Koushik Avula
Newcastle,England
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work history
Web developer intern
360 Degree cloud technologies
Hyderabad, India
09.2023 - 02.2024
- Developed and maintained responsive web pages using HTML, CSS, JavaScript, and modern frameworks
- Assisted in building user-facing features with React / Vue / Angular
- Used Git/GitHub for version control and participated in code reviews
- Debugged and optimized web applications for performance, accessibility, and cross-browser compatibility
Technical support engineer
Foundever
Hyderabad, India
07.2022 - 06.2023
- Provided Tier 1–3 technical support for hardware, software, and network-related issues across Windows, macOS, and Linux environments
- Diagnosed and resolved system, application, and connectivity issues using ticketing systems (ServiceNow, Jira, Zendesk) while meeting SLA targets
- Troubleshot APIs, logs, and database queries to identify root causes and reduce recurring incidents
- Collaborated with engineering, product, and QA teams to escalate bugs and deliver long-term fixes
- Supported cloud-based infrastructure and SaaS platforms (AWS/Azure/GCP)
Education
Masters of Science - Computer Science with Advanced Practice
Teesside University
Middlesbrough 05.2024 - 01.2026
Bachelor of Science - Electronics and communication engineering
Mahaveer Engineering College
Hyderabad, India 06.2018 - 06.2022
Timeline
Masters of Science - Computer Science with Advanced Practice
Teesside University
05.2024 - 01.2026
Web developer intern
360 Degree cloud technologies
09.2023 - 02.2024
Technical support engineer
Foundever
07.2022 - 06.2023
Bachelor of Science - Electronics and communication engineering
Mahaveer Engineering College
06.2018 - 06.2022