size, conducting regular tastings and evaluations to ensure adherence to standards.

Waiter

Jw lees
09.2021 - 01.2023
  • Hospitality and front of house work, where being proactive, supportive and passionate were key characteristics for the job.
  • My primary responsibilities were focusing on customer satisfaction, providing best in class customer service and tailoring my service to suit them.
  • Supporting my teammates was the most crucial part in all areas to maintain smooth and effective work throughout peak/busy times

Server/Front of House

Restaurant mulino
11.2020 - 08.2021
  • Finding venues and checking their suitability for particular types of entertainment
  • Welcomed customers with warmth and enthusiasm, while regularly checking on guests to ensure customer satisfaction
  • Worked closely with my colleagues and with management to keep the restaurant working like a well-oiled machine.
  • Handled multiple responsibilities at the same time, serving up to 150 people at once.

Waiter

Mughli
03.2020 - 08.2020
  • Ensured smooth flow of operations by promptly welcoming and accommodating guests
  • Received guest orders and efficiently conveyed them to the kitchen while memorizing the menu and suggesting upselling options for appetizers, desserts, or drinks

Assistant Basketball Coach

Panathinaikos BC
04.2017 - 12.2019
  • Assisted in athlete training, with a focus on improving abilities such as shooting, dribbling, defense, and teamwork through practice and exercise.
  • Collaborated with the head coach to create game strategy, assess opponents, and make live modifications during games.
  • Mentored players, addressing on- and off-court difficulties and boosting team morale.
  • Helped organize practice schedules, maintain equipment, and manage team logistics, such as transportation and game preparations.

Waiter/Food Runner

Athens Heart
04.2018 - 08.2018
  • Greeted customers, took orders, and ensured a pleasant dining experience by addressing needs and resolving any concerns.
  • Handled food and drink orders accurately, coordinated with kitchen staff to ensure timely service, and delivered orders to tables.
  • Managed cash and card payments, provided correct change, and balanced the till at the end of shifts.
  • Maintained cleanliness of dining areas, set up tables for new customers, and assisted with closing duties.

Education

Apolytirion -

12th Lyceum of Athens
Athens, Greece
01-2019

- Panhellenic Exams

12th Lyceum of Athens
Athens, Greece
06-2018

Skills

  • Google Meet

  • Microsoft Office ( Word,PowerPoint,Excel)

  • Creative Thinking

  • Self Motivation

  • Creative problem-solving

  • Client engagement

  • Client relationship management

  • Decision making

  • Outstanding customer service

  • Team Collaboration

Certification

Alison - Agile Project Management

Volunteering and work experience

As a construction volunteer for a week, I participated in various tasks that required physical labor and teamwork. I helped transport materials, clean the site and support craftsmen with simple tasks such as painting and plastering. At the same time, I observed safety measures and communicated with the other members of the group to coordinate the activities. This experience further contributed to my interest in construction and the build environment, and taught me the necessary determination and passion required to work in such a challenging and high-paced setting, giving me a sense of accomplishment and fulfillment.

Timeline

Alison - Agile Project Management

10-2024

Sales Representative

Intelling LTD
10.2023 - 8 2024

Commis chef

Jw lees
01.2023 - 06.2023

Waiter

Jw lees
09.2021 - 01.2023

Server/Front of House

Restaurant mulino
11.2020 - 08.2021

Waiter

Mughli
03.2020 - 08.2020

Waiter/Food Runner

Athens Heart
04.2018 - 08.2018

ESB - ESOL Lvl 3 (C2)

08-2017

Assistant Basketball Coach

Panathinaikos BC
04.2017 - 12.2019

Apolytirion -

12th Lyceum of Athens

- Panhellenic Exams

12th Lyceum of Athens
Kristian Brakaj