Koundinya Pudota
Summary
Proactive IT Support & Operations Specialist with hands-on experience in Microsoft 365 administration, Azure AD, and Endpoint Management (Intune). Proven track record of providing L1/L2 support, managing user onboarding/offboarding, and maintaining IT asset compliance. Combining a Master’s in Cybersecurity with technical support expertise to deliver secure, efficient, and SLA-focused operational solutions for remote and on-site teams.
Overview
2
2
years of professional experience
4045
4045
years of post-secondary education
1
1
Certification
Work history
IT Support Technician
APPLIED BUSINESS ACADEMY
London
06.2023 - 07.2025
- IT Operations & Support: Serve as primary point of contact for student and staff IT incidents, troubleshooting hardware, software, and SaaS application issues via remote and on-site support.
- Identity & Access Management (IAM): Execute end-to-end onboarding and offboarding processes, including account provisioning in Azure AD, access setup, and device assignment.
- Microsoft 365 Administration: Manage user identities and troubleshoot permissions within Microsoft 365 ecosystem and associated SaaS platforms.
- Asset Management: Maintain a centralized IT asset registry (systems, applications, software licenses) to ensure accurate tracking and policy compliance.
- Endpoint Management: Utilize Microsoft Intune for mobile device management (MDM) and application deployment, ensuring all endpoints are secure and updated.
- Security & Compliance: Assist in implementing security measures to safeguard company systems, ensuring compliance with GDPR and Cyber Essentials standards, and working towards ISO270001
- Collaboration: Collaborate with wider IT team to address risk factors and drive continuous service enhancement and collaborate in development of VLE(Virtual Learning Environment) for use of students and staff
Education
Master of Science - Cybersecurity
De Montfort University
LeicesterB. Tech - Computer science and engineering (Honors)
Lovely Professional University
Phagwara, IndiaSkills
- IT Administration: Microsoft 365, Azure Active Directory (Entra ID), User & Identity Management, Microsoft Intune (MDM/MAM)
- Support & Operations: SaaS Troubleshooting, IT Asset Management, Remote Support Tools, Onboarding/Offboarding Workflows, Ticket Management
- Operating Systems: Windows 10/11, Linux
- Networking & Security: Basic Network Diagnostics, Vulnerability Analysis, Risk Management, Digital Forensics, Splunk
- Tools: FTK Suite, Sleuth Kit, Nmap, Metasploit, Burp-Suite
- Microsoft 365 : Intune, OneDrive, Microsoft Sentinel, SharePoint, Power Automate, Power Apps,
Certification
- National Cyber Security Center Certified
- CompTIA Security+ (in progress)
- AZ-500 (in progress)
REFERENCES
Available upon request.
PROJECTS
Manual: digital forensics and incidence response, De Montfort University, April 2022 - September 2022,
- Conducted a literature review of the latest digital forensics and incident response techniques and tools to identify cyber risk management best practices,
- Simulated a case of data theft and corporate espionage to assess the effectiveness of different digital forensics and incident response techniques in identifying and mitigating cyber threats,
- Analyzed the metrics generated during the case simulation, such as the time taken to identify the breach and the cost of the breach, to evaluate the impact of cyber threats on an organization,
- Developed a website using ReactJS, HTML/CSS, and JavaScript to provide an accessible platform for users to learn about digital forensics and incident response using the project as an example,
- Created tutorials and resources on the website to help users apply the techniques and tools discussed in the project to real-life scenarios, thus helping organizations better manage cyber risks and threats,
Meditech: Electronic Health Record System, Lovely Professional University, January 2021 - June 2021,
- Led a team of 4 members in successfully completing a research project on the design and implementation of the Meditech Electronic Health Record System,
- Developed the system using PHP, HTML5/CSS, JavaScript, and SQL, creating a unique ID system for patients and dashboards for both healthcare professionals and patients.,
- Conducted academic research on the project and published a paper titled "Electronic Health Records Online" to contribute to the academic community, This project achieved its goal for academic purposes
Timeline
IT Support Technician
APPLIED BUSINESS ACADEMY
06.2023 - 07.2025
Master of Science - Cybersecurity
De Montfort University
B. Tech - Computer science and engineering (Honors)
Lovely Professional University