Summary
Overview
Work history
Education
Skills
Certification
Affiliations
Timeline
Generic

Kranthi Kumar Tummalapalli

Coventry,west midlands

Summary

A committed and approachable customer service representative with excellent communication and problem-solving abilities. knowledgeable about responding to consumer enquiries, finding effective solutions, and upholding goodwill. adept in efficiently managing time, working in busy environments, and providing empathetic, solution-focused service to ensure client satisfaction.

Overview

4
4
years of professional experience
1
1
Certification

Work history

Data Analyst

MOURITECH
HYDERABAD, India
09.2022 - 08.2024
  • Acquired, filtered, and analysed big datasets in order to spot patterns and aid in commercial decision-making.
  • Created reports and dashboards with visualisations of data and insights using Excel, SQL, and Power BI.
  • In order to guarantee data accuracy and boost productivity through actionable insight, I worked with cross-functional teams.
  • Developed predictive models to forecast future business trends accurately.

Network Maintenance Assistance

BSNL
VISAKHAPATNAM, India
08.2021 - 08.2022
  • Assisted with base transceiver stations (BTS) and optical fibre network maintenance and troubleshooting.
  • Supported prompt fixes and assisted in the diagnosis of technical issues.
  • Carried out regular inspections to guarantee reliable network uptime and performance.

Community Manager

V SuperBikers
Visakhapatnam, India
06.2020 - 06.2021
  • Organised bike events and group rides to keep members interested.
  • Monitored social media to expand the community and advertise events.
  • Planned for cooperation with partners and sponsors.
  • Produced material to increase engagement and made sure everyone was safe.

Education

Master of Arts - Automotive Journalism

Coventry University
Coventry
09.2024 -

B.Tech - Electronics And Communication Engineering

Gayatri Vidya Parishad
Visakhapatnam
05.2017 - 05.2021

Skills

  • Customer Focus
  • Problem Solving & Conflict Resolution
  • Effective Communication
  • Time Management & Multitasking
  • Team Collaboration

Certification

  • Effective Communication Certification, Udemy
  • Healthcare Management Certification, Indian School of Business
  • CEFR Level B2 in English Proficiency

Affiliations

  • committed to travel and superbiking, with a journalistic eye for documenting cultures and experiences.
  • Meaningful conversations with meantors
  • Driven to capture dynamic vehicle photos that emphasise emotion, performance, and design in automotive photography.

Timeline

Master of Arts - Automotive Journalism

Coventry University
09.2024 -

Data Analyst

MOURITECH
09.2022 - 08.2024

Network Maintenance Assistance

BSNL
08.2021 - 08.2022

Community Manager

V SuperBikers
06.2020 - 06.2021

B.Tech - Electronics And Communication Engineering

Gayatri Vidya Parishad
05.2017 - 05.2021

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Kranthi Kumar Tummalapalli