KRISHNA VAMSI KORRAPATI
Liverpool
Summary
Results-driven professional with expertise in workforce management, Power BI, and SAP, complemented by proficiency in Microsoft Office Suite and CRM systems. Demonstrates exceptional skills in data accuracy and reporting, quality assurance, performance monitoring, and task scheduling and coordination. Adept at training and coaching teams to enhance stakeholder engagement while maintaining adaptability and time management. Committed to leveraging analytical skills to drive organisational success through strategic insights and continuous improvement.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work history
Administrative officer
HMRC
Liverpool
06.2024 - Current
- Coordinate and schedule daily workloads for a high-volume operations team in a real-time environment, ensuring smooth workflow and timely case progression.
- Trained in and use Workforce Management (WFM) tools to manage live schedules, reassign tasks, and resolve conflicts.
- Design and maintain Power BI dashboards to monitor team performance, report on workflow metrics, and identify trends.
- Led process improvement initiatives that streamlined reporting, reduced handover delays, and improved case completion rates.
- Support team members’ development through coaching, one-on-one support, and skills tracking.
- Use SAP to maintain and update internal records, track case status, and ensure accurate data entry
Customer service representative
Well Pharmacy
Manchester
01.2023 - 03.2025
- Managed high-volume inbound calls and orders with 95%+ customer satisfaction ratings and 99% data entry accuracy.
- Handled 100+ inquiries per day via phone and email, maintaining professionalism under pressure and following GDPR-compliant recordkeeping.
- Maintained accurate logs of 500+ weekly transactions — a skill directly relevant to maintaining interview records and recruitment system updates.
- Resolved customer issues proactively, reducing escalations by 20% and improving patient experience.
- Collaborated with team members to exceed service KPIs and contributed to a 15% increase in departmental efficiency.
Education
Master of Business Administration - Project managment
University of Central Lancashire
Preston 01.2022 - 01.2024
Skills
- Workforce Management
- Power BI
- SAP
- Microsoft Office Suite
- Data Accuracy & Reporting
- CRM Systems
- Quality Assurance (QA)
- Performance Monitoring
- Task Scheduling & Coordination
- Adaptability & Time Management
- Training & Coaching
- takeholder Engagement
Volunteering & Community Involvement
- Lead and guide staff on historic walking tours, exploring Liverpool’s most
significant landmarks and heritage sites.
- Enhance cultural appreciation and workplace engagement by providing
Informative and immersive experiences for colleagues.
- Play a key role in organising and coordinating tours, ensuring an engaging, well
structured and educational experience.
Timeline
Administrative officer
HMRC
06.2024 - Current
Customer service representative
Well Pharmacy
01.2023 - 03.2025
Master of Business Administration - Project managment
University of Central Lancashire
01.2022 - 01.2024
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