KRISHNA CHAITANYA MUDADLA
Aylesbury,Buckinghamshire
Summary
Remote-ready Customer Support & Team Leader with 3+ years of experience in high-volume customer service, team leadership, training, and quality assurance. Proven ability to exceed KPIs, improve customer satisfaction, and manage teams in fast-paced contact centre environments. Available for immediate start in UK work-from-home roles
Overview
2
2
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Team leader, sales operations On-site
Concentrix
Visakhapatnam, India
04.2022 - 09.2022
- Led a team of 25 customer service advisors, consistently achieving KPI and quality targets
- Improved customer satisfaction through coaching, feedback sessions, and performance tracking
- Managed escalations, employee grievances, and workload allocation
- Implemented new processes that increased efficiency and service quality
- Coordinated daily operations to ensure smooth remote-ready workflows
Trainer, On-site
Concentrix
Visakhapatnam, India
11.2021 - 04.2022
- Delivered structured training programs for new hires and existing agents
- Designed onboarding and refresher training materials
- Monitored agent performance and provided coaching feedback
- Supported quality and compliance standards
Subject matter expert, On-site
Concentrix
Visakhapatnam, India
03.2021 - 10.2021
- Supported agents with complex customer issues and escalations
- Conducted knowledge transfer sessions to improve team accuracy
- Documented processes and best practices for consistency
Senior customer service executive, On-site
Concentrix
Visakhapatnam, India
12.2020 - 03.2021
- Handled high-volume inbound and outbound customer queries
- Resolved complaints via phone, email, and CRM systems
- Liaised with internal teams to ensure first-contact resolution
Customer Service Executive On-site
Concentrix
Visakhapatnam, India
07.2020 - 11.2020
- Delivered excellent customer support while managing high call volumes
- Maintained professionalism and customer satisfaction under pressure
Education
MSc in Software Engineering - Computer Science
University of Hertfordshire
09.2022 - 10.2024
BTech in Computer Science Engineering - IT
Sir C R Reddy College Of Engineering
Skills
- Customer Support (Phone, Chat & Email)
- Remote Customer Service Operations
- Team Leadership & Performance Management
- KPI, SLA & Quality Assurance
- CRM & Ticketing Systems
- Customer Experience Improvement
- Training & Onboarding
- Complaint Resolution & Escalation Handling
- Process Improvement & Workflow Optimisation
Languages
English, Hindi, Telugu
Native language
English
Proficient (C2)
Hindi
Proficient (C2)
Telugu
Proficient (C2)
Certification
- Provisional Licence
Affiliations
- Listening to Podcast
- Music
Timeline
MSc in Software Engineering - Computer Science
University of Hertfordshire
09.2022 - 10.2024
Team leader, sales operations On-site
Concentrix
04.2022 - 09.2022
Trainer, On-site
Concentrix
11.2021 - 04.2022
Subject matter expert, On-site
Concentrix
03.2021 - 10.2021
Senior customer service executive, On-site
Concentrix
12.2020 - 03.2021
Customer Service Executive On-site
Concentrix
07.2020 - 11.2020
BTech in Computer Science Engineering - IT
Sir C R Reddy College Of Engineering