KRATI KAMAL SAHAY
Wokingham
Summary
Transformation Manager with expertise in strategic planning and project management, leading AI transformation initiatives across multiple international markets. Delivers substantial savings and improves service profitability through effective cost allocation and workforce planning. Focused on aligning business and technology teams, managing portfolios, and driving operational efficiency. Aims to leverage strategic insight in leading large-scale transformation projects that support organisational objectives.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Transformation Manager - Strategic Planning & Projects
Vodafone Limite
London
04.2025 - Current
- Established Vodafone Business's AI Acceleration Framework across 10 international markets, consolidating 200+ AI opportunities into a governed transformation portfolio, creating structured prioritisation, investment governance and delivery pathways to support a €100m FY30 productivity ambition.
- Designed and implemented service-based cost allocation and commercialisation models across €500m Group Services portfolio, enhancing transparency of cost ownership and service profitability to enable informed investment decisions and accountability.
- Led strategic sourcing and workforce transformation review of €47.1m external professional services spend, identifying €17m addressable opportunities and defining roadmap for 81 FTE transitions to support projected €7.2m annualised savings.
Learning Technology & Operations Manager
Vodafone Limited
London
07.2023 - 03.2025
- Conducted a major simplification and refresh of Vodafone's Learning Experience Platform across 18 OpCos, resulting in a 10X increase in user engagement post-launch. SAP Successfactors, Talenteam Blend)
- Led a data quality improvement project, streamlining data flow and accuracy across multiple tools, systems, and vendors, resulting in a $10M revenue increase through effective invoicing
- Identified and led business improvement initiatives across finance, commercial and budgeting, vendor management, VOIS service line management, data & insights, achieving 10% YoY savings through an efficient go-to-market engine
- Enhanced stakeholder alignment on project goals by engaging 30 global, cross-functional stakeholders from leadership teams
Transformation Manager
Reliance Industries Limited
Pune
07.2022 - 04.2023
- Managed product roadmap, achieving MVP delivery in 6 months through agile methodologies, accelerating market readiness
- Led product transformation by overseeing the development of a usercentric HR platform that aligned with user needs and benchmarking with other products, significantly enhancing its market competitiveness
- Delivered the mobile first strategy design to improve accessibility for 400K frontline staff, thereby boosting engagement and operational efficiency
- Established data integrations across talent, marketplace, acquisition, and HR operations to enhance information flow
Senior Manager, Digital Transformation
Vodafone Intelligent Solutions
Pune
10.2020 - 04.2022
- Supported digital transformation project at Tata Communications by designing customer portal for seamless access to services and support, improving user experience
- Mapped RFP responses, selected best-fit vendor, achieved ROI projections over 3 years within financial targets
- Designed Phase 1 features, delivered 80% high-impact capabilities, ensured regional compliance for global launch
Transformation Manager & Business Analyst, Corporate Strategy
Tata Communications
Delhi
07.2010 - 10.2020
- Supported Tata Communications' digital transformation project, designing a customer portal for seamless access to services and support. Defined customer journeys and MVP requirements in collaboration with Product and PMO teams.
- Architected PAN India Synergy Project with Tata Teleservices, optimising governance for top 300 strategic accounts and annual operating plans, ensuring alignment with national sales strategy for 20 sales leads.
- Led B2B Sales Excellence initiatives as part of Tata Communications' growth strategy, achieving a 10-point increase in NPS and improving delivery timelines by 10%. Exceeded targets in churn reduction, order booking, and revenue.
- Led Innovator's Club to foster employee innovation through structured sessions and events, including guest lectures, brainstorming, and social engagement.
- Received MD appreciation for leading initiatives that improved customer service.
Solution Integrator
Ericsson India Pvt Ltd
Gurgaon
07.2006 - 07.2010
- Managed service delivery and installation of mediation and billing systems for telecom clients including Airtel, Vodafone, Idea Cellular, and BSNL, ensuring successful implementations and a strong technical foundation in product deployment and integration.
Education
PGDBM -
Institute of Management and Technology
Ghaziabad, India12-2010
B-Tech -
MJP Rohilkhand University
India06-2002
Skills
- Transformation management
- AI management
- Project Management
- Cost transparency
- Workforce optimisation
- Portfolio governance
- Risk management
- Strategic thinking
Websites, Portfolios, Profiles
http://www.linkedin.com/kratikamalsahay
Certification
- Certifications:
- Lean Six Sigma Black Belt (2017)
- SAFe PO/PM (2019)
- APMG Change Management Foundation and Practitioner (2024)
- MSP (Managing Successful Programs) Foundation & Practitioner, 5th Edition [CB] (2024)
- McKinsey Leadership Essentials Program
- McKinsey Leadership Management Accelerator Program
Accomplishments
- AI Acceleration Framework (€100m ambition)
- €500m Portfolio Financial Transformation
- €47.1m Insourcing Programme
Areas of Expertise
Enterprise Transformation | Transformation Strategy | Programme Leadership | Portfolio Management | Programme Governance | Operating Model Change | AI Transformation | Technology Transformation | Business Change | Organisational Change | Executive Stakeholder Management | Business Case Development | Financial Management | Cost Optimisation | Benefits Realisation | Risk and Dependency Management | Strategic Sourcing | Vendor Management | Cross-Functional Leadership
Timeline
Transformation Manager - Strategic Planning & Projects
Vodafone Limite
04.2025 - Current
Learning Technology & Operations Manager
Vodafone Limited
07.2023 - 03.2025
Transformation Manager
Reliance Industries Limited
07.2022 - 04.2023
Senior Manager, Digital Transformation
Vodafone Intelligent Solutions
10.2020 - 04.2022
Transformation Manager & Business Analyst, Corporate Strategy
Tata Communications
07.2010 - 10.2020
Solution Integrator
Ericsson India Pvt Ltd
07.2006 - 07.2010
PGDBM -
Institute of Management and Technology
B-Tech -
MJP Rohilkhand University