Krishan bali
Overview
5
5
years of professional experience
Work History
Complaint Specialist
Eon
09.2024 - Current
- Manage variety of customer inquiries, focusing on complaint resolution for gas and electricity services.
- Managed escalated, complex customer complaints across multiple channels for prompt resolution.
- Collaborated with cross-functional teams to identify root causes and apply improvements.
- Maintained customer satisfaction ratings through empathetic communication and efficient service delivery.
Customer Advisor
British Gas
08.2023 - 01.2024
- Managed daily workload of 30 customer complaint cases for resolution timelines.
- Handle complaints from initial contact through resolution via telephone and email.
- Collaborated with seven-person team to identify recurring issues and craft solutions.
- Maintain positive customer experience while resolving complex and sensitive situations.
Outbound sales
JK Brokers
Leicester
07.2021 - 04.2022
- Managed approximately 150 daily calls to secure investment for transformation project.
- Generated approximately £300000 in project funding contributions for the initiative.
- Progressed to Team Leader role within three months, overseeing team success.
- Awarded employee of the month twice for exceptional service and sales.
- Collaborated with senior leadership to improve productivity and support business goals.
Education
Judgemedow community college
mechanics
Leicester College
LeicesterSkills
- Diagnostics & Fault Finding: Using OBD scanners, multimeters, and reporting technical faults
- Servicing & Maintenance
- Logical Problem Solving
- Customer Service
- Adaptability & Resilience:
- Time Management & Organization
Timeline
Complaint Specialist
Eon
09.2024 - Current
Customer Advisor
British Gas
08.2023 - 01.2024
Outbound sales
JK Brokers
07.2021 - 04.2022
Judgemedow community college
mechanics
Leicester College