Kris Wale
Church Crookham
Summary
Professional with a strong focus on adaptability and effective communication, excelling in negotiation and customer relations. Known for maintaining a positive outlook and motivating teams, fostering enthusiasm in all interactions. Bonds well with all areas of the business. Committed to always wanting to development new skills to drive success in customer-focused roles while pursuing opportunities for growth and development.
Overview
18
18
years of professional experience
7
7
years of post-secondary education
Work history
Transaction Manager
Martins Volkswagen
Basingstoke, Hampshire
08.2025 - Current
- Assisted Sales Executives in structuring and stacking deals to enhance profitability control
- Presenting and selling finance and insurance products in line with FCA compliance
- Processing finance proposals and ensuring accuracy of documentation
- Engaged with customers to secure deals and effectively address objections
- Supporting complaint handling to ensure positive customer outcomes
- Monitored WTD/MTD performance, product penetration, and team KPIs to ensure alignment with targets
- Maintaining strong relationships with lenders and ensuring smooth deal progression
Camberley/ Farnborough Audi Accredited Sales Exe/ Sport Expert/ Motability accredited
Lookers
08.2016 - 02.2026
- Target to sell 4 cars per week with minimum 1 product per deal
- Applied positive customer service approach to increase satisfaction levels, Citnow to every customer (search my name on Google, Farnborough Audi)
- Motivating the team with maintaining showroom standards, pricing cars on forecourt, gaps are filled.
Business Manager
Lookers
01.2020 - 07.2020
- Main role was supporting the team with stacking deals, second facing customers, negotiating, complaint handling and ensuring a great customer journey with a 5 star outcome
- I focused on the sales team who under preforming to help them improve on the closing/offer/ citnow ratio.
- Motivating team to help showroom and forecourt to a high standard.
- Keeping SE update where they are tracking WTD/MTD, product %
- This role was made redundant back in July 2020 after lockdown.
Volkswagen Group Specialist Sales Executive
Volkswagen
06.2011 - 08.2016
- In the motor industry selling Volkswagen which I was doing for 8 years now
- Started off as an apprentice at Walton On Thames and moved to a bigger, busier dealership in Guildford as a request by both the brand manager and sales manager
- Going through the sales process, I am very good at building trust and relaxing my customers
- At present if my transaction managers need assistance I will be asked to process deals, finance quotes and finance applications whilst being FCA compliant
- Organising paper work for customers and to dealership standards.
2nd Chef
Wellington Arms
Sandhurst
06.2008 - 06.2011
Education
Volkswagen Group Specialist -
Volkswagen Accredited
Motability Specialist - undefined
Motability Operations Motability Operations
Farnborough College -
10.2010 - 05.2011
Maths - undefined
Farnborough College
10.2010 - 05.2011
IT - undefined
Bracknell & Wokingham College
10.2005 - 05.2006
First Diploma in Sport Merritt - undefined
Bracknell & Wokingham College
09.2005 - 05.2006
GCSE's x 8 - undefined
Sandhurst School
09.2000 - 05.2005
Skills
- Adaptability with customers
- Negotiation
- Communication to customer & sales team
- Positive outlook on everything
- Motivating/ Enthusiasm
Custom
I am a keen motorcyclist and enjoy playing/watching darts and football.
Timeline
Transaction Manager
Martins Volkswagen
08.2025 - Current
Business Manager
Lookers
01.2020 - 07.2020
Camberley/ Farnborough Audi Accredited Sales Exe/ Sport Expert/ Motability accredited
Lookers
08.2016 - 02.2026
Volkswagen Group Specialist Sales Executive
Volkswagen
06.2011 - 08.2016
Farnborough College -
10.2010 - 05.2011
Maths - undefined
Farnborough College
10.2010 - 05.2011
2nd Chef
Wellington Arms
06.2008 - 06.2011
IT - undefined
Bracknell & Wokingham College
10.2005 - 05.2006
First Diploma in Sport Merritt - undefined
Bracknell & Wokingham College
09.2005 - 05.2006
GCSE's x 8 - undefined
Sandhurst School
09.2000 - 05.2005
Motability Specialist - undefined
Motability Operations Motability Operations
Volkswagen Group Specialist -
Volkswagen Accredited