Krishna Kaur
Ipswich,England
Summary
I'm a loyal, hardworking and dedicated individual who is looking to progress my career. As an experienced leader, I work well within a team unit and on individual targets. I always put 100% commitment to job role to ensure my targets are completed to the best of my ability. I'm a committed person who has over 12 year's loyalty to my current company and over 16 years of commitment to my previous employee. Driven professional with talent for identifying new business opportunities and building strong client relationships. Proficient in strategic planning and negotiation, with excellent communication skills. Ready to deliver impactful growth and foster successful partnerships. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
30
30
years of professional experience
Work history
New business manager and Conveyancing Executive
Ross Coates Solicitors
Ipswich, England
2014.04 - 2026.04
- Reviewed and updated pricing models to maintain competitiveness in marketplace.
- Coordinated with product development team to ensure alignment with market needs.
- Demonstrated products to potential customers, generating interest and leads.
- Fostered strong relationships with existing clients, ensuring repeat business.
- Analysed sales data for informed decision-making on future strategies.
- Implemented sales initiatives to increase company's visibility.
- Liaised between company and its strategic partners, maintaining open lines of communication and mutual cooperation.
- Trained junior staff members on effective sales techniques and processes.
- Identified potential clients through extensive market research.
- Streamlined sales processes, improving efficiency and effectiveness.
- Analysed sales reports to identify trends and update strategies.
- Optimised sales methods to best engage, acquire and retain customers.
- Supported front-line sales teams with well-coordinated administrative operations.
- Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
- Managed a team of 5 staff, driving performance with motivational strategies to exceed sales targets.
- Conducted detailed property research to ensure clear title.
- Maintained comprehensive knowledge of current property laws, ensuring accurate advice given at all times.
- Managed multiple case files simultaneously without compromising quality of service.
- Adapted quickly to changes in legislation impacting property transfers, updating practices accordingly.
- Prepared final accounts correctly at completion stage; ensured funds were transferred accurately.
- Utilised excellent attention to detail whilst reviewing contracts, ensuring compliance with all regulations.
- Demonstrated strong problem-solving abilities when faced with complex property disputes.
- Investigated potential boundary disputes thoroughly to prevent future issues.
- Provided exceptional customer service during stressful periods of home buying or selling.
- Worked diligently on land registry applications for successful submissions.
- Coordinated effectively with banks and building societies to arrange mortgage advances on behalf of clients.
- Kept updated records meticulously, guaranteeing easy retrieval during audits or follow-ups.
- Drafted and proofread legal documents for accuracy.
- Interpreted deeds and wills accurately for correct execution of conveyance processes.
- Negotiated terms and conditions of contracts for optimal client outcomes.
- Assisted clients in understanding of the conveyancing process, foster an sense of trust and confidence.
- Completed tasks efficiently under tight deadlines, maintaining high quality standards throughout each transaction.
- Resolved any arising issues between parties swiftly for uninterrupted process flow.
- Liaised effectively with solicitors and estate agents to expedite transactions.
- Established open lines of communication with all parties involved in transactions, promoting smooth workflows.
- Maintained relationships with current customers and estate agents to encourage new revenue opportunities.
- Provided administrative support to other property lawyers to increase department efficiency.
- Addressed and answered client questions around financial and legal property concerns swiftly to provide excellent customer service.
- Researched matters of law relevant to transactions, keeping up-to-date with law changes.
- Handled caseload of residential conveyancing work under direction of experienced solicitors.
- Gathered property information by liaising with estate agents, solicitors and local authorities.
- Distributed client bills and sought prompt payment.
- Led communications between clients and mortgage lenders to progress property purchases.
- Monitored litigation developments to give current legal advice.
- Managed high volume client caseloads through planning and organisation.
- Drew up and filed legal contracts ahead of casework commencement.
- Assisted with opening, progression and closure of residential conveyancing files.
- Delivered excellent service to clients and agents, keeping informed at every stage of case.
- Explained complex technical documentation in clear and simple terms to increase client understanding and satisfaction.
- Managed tight deadlines while maintaining compliance with all relevant regulations.
- Reviewed legal documents for accuracy and compliance.
- Handled case documentation safely and securely for optimised client confidentiality.
- Drafted accurate legal documentation from comprehensive research.
- Reviewed and updated pricing models to maintain competitiveness in marketplace.
- Boosted customer engagement by organising networking events.
- Drafted proposals for prospective clients detailing benefits of partnering with our company.
- Facilitated cross-functional collaboration to optimise business operations.
- Reading ledgers to draft completion statements.
- Producing Bills for clients.
Kitchen Supervisor
Namco Operations Ltd
Ipswich, Suffolk
1997.12 - 2014.03
- Achieved high standards of cleanliness and organisation in kitchen operations. Enhanced efficiency in food preparation and service through effective team collaboration. Improved overall kitchen hygiene and safety standards by implementing rigorous cleaning protocols.
- Utilise culinary techniques and attention to detail in food preparation to deliver superior dining experiences for customers.
- Utilise effective communication skills and problem-solving techniques to deliver exceptional customer service that encourages repeat business.
- Organised workshops focusing on skill enhancement and team-building exercises to promote professional development and cohesion among staff members.
- Monitor food handling procedures and conduct regular audits to maintain high hygiene standards and protect consumer wellbeing.
- Prepare diverse menus and coordinate service for large parties, ensuring welcoming atmosphere that accommodates both adults and children.
- Implemented advanced software solutions within computer system to facilitate efficient bowling operations and enrich customer interactions.
- Engage with customers to understand their needs, ensuring friendly environment and building rapport through effective communication.
- Achieved high levels of accuracy in food order management, resulting in improved efficiency. Delivered meals in compliance with health and safety standards, enhancing customer satisfaction. Streamlined kitchen operations through effective coordination of staff, leading to superior service quality.
- Achieved optimal inventory turnover through effective stock management processes. Reduced waste significantly by ensuring efficient stock rotation practices. Maximised efficiency by directing teams to adopt comprehensive stock control measures.
- Ensured optimal inventory levels through precise stock administration. Minimised discrepancies via implementation of efficient stock management strategies. Streamlined stock replenishment processes through effective supplier coordination.
- Applied comprehensive cash handling techniques to manage financial transactions accurately and maintain security protocols.
- Maintained optimal inventory levels in vending machines by efficiently restocking snacks and beverages.
- Elevated customer satisfaction by proficiently managing incoming calls. Enhanced brand awareness through strategic advertising coordination. Increased sales performance by effectively promoting products to customers.
- Manage logistics for party and special event bookings, utilising organisational skills to craft tailored experiences for clients and their guests.
- Enhanced user interaction and retention through effective oversight of content strategy and website improvements. Achieved timely updates and maintenance of website by managing cross-functional collaboration. Maximised website performance and user satisfaction through strategic guidance of team initiatives.
- Utilised appropriate cleaning agents and techniques to maintain cleanliness of surfaces, cooking items, and equipment in accordance with health and safety requirements.
- Evaluate dietary restrictions and allergens to create customised meal options that ensure safe and enjoyable dining experiences.
- Utilised communication skills to assist customers with inquiries and resolve issues promptly.
- Employed industrial-sized cooking appliances to create diverse meal offerings in high-volume kitchen operations.
- Executed preparation of uniform dishes while utilising culinary techniques and quality ingredients to maintain consistency and flavour.
- Facilitated communication with service teams, pinpointing specific needs related to special orders for improved operational efficiency.
- Utilised advanced cooking equipment and adjusted settings to steam roast and grill food, ensuring quality and consistency.
- Utilise various garnishing methods and plating styles to showcase culinary creations effectively.
- Engaged various industrial kitchen machines, including mixers and blenders, to mix and blend ingredients accurately and consistently.
- Develop tailored menus featuring innovative ingredients and bespoke recipes for various events.
- Coordinated inventory checks, equipment readiness, and workspace organisation during daily opening and closing duties to optimise kitchen efficiency before busy periods.
- Maintained stock levels, ensuring no disruption in service.
- Delegated tasks to staff members, enhancing productivity and efficiency.
- Achieved excellent customer satisfaction with quality meal preparation.
- Ordered supplies to maintain optimum inventory level.
- Conducted regular equipment checks for optimal performance and safety measures.
- Enhanced food safety standards by implementing strict hygiene practices.
- Trained new staff members for improved team efficiency.
- Adhered to budget constraints whilst ordering supplies.
- Ensured clean working area at all times for hygienic food preparation.
- Negotiated with suppliers for best prices on high-quality ingredients.
- Oversaw portion control measures, reducing food waste significantly.
- Managed kitchen operations, resulting in smooth workflow.
Waitress
County Hotel
Copdock, Ipswich
1996.04 - 1997.08
- Delivered exceptional silver service to enhance dining experiences and exceed customer expectations.
- Ensured customer satisfaction and operational excellence through proactive service delivery.
- Craft innovative starters and desserts that elevate culinary experiences to enhance overall dining satisfaction.
- Designed interactive courses that enhance student engagement and facilitate improved learning outcomes.
- Completed courses to enhance knowledge and skills for career advancement.
- Assisted teams with planning décor and arrangements for events. Supported venue setups and styling to improve atmosphere. Coordinated with clients to collect design concepts and preferences.
Education
Bachelor of Business Administration - Business Management
Arden University
London06.2030
NVQ Level 3 - Customer Service
City And Guilds
London08.2000
NVQ Level 2 - Catering and Hospitality
University College Suffolk
Ipswich06.1997
GCSEs - 11 GCSE's – Grades A-C
Northgate High School
Ipswich06.1995
Skills
- Organizational abilities
- Strong verbal and written communication
- Positive mindset
- Proactive
- Team leadership
- Telephone etiquette
- Policy and procedure implementation
- Proven customer service
Websites
Interests
- The Royal Institute of Public Health and Hygiene
- Foundation certificate in food hygiene
- Foundation certificate in health and safety in the workplace
- Trained in first aid certificate
- Food hygiene and safety level 2
- Passed Customer service course
- Advanced Modern Apprenticeship in customer service level 3
- Team Leading NVQ level 2
- Anti Money laundering Sra Competency course
References
References are available on request.
Interests
I like going to gym and swimming in my spare time it keeps my fit and feeling good. I also attend Zumba regularly., I am creative and enjoy cooking because it is one of my passions in life. I really enjoy trying new things., I am a very sociable individual; I go to concerts and listen to music. I enjoy meeting new people and spending time with friends and family. I am an avid football fan, I support Liverpool. I also speak fluent Punjabi.
Languages
Punjabi
Advanced
C1
Timeline
New business manager and Conveyancing Executive
Ross Coates Solicitors
2014.04 - 2026.04
Kitchen Supervisor
Namco Operations Ltd
1997.12 - 2014.03
Waitress
County Hotel
1996.04 - 1997.08
Bachelor of Business Administration - Business Management
Arden University
NVQ Level 3 - Customer Service
City And Guilds
NVQ Level 2 - Catering and Hospitality
University College Suffolk
GCSEs - 11 GCSE's – Grades A-C
Northgate High School