Kris Dimitrov
Leeds,United Kingdom
Summary
Proactive and results-driven Account Manager and Business Development Lead with a proven ability to drive growth through cold outreach and strategic client relationship management. Experienced in sourcing and converting B2B leads, managing over 1,500 business accounts, and developing tailored service solutions to meet individual client needs. Adept at building pipelines, optimizing outreach strategies, and improving client retention through exceptional service. Strong background in team coordination, logistics, and operations, with a hands-on approach and a commitment to delivering results under pressure. Seeking to bring a growth mindset and client-focused strategy to a dynamic new role.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work history
Account Manager & Business Development Lead
Revive IT Computer Recycling
Leeds, West Yorkshire
01.2025 - Current
- Solely responsible for identifying, researching and contacting potential clients through cold emails.
- Built and maintained a prospecting pipeline, sourcing leads through online research and company databases.
- Developed and refined outreach strategies to optimize engagement and conversion rates.
- Managed client accounts post-sale, ensuring high satisfaction and long-term retention.
- Established and maintained a portfolio featuring over 200 B2B clients, boosting client retention rate by 32% in 5 months.
- Managed a diverse portfolio of over 1500 business accounts, handling all stages from enquiries to ongoing support.
- Resolved 95% of customer queries within 24 hours, leading to a 15% boost in customer satisfaction scores based on internal feedback surveys.
- Delivered tailored IT recycling and data destruction solutions to meet individual business needs.
- Maintained accurate records of client interactions using CRM software to support strategic decision making.
- Worked closely with the operations and collections team to ensure timely and secure collection of IT equipment, as well as issue of data destruction certificates.
On-Site Operations Manager
Amazon
Leeds, West Yorkshire
07.2024 - 01.2025
- Managed over 40 drivers, 7 days a week, making sure all routes load, go out on time, and are completed and without any issues.
- Followed strict safety regulations during loading time and make sure drivers follow safety regulations while on road and delivering.
- Provide drivers with support throughout the day, and reported to Amazon when necessary.
- Recruited and trained new drivers.
Delivery Driver
Amazon
Leeds, West Yorkshire
04.2023 - 07.2024
- Delivered parcels to over 250 customers a day, providing exceptional customer service.
- Engaged clients to create rapport and established long-term customer relationships through prompt and courteous service.
- Handled merchandise carefully to provide safe delivery.
- Completed daily pre-departure inspection checklist before every shift.
- Notified management of vehicle safety concerns and issues.
- Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
- Operated motor vehicle safely and in line with UK highway code.
- Loaded vehicle, properly securing items to prevent load shifting and damage during transportation.
- Verified each delivery against shipping instructions before delivering to customers
- Inspected goods while loading and unloading and immediately notified direct supervisor of any quality related situations.
Assistant Store Manager
BILLA
Plovdiv, Bulgaria
06.2016 - 08.2018
- Greeted customers enthusiastically, engaging in conversation to ensure friendly, professional customer care.
- Provided outstanding customer care, effectively enhancing store reputation and regard.
- Maintained neat and clean shop floor, checkout areas and storage areas.
- Scanned items with precision and speed, reducing customer wait times.
- Helped with grocery packing, working efficiently to minimise delays for queueing customers.
- Trained new team members in cash register operation, stock procedures and customer service.
- Monitored shop floor for suspicious customer behaviour and signs of theft, following company procedures to prevent shoplifting.
Education
Master of Arts - Game Design
Sheffield Hallam University
Sheffield 09.2021 - 10.2022
Bachelor of Arts - Game Design
Sheffield Hallam University
Sheffield 09.2018 - 06.2021
FEG Antoine de Saint - Exupéry
Plovdiv, Bulgaria 2012 - 2017
Skills
- Leadership
- Time management
- Problem solving
- Adaptability
- Professional Written & Verbal Communication
- MS Office
- CRM Systems
- Secure Handling of Sensitive Data (GDPR Compliant)
- Relationship building
- Key account handling
REFERENCES
Alexander Chubb - Revive IT Computer Recycling
Account Manager
Alexchubb12345@gmail.com
Ryan Lake - Revive IT Computer Recycling
Business Administration Manager
ryanlake0291@gmail.com
Timeline
Account Manager & Business Development Lead
Revive IT Computer Recycling
01.2025 - Current
On-Site Operations Manager
Amazon
07.2024 - 01.2025
Delivery Driver
Amazon
04.2023 - 07.2024
Master of Arts - Game Design
Sheffield Hallam University
09.2021 - 10.2022
Bachelor of Arts - Game Design
Sheffield Hallam University
09.2018 - 06.2021
Assistant Store Manager
BILLA
06.2016 - 08.2018
FEG Antoine de Saint - Exupéry
2012 - 2017
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