Summary
Overview
Work history
Education
Skills
Interests
Timeline
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KRISHNA PATTNI

London

Summary

Diligent and compassionate team player with over six years of experience in the fashion and jewellery retail industry. Known for a friendly and approachable demeanour, I excel in communication, active listening, and relationship-building skills that enable me to adapt and perform under pressure. My global outlook, shaped by travel to countries including Kenya, the UAE, and the U.S., enhances my cultural awareness and versatility in diverse environments. Proficient in Microsoft Excel and Adobe Creative Cloud, I combine creative and analytical abilities to deliver success both independently and in team settings.

Overview

8
8
years of professional experience
2
2
years of post-secondary education

Work history

Luxury Client Advisor

Grace de Monaco - Harrods
London
09.2024 - Current

. Catalysed a substantial revenue uplift in the first quarter, directly advancing year-end performance objectives.

. Nurtured high-value client relationships and resolved inquiries with precision, ensuring a premium service standard.

. Served as a brand representative at exclusive, high-impact marketing events to deepen customer connection.

. Executed persuasive communication and high-level negotiation strategies to enhance client acquisition and retention.

. Swiftly mastered brand identity and protocols through initiative-led, immersive engagement.

Customer Ordering

Fortnum and Mason
London, Piccadilly Circus
03.2023 - 08.2023

. Understood and worked with software D365 to achieve my work tasks and manage contacts as well as personal data.

. Managed the shipping of hampers and other F&M goods working worldwide.

. Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

. Established a relationship between customers and community for long term business growth.

Social Media Marketing Team

ASTRYA
London, Middlesex
10.2022 - 12.2022

. Conducted research to determine current benchmark trends and audience preferences.

. Suggested new features to develop brand awareness.

. Identified target market and key segments through in-depth analysis of markets and related trends.

Events Operations Manager

Mona Fine Jewellery
08.2020 - 08.2022

. Creative video direction and organising photo shoot working with creatives

. Assisting with social media advertising including Instagram and Facebook.

. Managing sales online and trained in ILevel software

. Managed pop up events with team members and constant social media updates on the day

. Professionally handled difficult customer complaints and objections to maintain first-class customer service standards

Sales assistant

House of Fraser
London
01.2017 - 01.2019

. Multiple section handling

. Achieving targets for the week

Sales Assistant

John Lewis
Kingston
06.2017 - 08.2017

Education

A-Levels - Business, Sociology, Film

Strodes College
09.2018 - 07.2020

Bachelor of Science - Fashion Management

University of Arts London
06-2024

GCSE -

St Richard Reynolds School
07-2020

Skills

    Luxury client experience

    Sales and targets

    Problem Solving

    Analytical mindset

    Quick learner

    Trilingual

    Art & Design

    Relationship Building

    Trend forecasting

Interests

Exploring new entrepreneurial journeys has been a passion of mine. From building a nail service and baked truffles small business' during Covid-19 to travelling the world exploring different cultures, my range of hobbies does not seem to be enough. I have been incredibly luck to have travelled across 4 continents and explored many ways of life. I truly believe exploring new cultures expands my creative mind and allows me to think further outside the box in challenging situations. Protecting a work-life balance is key to achieving my full potential at work and at home

Timeline

Luxury Client Advisor

Grace de Monaco - Harrods
09.2024 - Current

Customer Ordering

Fortnum and Mason
03.2023 - 08.2023

Social Media Marketing Team

ASTRYA
10.2022 - 12.2022

Events Operations Manager

Mona Fine Jewellery
08.2020 - 08.2022

A-Levels - Business, Sociology, Film

Strodes College
09.2018 - 07.2020

Sales Assistant

John Lewis
06.2017 - 08.2017

Sales assistant

House of Fraser
01.2017 - 01.2019

GCSE -

St Richard Reynolds School

Bachelor of Science - Fashion Management

University of Arts London
KRISHNA PATTNI