Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
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Krishnam Munukoti

Krishnam Munukoti

Reading, UK,United Kingdom

Summary

Krishnam has vivid experience in SAP business consulting (MM, WM, Retail) and service delivery management. Managed team of 75+ and successfully delivered projects for various clients globally, some major projects includes (GSK UK, Teva Pharma Global AMS, GE Lighting US, Cannondale Sports Group US, Harvey Norman Singapore) has work experience in various client facing roles across UK, Singapore and Canada.


Service Delivery Manager competent in monitoring progress, tracking KPIs and managing SLA's. Managing a team of 125+ associates, demonstrated strong relationships with teams and stakeholders to enable dialogue between departments. Consistently leads both physical and virtual teams in achieving company goals.

Overview

15
15
years of professional experience
4
4
years of post-secondary education

Work History

Programme Manager

Wipro Limited
Reading, United Kingdom
01.2023 - Current
  • Identified, assessed and planned programmes, managing dependencies and interfaces between projects.
  • Moderated disputes and grievances between parties with goal of speedy and fair conflict resolution.
  • Coordinated programme projects and management of interdependencies with oversight of risks and issues.
  • Acted on feedback and business reviews, assessing project progress against KPIs and introducing strategies to be 100% compliant.
  • Collaborated with other managers and senior programme stakeholders, providing leadership and clear direction.
  • Allocated common resources and skills within programme's individual projects, reporting progress at regular intervals to Cluster delivery heads.
  • Aided senior leadership by collecting and analysing data, generating reports for continuous improvement or corrective action planning.
  • Set team priorities, maintained schedules and monitored performance for optimum results.
  • Delivered high value programs in challenging situations using AGILE methodology.
  • Resolved programme issues and initiated appropriate corrective action, maintaining programme integrity and quality.
  • Managed customer and supplier relationships, building trust and confidence through open dialogue.
  • Renegotiated contracts with existing vendors for improved costs and timely results.
  • Facilitated programme-level discussions and workshops to achieve clear direction on key issues and priorities.
  • Eliminated learning gaps and provided instruction on conflict resolution.
  • Managed project budgets and monitored programme expenses against delivered and realised programme benefits.
  • Liaised between clients, stakeholders and community to improve communication and relations.

Service Delivery Manager

Wipro Limited
Reading, United Kingdom
07.2021 - 01.2023
  • Drove opportunities for new and additional work with existing customers.
  • Enforced ITIL practices to offer best service, increasing first call resolution rate by 35%.
  • Achieved increased customer retention rates through active listening and genuine engagement.
  • Trained junior team members in Power BI & Qlik Sense use, reducing time spent on management reporting.
  • Conducted robust and sustainable supplier performance management to guarantee ongoing best practice delivery.
  • Enabled smooth running of day-to-day operations by managing and maintaining shift rota.
  • Assessed performance against forecast, understanding gaps and implementing corrective measures.
  • Sought customer feedback regularly, identifying areas of improvement and sharing with team.
  • Upheld service compliance, verifying provided services were thoroughly documented, audited and regularly improved upon.
  • Reduced support costs by streamlining call handling and diagnostic processes.
  • Generated monthly and quarterly forecasts of team costs and project revenues.
  • Oversaw team of 125+ to plan and deliver activities that constantly met and exceeded customer SLAs.
  • Identified ways to reduce costs without sacrificing customer satisfaction.
  • Sought opportunities to establish extra value for customers continuously, boosting client satisfaction levels.
  • Drove continuous improvement, analysing customer feedback to identify trends and gaps in service offering.
  • Assisted with service design and supported implementation of new services.
  • Identified, tracked and managed risk, proposing remedial activities and plans to prevent service failure.

Lead Consultant

Wipro Limited
Hyderabad, India
08.2018 - 12.2021
  • Line managed 75+ staff members for 3 years by owning appraisals, supervisions and recruitment.
  • Managed multiple projects simultaneously, overseeing 100% of 3 projects completed on-time and within budget in 2021.
  • Led various consultancy projects involving tools such as surveys, interviews and focus groups.
  • Analysed data and produced modelling to identify trends and process efficiencies.
  • Reduced operating costs by merging and restructuring teams.
  • Troubleshot complex operational issues by diagnosing root causes and devising effective solutions.
  • Provided consultancy expertise to other departments to encourage successful teamwork.
  • Addressed client enquiries and resolved issues and concerns.

Senior Business Analyst

Rayven IT Solutions
Hyderabad, India
06.2016 - 06.2018
  • SAP MM WM consultant, used Lean methodologies to re-engineer processes and improved user experience.
  • Capitalised business improvement opportunities to promote growth.
  • Liaised with business and IT groups to establish short-term and long-term goals.
  • Identified patterns and communicated findings to customers to integrate business requirements.
  • Tested and maintained system operations to standardise workflow.
  • Maximised project ROI, performing user acceptance testing (UAT) to validate user requirements and expectation.
  • Preparation of BPML and Business blueprint documents
  • Configuration of MM&WM module as per business blueprint and documentation
  • Identification of RICEFW and development & testing
  • Prepare Unit test scripts and execution of unit testing
  • Prepare and execution of integration testing
  • Master data conversion program development, testing and data uploading
  • Monitor transaction and support user group after go-live during hyper care support

Lead Consultant

AtumIT Services India Pvt Ltd
Hyderabad, India
01.2011 - 06.2016
  • Handled 2 E2E Implementations, 1 Roll-out, 2 Upgrades and multiple support projects in various capacities such as Consultant, Team Lead, Test Lead, Delivery Lead and Project Manager.
  • Line managed 40+ staff members for 3 years by owning appraisals, supervisions and recruitment.
  • Managed multiple projects simultaneously, overseeing 50% of 3 projects in 2015.
  • Managed daily operations of department to maintain timely deadlines.
  • Reduced operating costs by merging and restructuring teams.
  • Troubleshot complex operational issues by diagnosing root causes and devising effective solutions.
  • Addressed client enquiries and resolved issues and concerns.
  • Demonstrated leadership skills by practising strategic and methodological thinking.
  • Established business opportunities with existing and new clients.
  • Jan 2016 - Jun 2016 - SAP MM / WM Consultant: AMS support for Apparel manufacturer.
  • Apr 2015 - Dec 2015 - SAP MM / WM Consultant: Implementation and Support for a leading Apparel manufacturer, responsible for E2E implementation of IS Retail MM and Lean WM module.
  • Dec 2014 - Apr 2015 - SAP FnR Consultant: Support Consultant for SAP FnR for a leading manufacturer.
  • Jun 2013 - Jul 2014 - SAP MM / WM Consultant: Implementation and Support for a leading Retail company, responsible for E2E implementation of IS Retail MM and Lean WM module.
  • Mar 2012 - Jan 2013 - SAP MM / WM Consultant: Upgrade and AMS support for a leading Airline Catering company, responsible for day to day incident management, Hot Line issues and provide appropriate solutions.
  • Jan 2011 - Jan 2022 - SAP MM Consultant: Implemented SAP MM best practises for a leading Power distribution company, involved in various phases in E2E implementation: Business blueprint, Configuration, Customization, RCIEF, Testing and GAP analysis.

Instrumentation Engineer

Newton Engineering & Chemicals Ltd
Gujarat, India
06.2008 - 11.2008
  • Collaborated with key stakeholders to improve design, manufacturing and procurement processes.
  • Produced design specifications, maintenance manuals and equipment operation guides for comprehensive documentation.
  • Reported daily accomplishments and goals to engineering department manager.
  • Configured organisational software to extract and process data from operations.
  • Undertook testing and validation of manufactured designs for meeting quality standards.
  • Maintained and updated database for contractors in instrumentation field.
  • Recorded test results using internal reporting systems.
  • Prepared cost estimates for instrumentation installations for submission to management.
  • Resolved control and instrumentation issues by utilising expert fault-finding methods.
  • Adhered strictly to health and safety requirements throughout project design processes.
  • Repaired and maintained instruments to manufacturer specifications.
  • Maintained project records, manuals and diagrams for comprehensive referencing.

Education

Bachelor of Engineering - Electronics and Instrumentation Engineering

JNTU College of Engineering Hyderabad
India
06.2004 - 11.2008

Skills

  • SAP ERP Consulting (MM WM Retail)
  • Programme governance
  • Global Service Delivery
  • ITIL Service Management
  • Client Relationship Management
  • Change Management
  • Team Leadership
  • Excel proficiency
  • Effective communication
  • Agile project delivery
  • Analytical problem solver
  • Risk, issue and dependency management

Languages

English
Advanced
C1

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Programme Manager

Wipro Limited
01.2023 - Current

Service Delivery Manager

Wipro Limited
07.2021 - 01.2023

Lead Consultant

Wipro Limited
08.2018 - 12.2021

Senior Business Analyst

Rayven IT Solutions
06.2016 - 06.2018

Lead Consultant

AtumIT Services India Pvt Ltd
01.2011 - 06.2016

Instrumentation Engineer

Newton Engineering & Chemicals Ltd
06.2008 - 11.2008

Bachelor of Engineering - Electronics and Instrumentation Engineering

JNTU College of Engineering Hyderabad
06.2004 - 11.2008

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Krishnam Munukoti