Summary
Overview
Work history
Skills
Certification
Timeline
Generic

Krishna Sahonta

Milton Keynes,Buckinghamshire

Summary

Detail-oriented Concession Manager with [Number] years of experience in [Type of event] concessions. Dedicated to excellent customer service and holding employees to a high-standard. Successful at cost-effective systems and proactive planning. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Hard-working [Job Title] with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.

Overview

10
10
years of professional experience
1
1
Certification

Work history

Concession manager

Mulberry
Milton Keynes
09.2019 - Current
  • Inventoried concession items and performed price/cost analysis'.
  • Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
  • Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
  • Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Strategically reviewed and planned restaurant staffing levels based on evolving service demands.

Store manager

T2 Tea
Milton Keynes
01.2019 - 09.2019
  • Set SMART goals for store team, developing staff abilities and increasing sales performance.
  • Built brand loyalty by promoting company loyalty schemes, hosting events and engaging with repeat customers.
  • Understood what drives overall business success and prioritised and delivered quality results.
  • Led regular staff performance reviews to provide guidance and support for individual development.
  • Maintained strong partnership with Operations Manager to keep alignment and timely communication.
  • Analysed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.
  • Maximised profitability through efficient budgeting and identified opportunities for growth.

Concession manager

Whistles
Milton Keynes
01.2016 - 03.2017
  • Analysed operations to improve restaurant efficiency and service levels.
  • Interacted positively with customers, effectively promoting restaurant facilities and services.
  • Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
  • Achieved financial goals through rigorous restaurant budgeting and forecasting.

Concession supervisor

Oasis
Milton Keynes
03.2014 - 01.2016
  • Allocated resources to properly staff shifts and maintain adequate service levels across all restaurant areas.
  • Collaborated with chefs to plan and implement fresh, innovative menus, driving restaurant footfall and sales.
  • Inventoried concession items and performed price/cost analysis'.
  • Supervised [Number] employees during [Number] hour shifts.

Skills

  • Budgeting understanding
  • Merchandising knowledge
  • Relationship management
  • Loss prevention
  • Customer service
  • Store management
  • Outstanding communication skills
  • Hiring and training
  • Customer satisfaction
  • Team-orientated
  • Brand positioning

Certification

First Aid Trained

Fire Warden

Timeline

Concession manager

Mulberry
09.2019 - Current

Store manager

T2 Tea
01.2019 - 09.2019

Concession manager

Whistles
01.2016 - 03.2017

Concession supervisor

Oasis
03.2014 - 01.2016

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Krishna Sahonta