KRISHNA KOUNDINYA
Swindon
Summary
Specialist in information security with a focus on identity and access management governance and CyberArk Privilege Cloud administration. Demonstrates compliance with ISO 27001 and NIST standards, and excels in third-party risk management assessments. Utilizes risk analysis techniques to improve security frameworks and drive strategic stakeholder collaboration.
Overview
15
15
years of professional experience
1
1
Certification
Work history
IAM Analyst
Hargreaves Lansdown
04.2023 - 07.2025
- Reviewed user access regularly, ensuring adherence to policy compliance and regulatory standards.
- Partnered with stakeholders to assess and eliminate redundant access privileges.
- Established roles, access policies, and duty segregation through collaborative efforts.
- Managed provisioning requests based on defined policies while overseeing user changes.
- Onboarded new applications into business systems in coordination with IT teams.
- Executed daily administration of privileged accounts in CyberArk for improved security measures.
- Documented IAM processes meticulously and generated activity reports consistently.
- Conducted training sessions for users on IAM protocols across various departments.
IT Administrator
MM Bio
Abingdon, United Kingdom
01.2023 - 04.2023
- Managed installation, configuration, and troubleshooting of software applications to align with business needs.
- Assisted end users by providing efficient technical support through prompt resolution of helpdesk inquiries.
- Negotiated with vendors for the purchase and deployment of essential hardware and software assets.
- Developed backup and disaster recovery processes to ensure data protection and minimal operational disruption.
- Implemented security measures while monitoring system access to maintain IT systems' integrity.
- Created accurate technical documentation encompassing system configurations, user manuals, and SOPs.
- Compiled reports on performance metrics, security incidents, and IT services as required.
Associate Consultant
Morgan Stanley
London
09.2022 - 10.2022
- Reviewed existing documentation alongside technology experts, ensuring currency and accuracy.
- Enhanced gap analysis by evaluating control environments across different legal entities.
- Formulated a prioritised list of required technology and process updates using risk assessment.
- Assisted governance teams in managing submissions and approvals for content revisions.
- Offered project management capabilities to oversee delivery and track project progress.
Technology Business Systems Consultant
Wells Fargo
05.2020 - 03.2022
- Successfully implemented an Information Security Management System aligned with ISO 27001 standards.
- Conducted tabletop exercises, ensuring robust debrief discussions for improved incident response.
- Designed and executed training scenarios to strengthen organisational readiness against cyber threats.
- Automated onboarding processes, achieving a 20% reduction in manual effort during 2021.
- Built strong relationships with stakeholders, effectively addressing requirements and concerns.
- Generated accurate reporting metrics for senior management on compliance and security posture.
- Collaborated with IGA teams to monitor changes in risk or compliance related to security activities.
- Ensured seamless delivery of Business-as-usual processes while prioritising Information Cyber Security needs.
Technical Lead – IAM
JPMorgan & Chase
02.2015 - 05.2020
- Delivered services innovatively through structured project methodologies.
- Ensured efficient resource allocation and information flow for business operations.
- Acted as client liaison, resolving access issues and incidents effectively.
- Identified technology opportunities to enhance IAM processes proactively.
- Coordinated restoration activities for major incidents involving multiple support teams.
- Established strong customer relationships through strategic communication initiatives.
- Led investigations, meetings, and conference calls to achieve prompt resolutions.
- Managed a 5-person team while ensuring comprehensive administrative updates.
Service Desk Engineer
GSS Infotech
08.2013 - 01.2015
- Utilised various communication channels to resolve IT service issues effectively.
- Ensured timely responses to assistance requests per established SLAs.
- Accurately diagnosed and logged problems, escalating as necessary to 2nd Line support teams.
- Developed documentation for new fixes and workarounds for support teams.
- Maintained compliance with escalation protocols across Incident, Problem, and Change Management.
- Assumed responsibility for escalations when needed, providing actionable solutions.
- Proactively sought enhancements to processes and procedures.
IT Help Desk Analyst
J P Morgan and Chase
07.2012 - 08.2013
- Delivered first and second line support to external customers effectively.
- Owned customer incidents, achieving timely resolutions with thorough investigation.
- Conducted investigations into front-end application issues via remote support and fact gathering.
- Addressed usability concerns, replicated software defects, and provided comprehensive quality resolutions.
- Analysed customer issues through data interrogation and understanding of business rules.
- Investigated functionality of software across all levels to ensure optimal performance.
- Cultivated collaborative relationships within Application Support to identify solutions and workarounds.
- Engaged in Knowledge Management practices, developing expertise in relevant areas.
Voice Support Officer
Knoah Solutions Pvt Ltd
11.2010 - 07.2012
- Achieved first-call resolution for IT incidents, ensuring compliance with SLAs through effective troubleshooting.
- Generated incident/request tickets as per standardised ticketing procedures.
- Participated actively in team initiatives while managing individual workloads.
- Strengthened application support processes by adhering to business accountability guidelines.
- Prioritised customer needs throughout support activities.
Education
B. Tech - Information Technology
JNTU
Hyderabad, TelanganaSkills
- Information security management
- Identity and access management
- Risk assessment and controls
- IT service management
- Stakeholder engagement strategies
- Entra ID administration
- Active directory management
- Privileged access control
- ISO 27001 and NIST compliance
- Third-party risk management
- Risk analysis techniques
Certification
- ITIL V3 Foundation & Service Operations Certified
- Microsoft Certified Azure Administrator Associate (AZ-104)
Timeline
IAM Analyst
Hargreaves Lansdown
04.2023 - 07.2025
IT Administrator
MM Bio
01.2023 - 04.2023
Associate Consultant
Morgan Stanley
09.2022 - 10.2022
Technology Business Systems Consultant
Wells Fargo
05.2020 - 03.2022
Technical Lead – IAM
JPMorgan & Chase
02.2015 - 05.2020
Service Desk Engineer
GSS Infotech
08.2013 - 01.2015
IT Help Desk Analyst
J P Morgan and Chase
07.2012 - 08.2013
Voice Support Officer
Knoah Solutions Pvt Ltd
11.2010 - 07.2012
B. Tech - Information Technology
JNTU
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