Summary
Overview
Work History
Education
Skills
Languages
Certification
Hobbies and Interests
Timeline
Generic
Krishnendu Mandal

Krishnendu Mandal

Kolkata

Summary

Application Architect | AI/ML & GenAI Specialist | Driving GenAI Innovation | M.Tech in AI & ML

Seasoned Application Architect specializing in Microsoft technologies and GenAI engineering, with over 19 years of diverse industry experience,
including 3+ years of deep expertise in AI/ML, NLP, Machine Learning, and MLOps. Actively leading and contributing to AI development initiatives,
architecting scalable, AI-driven enterprise solutions that drive automation and business transformation. Proven track record of developing LLM-powered applications, deploying AI-based chatbots and enterprise applications, and designing robust, production-grade MLOps workflows. Adept at bridging technology and business goals, spearheading complex projects, and empowering geographically distributed teams to deliver high-impact solutions. Passionate about advancing innovation in Artificial Intelligence, Generative AI, and Machine Learning through cutting-edge research and real-world implementations.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Application Architect & GenAI Specialist

IBM
05.2009 - Current
  • GenAI-Powered Ticket Prioritization System Designed and implemented an LLM-based ticket categorization and prioritization system using BERT, LDA, and LangChain, reducing SLA breaches by 20%. Led data preprocessing, vectorization, and model training using Hugging Face Transformers and OpenAI GPT models. Integrated RAG (Retrieval-Augmented Generation) architectures for context-aware ticket resolution. Achieved 30% reduction in resolution time, boosting customer satisfaction.
  • Supply Chain Analytics - Leveraging RAG and LangChain integrates AI powered document retrieval with real-time insights. A React frontend
    enhances user interaction, enabling data-driven decisions and seamless supplier performance monitoring across dynamic workflows.
  • E-Commerce Enhancements for Tiffany & Co. - Designed microservices architecture for seamless global customer experiences. Technologies: C#, .Net Core, ASP.NET, SQL Server, JavaScript.

Asst. Systems Engineer

Tata Consultancy Services (TCS)
07.2005 - 03.2009
  • Designed, developed, and maintained enterprise-grade healthcare applications using .NET, C#, and SQL Server, including data migration and integration projects to streamline business processes for APS Healthcare.

Education

M.Tech - ARTIFICIAL INTELLIGENCE AND MACHINE LEARNIN

BIRLA INSTITUTE OF TECHNOLOGY AND SCIENCE
Pilani, India
03-2025

B.Tech. - Information Technology

Haldia Institute Of Technology
Haldia, W.B
06-2004

Skills

T E C H N I C A L S K I L L S

  • LLM, Generative AI, RAG, Machine Learning, NLP, Transformers, Agentic AI
  • LangChain, FastAPI, Numpy, Streamlit
  • Vector DB - ChromaDB & MilvusDB, MS-SQL
  • Python, C#, AspNet, Net Core
  • Scikit-learn, PyTorch , TensorFlow, Hugging Face
  • Microservices, Azure ML, Docker, Jenkins, Kubernetes, CI/CD for AI
  • JIRA, HP ALM, Git, VSTS, MS VSS
  • Agile Methodologies, Scrum

S O F T S K I L L S

  • Analytical and problem solving
  • Strategic and Critical thinking
  • Strategic AI Implementation
  • Leadership Excellence
  • Communication and Collaboration
  • Team Mentorship

Languages

English
Hindi
Bengali

Certification

  • AI-900: Microsoft Azure Artificial Intelligence Fundamentals
  • AZ-303: Microsoft Azure Architect Technologies
  • AZ-304: Microsoft Azure Architect Design

Hobbies and Interests

  • Watching and playing football, following major leagues like EPL, La Liga, Serie A, ISL.
  • Listening to music and watching movies.
  • Advancing research in Artificial Intelligence and Machine Learning.

Timeline

Application Architect & GenAI Specialist

IBM
05.2009 - Current

Asst. Systems Engineer

Tata Consultancy Services (TCS)
07.2005 - 03.2009

M.Tech - ARTIFICIAL INTELLIGENCE AND MACHINE LEARNIN

BIRLA INSTITUTE OF TECHNOLOGY AND SCIENCE

B.Tech. - Information Technology

Haldia Institute Of Technology

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Krishnendu Mandal