Krishna Vungarala
Swords ,Dublin
Summary
A confident individual who has experience in implementing safer gambling and anti money laundering strategies. Currently applying for Loss Prevention Investigator Secondment position within Central Operations Team, Ireland.
Overview
5
5
years of professional experience
Work History
Loss Prevention Auditor
01.2021 - Current
- Live Auditing of Retail Bets to identify admin errors in bet translation, bet payouts etc.
- Identifying and mitigating slow count customers and minimize monetary loss to the company.
- Identifying repeated, deliberate attempts of fraud by both internal and external stake holders. Drafting Investigation reports and reporting to Senior Investigators for further review.
- Liaising with law enforcement agencies to promptly action CCTV requests.
- Sending refresher emails/notifications to field based staff regarding Safer Gambling and Anti -Money Laundering policies.
- Meeting and exceeding KPIs set by Loss Prevention Department.
Escalation Management Team
03.2019 - 12.2020
- Providing support to Customer Service Agents while dealing with Sports, Games, Payments, Responsible Gambling, Anti-Money Laundering, Fraud queries
- Attempting to resolve all enquiries from internal and external stake holders on first point of contact
- Working with different stake holders within Customer Operations to resolve operational issues that arise on daily basis
- Actively educating, and training new agents on Paddy Power Betfair tools/products to deal with customers’ queries effectively
- Identifying, escalating priority issues to relevant departments via Slack, Skype, and Outlook
- Adhering to fraud operational procedures while dealing with promotional abusers.
Customer Service Team Leader Secondment
01.2020 - 08.2020
- Reacting appropriately by alerting the appropriate teams to resolve issues in real time
- Working on personal or team projects in line with management requirements
- Working with WFM to shuffle cross trained Customer Service Agents to meet SLAs
- Providing managerial escalations via live person, call backs on request.
Education
Anti Money Laundering
City Colleges
Dublin 11-2023
Level 8 diploma - Pharmaceutical & Medical device manufacturing
ITT
01.2015
Research Masters - Nano-science and Nano-technology
Tarragona, Spain
01.2013
Graduate diploma - Nano-Bioscience
University College Dublin
01.2012
Master degree - Business Administration
Dublin Business School
01.2010
Bachelor degree - Science
Andhra University
01.2008
Key Competencies And Skills
- Strong knowledge of Microsoft Office package.
- Ability to process, and analyse large quantities of data.
- Proven experience in leading and motivating individual or team.
- Excellent problem-solving skills and decision making skills.
- Analytical thinking and experience of process improvement.
References
Available on Request
Timeline
Loss Prevention Auditor
01.2021 - Current
Customer Service Team Leader Secondment
01.2020 - 08.2020
Escalation Management Team
03.2019 - 12.2020
Anti Money Laundering
City Colleges
Level 8 diploma - Pharmaceutical & Medical device manufacturing
ITT
Research Masters - Nano-science and Nano-technology
Tarragona, Spain
Graduate diploma - Nano-Bioscience
University College Dublin
Master degree - Business Administration
Dublin Business School
Bachelor degree - Science
Andhra University
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