KRISHNA PATTNI
London
Summary
Diligent and compassionate team player with over six years of experience in the fashion and jewellery retail industry. Known for a friendly and approachable demeanour, I excel in communication, active listening, and relationship-building skills that enable me to adapt and perform under pressure. My global outlook, shaped by travel to countries including Kenya, the UAE, and the U.S., enhances my cultural awareness and versatility in diverse environments. Proficient in Microsoft Excel and Adobe Creative Cloud, I combine creative and analytical abilities to deliver success both independently and in team settings.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work history
Luxury Client Advisor
Grace de Monaco - Harrods
London
2024.09 - Current
. Catalysed a substantial revenue uplift in the first quarter, directly advancing year-end performance objectives.
. Nurtured high-value client relationships and resolved inquiries with precision, ensuring a premium service standard.
. Served as a brand representative at exclusive, high-impact marketing events to deepen customer connection.
. Executed persuasive communication and high-level negotiation strategies to enhance client acquisition and retention.
. Swiftly mastered brand identity and protocols through initiative-led, immersive engagement.
Customer Ordering
Fortnum and Mason
London, Piccadilly Circus
2023.03 - 2023.08
. Understood and worked with software D365 to achieve my work tasks and manage contacts as well as personal data.
. Managed the shipping of hampers and other F&M goods working worldwide.
. Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
. Established a relationship between customers and community for long term business growth.
Social Media Marketing Team
ASTRYA
London, Middlesex
2022.10 - 2022.12
. Conducted research to determine current benchmark trends and audience preferences.
. Suggested new features to develop brand awareness.
. Identified target market and key segments through in-depth analysis of markets and related trends.
Events Operations Manager
Mona Fine Jewellery
2020.08 - 2022.08
. Creative video direction and organising photo shoot working with creatives
. Assisting with social media advertising including Instagram and Facebook.
. Managing sales online and trained in ILevel software
. Managed pop up events with team members and constant social media updates on the day
. Professionally handled difficult customer complaints and objections to maintain first-class customer service standards
Sales assistant
House of Fraser
London
2017.01 - 2019.01
. Multiple section handling
. Achieving targets for the week
Sales Assistant
John Lewis
Kingston
2017.06 - 2017.08
Education
A-Levels - Business, Sociology, Film
Strodes College
2018.09 - 2020.07
Bachelor of Science - Fashion Management
University of Arts London
2024-06
GCSE -
St Richard Reynolds School
2020-07
Skills
Luxury client experience
Sales and targets
Problem Solving
Analytical mindset
Quick learner
Trilingual
Art & Design
Relationship Building
Trend forecasting
Interests
Exploring new entrepreneurial journeys has been a passion of mine. From building a nail service and baked truffles small business' during Covid-19 to travelling the world exploring different cultures, my range of hobbies does not seem to be enough. I have been incredibly luck to have travelled across 4 continents and explored many ways of life. I truly believe exploring new cultures expands my creative mind and allows me to think further outside the box in challenging situations. Protecting a work-life balance is key to achieving my full potential at work and at home
Timeline
Luxury Client Advisor
Grace de Monaco - Harrods
2024.09 - Current
Customer Ordering
Fortnum and Mason
2023.03 - 2023.08
Social Media Marketing Team
ASTRYA
2022.10 - 2022.12
Events Operations Manager
Mona Fine Jewellery
2020.08 - 2022.08
A-Levels - Business, Sociology, Film
Strodes College
2018.09 - 2020.07
Sales Assistant
John Lewis
2017.06 - 2017.08
Sales assistant
House of Fraser
2017.01 - 2019.01
GCSE -
St Richard Reynolds School
Bachelor of Science - Fashion Management
University of Arts London