Krisa kuqali
Summary
I am a 21-year-old motivated and dedicated individual with a qualification in Business and Finance. I am eager to develop my skills, grow professionally, and contribute positively to a team while building a long-term career in customer service. Committed to personal and professional growth, I am enthusiastic, reliable, and passionate about delivering excellent client support and expanding my expertise in the financial sector
Overview
3
3
years of professional experience
Work history
Delivery Assistant
Zara
kingston
01.2025 - 02.2026
- Supported the efficient running of stock operations during night shifts.
- Received, unpacked, and organised deliveries to ensure accurate inventory levels.
- Replenished shop floor with new stock in line with company merchandising standards.
- Maintained a safe and organised stockroom environment, ensuring compliance with health and safety procedures.
- Worked as part of a team to meet strict deadlines and prepare the store for daily opening.
Sale assistant
Zara
kingston
09.2023 - 12.2025
- Delivered excellent customer service by assisting shoppers with product selection, styling advice, and purchases.
- Supported sales floor operations, including till transactions, stock replenishment, and maintaining store presentation.
- Handled customer queries and resolved issues in a professional and friendly manner.
- Collaborated with team members to achieve daily sales targets and ensure smooth store operations.
- Ensured compliance with company policies, health and safety, and merchandising standards.
Team Leader, Sales Operations
Geox
south kensington
10.2022 - 06.2023
- Supervised and motivated a team of sales assistants to achieve daily and monthly sales targets.
- Supported store management in overseeing operations, including staff scheduling, training, and task delegation.
- Delivered high-quality customer service by resolving escalated issues and ensuring a positive shopping experience.
- Analysed sales performance and provided feedback to improve individual and team results.
- Assisted with visual merchandising, stock management, and promotional campaigns to drive revenue growth.
- Maintained a professional and collaborative work environment, ensuring company standards were consistently met.
Education
A-Levels - accounting
Richmond upon Thames College
TwickenhamA-Levels - bussiness , finance
Richmond upon Thames College
TwickenhamSkills
- Customer service
- Team leadership
- Sales performance
- Stock management
- Visual merchandising
- Time management
- Conflict resolution
- Positive attitude
- Time management skills
- Customer service excellence
- Communication
- Punctuality
- Professional attitude
- Active listening
- Patience and composure
Career goals
- Aiming to build a long-term career in customer service or finance
- Interested in developing professional skills in client relations, problem-solving, and organisational efficiency
- Committed to gaining practical experience while learning about financial services and workplace processes
Hobbies and interests
- Volunteering or community involvement, developing teamwork and communication skills
- Reading about personal finance, business, and current affairs to improve financial awareness
- Learning new skills online (e.g., courses in communication, organisation, or IT)
- Participating in activities that require responsibility and attention to detail
Languages
- Albanian / proficient C2
- English / proficient C2
- Greek / advanced C1
Timeline
Delivery Assistant
Zara
01.2025 - 02.2026
Sale assistant
Zara
09.2023 - 12.2025
Team Leader, Sales Operations
Geox
10.2022 - 06.2023
A-Levels - bussiness , finance
Richmond upon Thames College
A-Levels - accounting
Richmond upon Thames College