Krisela Orellana
Retail Assistant Manager
Dublin
Summary
Determined retail management professional offers strong sales and merchandising skills. Adaptable and familiar with changing customer needs, retail trends and new technologies. Excellent communication and excitement to create enjoyable shopping experience. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Retail Assistant Manager
Dune London
Grafton Street
01.2023 - Current
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Enforced policies and procedures and administered disciplinary action to encourage quality performance of retail staff.
- Implemented strategies focused on increasing store sales and customer satisfaction.
- Audited store operations and records under management direction and resolved discrepancies.
- Successful in managing team of 12 employees in Dune London store.
Retail Sales Supervisor
Dune London
Dundrum
05.2018 - 11.2019
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Trained team members in successful strategies to meet operational and sales targets.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Retail Sales Associate
Dune London
Dundrum
08.2017 - 05.2018
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Waiting Staff Member
TGI Fridays
Dundrum
09.2012 - 08.2017
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Skills
Business administration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Retail Assistant Manager
Dune London
01.2023 - Current
Retail Sales Supervisor
Dune London
05.2018 - 11.2019
Retail Sales Associate
Dune London
08.2017 - 05.2018
Waiting Staff Member
TGI Fridays
09.2012 - 08.2017
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