Summary
Work history
Education
Skills
Timeline
pwb
Kowana Brown-Farrar

Kowana Brown-Farrar

Aubrey,United States of America

Summary

Kowana Brown-Farrar, as a motivated individual I offer excellent communication and relationship-building skills to opportunities in mental health support work. Talented in coaching and mentoring to aid positive outcomes. Flexible and adaptable for responsive practical and emotional assistance. Compassionate Mental Health Support Worker committed to promoting positive emotional health and wellbeing. Responds proactively to pressure for reliable, flexible support, adapting to individual requirements. Plans and prioritises well for organised approaches to busy workloads.

Work history

Director of Case Management

Family Community Case Management
Bedford , USA
05 2021 - Current
  • Conducted regular performance reviews to ensure continuous employee development.
  • Upgraded case management software for increased productivity and ease of use.
  • Advocated for client needs during meetings with healthcare providers.
  • Developed robust reporting systems, improving data accuracy and accessibility.
  • Streamlined communication channels to enhance information flow between departments.
  • Fostered positive relationships with clients through excellent customer service skills.
  • Assisted junior case managers with challenging assignments, fostering professional growth.
  • Collaborated with multidisciplinary teams for comprehensive patient care planning.
  • Managed complex cases, achieving successful resolution.
  • Facilitated training sessions to enhance staff knowledge and skills.
  • Oversaw daily operations of the case management department, ensuring smooth workflow.
  • Led recruitment drives for top talent acquisition in the team.
  • Ensured compliance with regulatory standards, resulting in a flawless audit record.
  • Implemented preventative measures against burnout, promoting staff wellbeing and job satisfaction.
  • Increased efficiency by implementing new case management procedures.
  • Coordinated numerous community outreach programmes, strengthening public relations.

Director of Life Coaching Department

Family Community Case Management
Bedford , USA
05 2021 - Current
  • Recruited and developed high-performing teams, with focus on talent retention.
  • Directed team to deliver high-quality customer service.
  • Fostered a positive work environment, increased employee morale.
  • Built key stakeholder relationships to facilitate business growth.
  • Established solid partnerships for enhanced market presence.
  • Facilitated professional development programs, enhancing leadership capabilities within organisation.
  • Evaluated market trends and competitor activities, informing strategic decision-making.
  • Initiated business development activities, expanded client base.
  • Developed financial strategies to maximise budget allocations and ROI.
  • Championed customer-centric approach, enhancing overall service delivery and satisfaction.

Mental Health Peer Support Specialist

Family Community Case Management
Bedford , USA
05 2021 - Current
  • Assisted clients in developing effective strategies for managing daily life stressors, contributing to enhanced wellbeing.
  • Organised group therapy sessions, fostering a supportive community environment.
  • Observed strict confidentiality protocols whilst dealing with sensitive client information.
  • Managed caseloads effectively, ensuring all clients received timely attention and care.
  • Offered crisis intervention during emergency situations, ensuring immediate care and support were provided.
  • Provided counselling services for the better management of anxiety and depression symptoms.
  • Participated in regular case reviews, ensuring updated treatment strategies were implemented.
  • Established a calm atmosphere for patient engagement by employing compassionate communication techniques.
  • Advocated on behalf of patients' rights, promoting equal access to necessary resources and services.
  • Implemented cognitive behavioural therapy sessions for improved patient outcomes.
  • Delivered psychoeducation to families, enhancing their understanding of mental health conditions.
  • Coordinated with psychiatrists and psychologists to refine individual treatment plans.
  • Collaborated with multidisciplinary teams to enhance the overall mental health support services.

Mental Health Support Worker

Family Community Case Management
Bedford , USA
05 2021 - Current
  • Supported individuals to improve their wellbeing with weekly goal-setting sessions.
  • Helped clients make informed decisions and follow individual treatment plans.
  • Encouraged positive lifestyle changes for sustainable mental health improvements.
  • Developed personalised care plans, resulting in unique patient support.
  • Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
  • Managed stressful situations calmly under pressure, maintaining a therapeutic atmosphere.
  • Maintained high levels of patient morale, providing guidance and encouragement through physical and emotional support.
  • Participated in ongoing training courses, ensuring up-to-date knowledge of mental health practices.
  • Promoted safe environment by adhering to risk assessment guidelines.

Independent Mental Health Advocate

Family Community Case Management
Bedford , USA
05 2021 - Current
  • Ensured service users' voices were heard during meetings with healthcare providers.
  • Demonstrated excellent communication skills whilst dealing with sensitive situations.
  • Prepared comprehensive reports on advocacy work to improve future strategies.
  • Collaborated closely with social services teams to ensure patient wellbeing.
  • Facilitated training programmes for staff regarding mental health law and policy changes.
  • Assisted patients in making informed decisions about their healthcare choices.
  • Managed high-volume caseload with consistently positive client outcomes.
  • Maintained confidentiality at all times, respecting service user privacy requirements.
  • Provided guidance to service users, ensuring their rights were respected.
  • Reduced stigma and drove awareness of mental health issues, speaking at community events to educate public.
  • Promoted understanding of mental health issues by conducting awareness sessions.
  • Worked effectively under pressure whilst maintaining high standards of care provision.
  • Helped connect clients to legal representation, liaising with attorneys to seek out pro-bono services.
  • Supported clients through complex legal processes, alleviating potential stressors.
  • Advocated for mental health patients, influencing positive change in treatment plans.

Life Coach

Family Community Case Management
Bedford , USA
06 2021 - Current
  • Implemented stress management techniques, improving overall quality of life.
  • Encouraged work-life balance via mindfulness practices and time management techniques.
  • Utilised cognitive behavioural approaches for improved mental health outcomes.
  • Enhanced client's goal achievement with tailored action plans.
  • Championed self-love and body positivity through compassionate dialogue and affirmation exercises.
  • Used therapeutic listening skills to foster an environment of trust and respect.
  • Fostered healthier life choices by creating holistic wellness programmes.
  • Facilitated group workshops to encourage shared learning experiences.
  • Guided recovery from adverse events, promoting emotional healing and acceptance.
  • Advanced personal development with bespoke coaching methodologies.
  • Designed resilience-building exercises, enhancing personal strength under pressure.
  • Conducted motivational seminars to inspire personal growth.
  • Delivered breakthrough results for clients through powerful questioning techniques.
  • Provided emotional support, fostering a positive mindset.
  • Cultivated stronger relationships through effective communication training.
  • Improved client self-awareness by conducting insightful coaching sessions.

Relationship Advisor

Family Community Case Management
Bedford , USA
01 2022 - Current
  • Enhanced customer satisfaction with effective communication strategies.
  • Assisted colleagues in managing personal issues, leading to increased job satisfaction and productivity.
  • Developed relationship strategies that resulted in improved staff morale and cooperation .
  • Achieved harmony in the workplace by mediating disputes effectively.
  • Advocated for open dialogue, fostering mutual respect within teams.
  • Delivered training sessions on relationship management for improved team performance.
  • Mitigated tension between colleagues, ensuring a conducive working environment.
  • Established rapport with clients, enhancing overall customer service experience.
  • Guided individuals towards healthier relationships with personalised counsel and support.
  • Improved client relationships by providing thoughtful advice and solutions to their problems.
  • Promoted healthy communication, resulting in better understanding between parties.
  • Encouraged constructive feedback, promoting personal growth and development among colleagues.
  • Navigated complex interpersonal situations, promoting peace and unity in the office setting.
  • Formulated plans to improve interpersonal dynamics amongst team members.
  • Implemented programmes encouraging empathy and understanding amongst diverse teams.
  • Built trust with clients by offering empathetic advice on personal issues.
  • Fostered positive work environment through proactive conflict resolution techniques.
  • Performed crisis interventions during emergency cases for protection and safety measures.
  • Liaised with patients, families and doctors to align treatment goals and recovery.
  • Oversaw discharged plans to manage completion of treatment.
  • Initiated cognitive behavioural therapy for anxiety and depression.
  • Performed in-depth assessments to determine client issues and potential treatment plans.

Relationship Coach

Center for Thriving Relationships
Bloomington, USA
06 2022 - Current
  • Coached singles on dating etiquette, saw an increase in confidence levels during social interactions.
  • Achieved improvement in clients' relationship satisfaction with personalised coaching strategies.
  • Mediated difficult conversations between couples to foster mutual understanding and respect.
  • Encouraged healthier relationship dynamics with tailored advice and guidance.
  • Walked couples through difficult phases of their relationships resulting in strengthened bonds over time.
  • Developed customised relationship strategies for improved communication between couples.
  • Fostered client self-awareness by conducting insightful coaching sessions.
  • Provided skill-building techniques for enhanced emotional intelligence.
  • Enhanced understanding of partner expectations through detailed analysis and open discussion.
  • Utilised positive psychology principles in coaching sessions, inspired optimism in approaching romantic challenges amongst clients.
  • Facilitated healing, improved interpersonal relationships through empathetic counselling.
  • Implemented conflict resolution methods, achieved harmonious partnerships amongst many clients.
  • Assisted clients in identifying personal goals to enhance their relationships.
  • Cultivated healthy boundaries within relationships by advising on respect and compromise techniques.
  • Guided individuals towards self-improvement for successful romantic endeavours.
  • Promoted healthier coping mechanisms for relational stressors and conflicts.
  • Motivated individuals to make necessary changes, observed enhanced relationship satisfaction as a result.
  • Conducted workshops to promote understanding of effective communication techniques.
  • Coordinated group therapy sessions, fostered communal support and learning.
  • Empowered clients to take charge of their love lives, witnessed significant personal growth across clientele base.
  • Prepared reports for legal action and provided evidence in court.

Health and Wellness Coach

Family Community Case Management
Bedford , USA
03 2023 - Current
  • Promoted healthier lifestyle choices by providing educational materials and resources.
  • Identified potential health risks through thorough assessment of clients' lifestyle habits.
  • Collaborated closely with other healthcare professionals on holistic treatment plans.
  • Supported clients in setting realistic and achievable fitness goals.
  • Motivated clients consistently towards achieving their wellness targets.
  • Encouraged consistent practice of relaxation techniques for better sleep quality.
  • Maintained confidentiality and respect whilst handling sensitive information about clients.
  • Enhanced clients' self-awareness with one-on-one coaching sessions.
  • Facilitated workshops on mindfulness, improving overall mental wellbeing.
  • Regularly updated knowledge in the field of wellness through continuous professional development courses.
  • Established safe and supportive environment for open discussions about personal challenges.
  • Sustained high client satisfaction with regular progress updates.
  • Developed wellness programmes tailored to individual client needs.
  • Evaluated programme effectiveness, making adjustments as necessary for improved results.
  • Led group classes for stress management techniques.

Severe Mental health Coach for clergy

Family Community Case Management
Bedford , USA
06 2024 - Current
  • Counselled clients through difficult times using approved and compassionate strategies.
  • Led workshops under professional supervision.
  • Adapted support where possible to increase service accessibility.
  • Monitored client progress and adapted support programmes to meet changing needs.
  • Helped service users to gain ability to function independently in society.
  • Established and maintained working relationships with clients based on trust and non-judgement.
  • Assisted service users to obtain and access community resources.
  • Highlighted additional support provisions to maximise clients' growth opportunities.
  • Reported on clients' progress to evaluate service impact.
  • Utilised cognitive behavioural approaches for improved mental health outcomes.
  • Advanced personal development with bespoke coaching methodologies.
  • Facilitated group workshops to encourage shared learning experiences.
  • Provided emotional support, fostering a positive mindset.
  • Improved client self-awareness by conducting insightful coaching sessions.
  • Designed resilience-building exercises, enhancing personal strength under pressure.
  • Championed self-love and body positivity through compassionate dialogue and affirmation exercises.
  • Guided recovery from adverse events, promoting emotional healing and acceptance.
  • Developed personalised life strategies for enhanced wellbeing and balance.
  • Helped individuals navigate career transitions smoothly using targeted skill assessments.
  • Empowered clients with decision-making skills leading to confident life choices.
  • Cultivated stronger relationships through effective communication training.
  • Fostered healthier life choices by creating holistic wellness programmes.
  • Conducted motivational seminars to inspire personal growth.
  • Used therapeutic listening skills to foster an environment of trust and respect.

Motivational Speaker

Connecting Hearts Coaching
DFW, USA
02 2024 - Current
  • Improved audience engagement by delivering passionate and informative speeches.
  • Developed engaging presentations to boost team productivity.
  • Inspired individuals with uplifting messages of resilience and determination.
  • Collaborated with event organisers for seamless execution of speaking engagements.
  • Cultivated relationships with clients before events to understand their specific needs better.
  • Led group discussions post-talks, fostering a sense of community amongst attendees.
  • Instilled confidence in attendees through interactive Q and A sessions post-lectures.
  • Nurtured positive attitudes within organisations by sharing personal growth experiences.
  • Adapted speech content to suit diverse audience demographics, ensuring broad appeal.
  • Researched latest trends in motivation science to incorporate into my speeches.
  • Boosted employee motivation through dynamic and energetic speaking engagements.
  • Facilitated workshops for enhanced team building skills.
  • Demonstrated empathy whilst addressing sensitive topics during speeches, creating an inclusive atmosphere.
  • Created a supportive environment to facilitate open discussions and feedback sessions post-speeches.
  • Utilised storytelling techniques, enhancing listener interest and attention.
  • Incorporated multi-media elements into presentations, enriching the overall experience for participants.
  • Captivated audiences with inspiring personal stories and life lessons.
  • Incorporated humour into speeches, making them more relatable and enjoyable for the audience.
  • Captivated listeners to inspire involvement with Women Empowerment abd Domestic Violence organisations and causes.

Curriculum Developer

Connecting Hearts Coaching
DFW, USA
01 2024 - Current
  • Updated course materials regularly to maintain relevance.
  • Analyzed gaps in existing curriculum, implementing effective solutions.
  • Utilised cutting-edge technology tools for effective curriculum delivery.
  • Designed differentiated instruction plans, catering to diverse learner needs.
  • Introduced innovative e-learning modules, enriching the overall learning experience.
  • Conducted frequent reviews of instructional methods for continuous improvement.
  • Spearheaded initiatives for creating learning resources, improving educational standards.
  • Simplified complex topics into understandable concepts, fostering better understanding.
  • Collaborated with subject matter experts to develop accurate content.
  • Implemented pedagogical enhancements to improve course delivery.

Education

High School Diploma -

Henry Grady Spruce
08/1989 - 05/1992

Associates In Science Accounting - Accounting

University of Phoenix
04/2003 - 05/2005

Registered Dental Assistant - Dental

The College of Healthcare Professions
09/2012 - 10/2014

DAANCE Certification For Oral Surgery - Oral Surgery

Oral Surgery/ Sedation Assistant
02/2018 - 04/2018

Certification In Relationship Coaching , Life Coac - Certification In Life, Relationship, Behavior, Health &Wellness, Severe Mental Health Coaching

Earhart Institute , FCCM, Light University
03/2021 - 01/2022

Skills

My Expertise as a Curriculum Developer in Coaching & Support Modalities

As an experienced Curriculum Developer, I specialize in designing, developing, and implementing comprehensive educational programs for coaches and support specialists across diverse and impactful fields

My deep subject matter expertise, combined with a strong foundation in instructional design and adult learning principles, enables me to create highly effective, engaging, and ethically grounded curricula

My Core Specializations in Curriculum Development Include:

Life Coaching:

Curriculum Focus: Foundations of coaching, goal setting and achievement methodologies, motivation and accountability strategies, client discovery, application of positive psychology principles, and ethical practice

Development Approach: Designing modules that foster self-discovery, strategic planning, and empowering clients to achieve personal and professional aspirations

Relationship Coaching:

* Curriculum Focus: Advanced relationship dynamics, communication patterns, conflict resolution techniques, emotional intelligence in relationships, building intimacy, and navigating common relational challenges

Development Approach: Crafting practical frameworks and exercises for both individual and couples coaching, emphasizing effective communication, boundary setting, and trust-building

* Behavior Coaching:

* Curriculum Focus: Applied behavioral science principles, habit formation and breaking, behavioral assessment techniques, evidence-based behavior change strategies, and self-management skills

Development Approach: Creating action-oriented curricula that equip coaches to identify, understand, and effectively modify specific behaviors, leading to positive, lasting habits

* Health & Wellness Coaching:

* Curriculum Focus: Health behavior change models, foundational knowledge in nutrition and fitness, stress management techniques, chronic disease prevention, and holistic well-being approaches

Development Approach: Designing content that empowers coaches to guide clients towards sustainable lifestyle changes and improved overall health outcomes

Community Health Worker (CHW) Training:

Curriculum Focus: Community engagement strategies, understanding social determinants of health, effective resource linkage, cultural competence, advocacy skills within health systems, and patient navigation

Development Approach: Developing practical, community-focused training modules that prepare CHWs to serve as vital bridges between individuals and healthcare resources

* Mental Health Peer Support (MHPS) Training:

Curriculum Focus: The power of lived experience in recovery, core recovery principles, active listening and empathy, effective story-sharing, boundary setting, crisis planning support, and resource navigation specific to mental health systems

Development Approach: Designing curricula that build upon the unique perspective of peer specialists, fostering hope, self-advocacy, and mutual support

Severe Mental Health Coaching (including for Clergy):

* Curriculum Focus: In-depth understanding of severe mental illnesses (symptoms, challenges, recovery pathways), clear delineation of coaching scope versus clinical treatment, communication and crisis de-escalation techniques, medication adherence support (informational), life skill development, resource navigation, and specific considerations for integrating spiritual support (especially for clergy)

* Development Approach: Developing sensitive, ethical, and highly specialized curricula that equip coaches (and clergy) to provide informed support, promote recovery-oriented goals, and facilitate appropriate linkages to clinical care, always maintaining strict professional boundaries

My Approach to Curriculum Development:

Evidence-Based & Practical: Integrating current research, best practices, and real-world application into all training materials

* Learner-Centric Design: Employing adult learning principles (andragogy) to create engaging, interactive, and relevant learning experiences

Comprehensive & Structured: Developing clear learning objectives, logical content flow, diverse learning activities (case studies, role-plays, exercises), and robust assessment strategies

Ethically Grounded: Weaving in strong ethical guidelines, scope of practice definitions, and appropriate referral protocols across all programs

Technology Integration: Leveraging Learning Management Systems (LMS), multimedia tools, and online platforms to deliver flexible and accessible training

Continuous Improvement: Committed to iterative development, incorporating feedback from pilot programs and practitioners to refine and enhance curricula

I am dedicated to building high-quality educational content that empowers individuals to become effective and ethical practitioners in the critical fields of coaching and mental health support

Timeline

Director of Case Management

Family Community Case Management
05 2021 - Current

Director of Life Coaching Department

Family Community Case Management
05 2021 - Current

Mental Health Peer Support Specialist

Family Community Case Management
05 2021 - Current

Mental Health Support Worker

Family Community Case Management
05 2021 - Current

Independent Mental Health Advocate

Family Community Case Management
05 2021 - Current

Life Coach

Family Community Case Management
06 2021 - Current

Relationship Advisor

Family Community Case Management
01 2022 - Current

Relationship Coach

Center for Thriving Relationships
06 2022 - Current

Health and Wellness Coach

Family Community Case Management
03 2023 - Current

Severe Mental health Coach for clergy

Family Community Case Management
06 2024 - Current

Motivational Speaker

Connecting Hearts Coaching
02 2024 - Current

Curriculum Developer

Connecting Hearts Coaching
01 2024 - Current

High School Diploma -

Henry Grady Spruce
08/1989 - 05/1992

Associates In Science Accounting - Accounting

University of Phoenix
04/2003 - 05/2005

Registered Dental Assistant - Dental

The College of Healthcare Professions
09/2012 - 10/2014

DAANCE Certification For Oral Surgery - Oral Surgery

Oral Surgery/ Sedation Assistant
02/2018 - 04/2018

Certification In Relationship Coaching , Life Coac - Certification In Life, Relationship, Behavior, Health &Wellness, Severe Mental Health Coaching

Earhart Institute , FCCM, Light University
03/2021 - 01/2022

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Kowana Brown-Farrar