KOPIL TALUKDAR
Newcastle upon Tyne,Upon Tyne Wair
Summary
A skilled professional with expertise in workplace mediation and a strong understanding of ERP systems, known for delivering customer service excellence. Adept at providing constructive criticism and delegating effectively to enhance team performance. Committed to leveraging these skills to drive organisational success and foster a collaborative work environment.
Overview
13
13
years of professional experience
Work history
Supervisor
Clarity Housekeeping company, Crown Plaza
Newcastle upon Tyne, Newcastle upon Tyne
01.2022 - Current
- Supervised daily operations of cleaning staff to ensure high standards of cleanliness were maintained.
- Coordinated schedules and assignments for team members to optimise workflow and efficiency.
- Trained new employees on proper cleaning techniques and safety protocols to enhance team performance.
- Conducted regular inspections of guest rooms and public areas to uphold quality assurance standards.
- Resolved guest complaints promptly and professionally to ensure satisfaction and maintain reputation.
- Implemented best practices for inventory management of cleaning supplies to reduce waste and costs.
- Organised staff meetings to communicate updates, address concerns, and foster teamwork.
Trainee lawyer
SBV Law Immigration Lawyers
Newcastle upon Tyne, Newcastle upon Tyne
06.2024 - 12.2025
- Assisted in drafting legal documents and contracts ensuring compliance with relevant regulations.
- Conducted legal research on various issues and presented findings to senior lawyers for review.
- Participated in client meetings to gather information and understand their legal needs effectively.
- Reviewed case files and evidence to support senior lawyers in preparing for court proceedings.
- Collaborated with colleagues to refine processes related to case management and documentation.
- Organised case files and legal documentation to maintain efficient workflow within the office.
Restaurant manager
Spice Indian Restaurant
Thatcham, West Berkshire
03.2022 - 01.2023
- Oversaw daily operations to ensure high standards of service and guest satisfaction.
- Managed inventory control processes to minimise waste and optimise stock levels.
- Developed and implemented training programmes for new staff to enhance team performance.
- Coordinated staff schedules to ensure adequate coverage during peak service periods.
- Resolved customer complaints effectively to maintain positive dining experiences.
- Collaborated with kitchen staff to ensure timely and accurate food preparation and delivery.
- Monitored financial performance and implemented cost-saving measures to improve profitability.
Restaurant waiter
Spice Indian Restaurant
Thatcham, West Berkshire
11.2021 - 03.2022
- Provided exceptional customer service by anticipating needs and resolving issues promptly.
- Maintained cleanliness and organisation of dining area to ensure a pleasant experience for guests.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Assisted in training new team members on service protocols and menu knowledge.
- Utilised point-of-sale systems to accurately process orders and handle payments efficiently.
- Demonstrated extensive knowledge of menu items to enhance guest dining experience.
- Coordinated with fellow waitstaff to manage guest seating and service flow effectively.
- Engaged with customers to gather feedback and improve service quality consistently.
Apprentice Lawyer
Judge Court Sylhet
Sylhet District Bar Association, Bangladesh, Sylhet Taltola Rd, Sylhet 3100
11.2017 - 08.2021
- Assisted in drafting legal documents and correspondence for various cases.
- Conducted legal research to support case preparation and strategy development.
- Collaborated with senior lawyers to review case files and develop arguments.
- Attended court hearings to observe proceedings and gain practical insights.
- Organised evidence and maintained case files for efficient retrieval and analysis.
- Reviewed legal statutes and regulations to ensure compliance and informed decision-making.
- Provided support in mediation sessions, facilitating communication between parties.
Hotel receptionist
Hotel Gulshan, Sylhet
17 Taltola Rd, Sylhet 3100 Bangladesh, Sylhet
06.2018 - 09.2020
- Managed front desk operations whilst providing exceptional customer service to guests.
- Coordinated check-in and check-out processes ensuring efficient guest flow at reception.
- Handled guest inquiries and resolved issues promptly to enhance overall satisfaction.
- Maintained accurate records of room bookings and guest information using reservation systems.
- Assisted in training new reception staff on procedures and customer service standards.
- Ensured cleanliness and organisation of reception area contributing to welcoming environment.
- Collaborated with housekeeping and maintenance teams to address guest needs efficiently.
Sales representative
MetLife Insurance Company
Mirboxtula , Sylhet Bangladesh, Sylhet 3100
07.2014 - 10.2018
- Established strong relationships with clients to understand their insurance needs and provide tailored solutions.
- Conducted comprehensive presentations to educate potential customers about various insurance products and services.
- Collaborated with cross-functional teams to streamline sales processes and improve customer experience.
- Analyzed market trends and competitor strategies to identify new business opportunities and enhance sales performance.
- Mentored junior sales staff by sharing expertise in effective sales techniques and customer engagement strategies.
- Developed and implemented sales strategies that aligned with company objectives and enhanced market penetration.
Dealership sales manager
Fresh Food Limited Company
Shamimabad Bagbari Rd , Sylhet Sadar, Bngladesh, Sylhet 3100
02.2013 - 12.2015
- Led team in achieving sales targets through effective training and mentoring of staff.
- Developed and implemented strategic marketing initiatives to enhance product visibility and customer engagement.
- Analysed market trends and competitor activities to identify new business opportunities for dealership growth.
- Oversaw daily operations ensuring compliance with company policies and exceptional customer service standards.
- Coordinated inventory management processes to maintain optimal stock levels and minimise waste.
- Fostered relationships with key stakeholders to strengthen brand loyalty and drive repeat business.
- Implemented training programmes to enhance product knowledge and sales techniques among team members.
Education
Master of Laws (LL.M) - Law
Sylhet International University
Shamimabad Rd, Bagbari Sylhet, 3100 Bangladesh 09.2017 - 09.2028
Honours Degree of Bachelor of Laws - Law
Sylhet International University
Shamimabad Rd, Bagbari Sylhet, 3100 Bangladesh 05.2013 - 10.2027
Diploma of Short Course Journalism - Journalism Course
Metropolitan University
Bateshwar, Sylhet- 3103, Bangladesh. 09.2020 - 12.2020
Certificate of Higher Education - Business Studies
(1080) The Royal M.C. Academy, Bangladesh.
Board Of Intermediate And Secondary, Sylhet. , /2011 - /2013
Secondary School Certificate Examination, 2011 - Humanities
Nabinchandra High School, Bhimkhali, Bangladesh.
Boadr Of Intermediate And Secondary, Sylhet. /2008 - /2011
Bachelor of Business Administration - Business Management
( UKMC ) University of Wolverhampton
North Shields, Newcastle, United Kingdom. 01.2025 -
Skills
- Workplace mediation
- Knowledge of erp systems
- Customer services excellence
- Constructive criticism
- Delegating effectively
- Computer Skills
- Microsoft ( Word, Excel, PowerPoint, Email and Internet Browsing)
- Extra Curriculum ( Debating, Journalism, Social working
- Member of Sylhet Law Students Association
- Creative Learning Training Center , Jibon Bima Corporation
- Covit- 19 Awareness & Prevention Training
Timeline
Bachelor of Business Administration - Business Management
( UKMC ) University of Wolverhampton
01.2025 -
Trainee lawyer
SBV Law Immigration Lawyers
06.2024 - 12.2025
Restaurant manager
Spice Indian Restaurant
03.2022 - 01.2023
Supervisor
Clarity Housekeeping company, Crown Plaza
01.2022 - Current
Restaurant waiter
Spice Indian Restaurant
11.2021 - 03.2022
Diploma of Short Course Journalism - Journalism Course
Metropolitan University
09.2020 - 12.2020
Hotel receptionist
Hotel Gulshan, Sylhet
06.2018 - 09.2020
Apprentice Lawyer
Judge Court Sylhet
11.2017 - 08.2021
Master of Laws (LL.M) - Law
Sylhet International University
09.2017 - 09.2028
Sales representative
MetLife Insurance Company
07.2014 - 10.2018
Honours Degree of Bachelor of Laws - Law
Sylhet International University
05.2013 - 10.2027
Dealership sales manager
Fresh Food Limited Company
02.2013 - 12.2015
Certificate of Higher Education - Business Studies
(1080) The Royal M.C. Academy, Bangladesh.
/2011 - /2013
Secondary School Certificate Examination, 2011 - Humanities
Nabinchandra High School, Bhimkhali, Bangladesh.
/2008 - /2011