Konrad Kruk
London
Summary
Talented professional skilled at establishing and strengthening customer relationships. Organised individual committed to delivering comprehensive advice, and support to clients in current market. Performs thorough research and analysis to aid decision-making. Enthusiastic negotiator eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn and grow to expand my career horizons.
Overview
9
9
years of professional experience
Work History
Associate Lettings Negotiator
Foxtons
01.2018 - 12.2022
- Constantly met profitability goals, negotiating between landlord and potential tenants to find mutually beneficial agreement.
- Facilitated sales performance analysis by producing detailed, accurate sales reports.
- Formulated complex tenancy agreements, liaising with third parties to prevent legal compliance issues.
- Ensured smooth day-to-day operations by resolving 60+ phone and email enquiries each day.
- Qualified new applicants, conducting in-depth reviews to determine financial circumstances.
- Arranged 20+ viewings each week.
- Maximised sales potential by building rapport with potential tenants through enquiries and inspections.
- Answered phone calls and emails from potential and existing customers.
- Generated lists of properties compatible with applicants' needs and financial resources.
- Showed residential properties and explained features, value and benefits of available homes.
- Advertised properties to general public via networking, brochures, adverts and multiple listing services to maximize exposure.
- Negotiated contracts and coordinate with renters and landlords.
- Assisted clients with corporate relocation services.
- Managed and rented out rental properties.
- Maintained awareness of current market trends through thorough conversation face to face, over phone or email.
- Assisted in letting properties worth over £340k over year.
- Managed property enquiries from prospective tenants through contacting them via email or through phone call and organising physical viewings at residential properties.
- Constantly met profitability goals, negotiating between landlord and potential tenants to find mutually beneficial agreement.
- Professionally represented landlords in complex negotiation with prospective tenants.
Front of House Manager
Wagamama
12.2014 - 12.2017
- Communicated with staff regarding guest requirements, wait times and availability to maintain smooth operations.
- Provided consistently outstanding levels of customer service, from the minute patrons enter the restaurant, to the moment they leave.
- Expertly managed teams of up to 15 employees.
- Performed closing procedures, reconciling cash and credit card settlements accurately and efficiently.
- Marketed the restaurant through networking with local businesses and offering free samples to grow reputation and popularity.
- Solved customer queries and problems effectively and efficiently, maintaining excellent satisfaction ratings and high Google Reviews.
- Maintained slick front-of house processes in a high-volume establishment through exceptional organisation and staff management.
- Coordinated employees to build efficient, hardworking teams for each shift.
- Greeted guests within seconds to maintain first-class standards.
- Controlled expenses, advising on efficient use of resources to minimise unnecessary costs.
- Supervised and evaluated employee performance, providing construction feedback and identifying staff talent.
- Identified service gaps, developing plans to strengthen or expand offerings.
Retail Sales Assistant
Zara
11.2014 - 12.2014
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Maintained knowledge of current promotions, refund guidelines and payment policies, providing reliable customer advice.
- Addressed customer enquiries and concerns, facilitating decision-making and minimising hesitation.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
- Explained information about quality, value and style of products to influence customer buying decisions.
- Operated cash registers with accuracy and processed cash and card transactions.
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
Warehouse Assistant
Toner-Bart LTD
09.2013 - 11.2014
- Processed orders using handheld scanners with speed and precision.
- Cleaned and maintained warehouse equipment, ensuring proper working order to maximise operational efficiency.
- Fulfilled high-volume orders in fast-paced picking and packing environments, continually exceeding warehouse targets.
- Facilitated smooth warehouse operations, employing excellent organisation and planning skills to optimise workspace use.
- Ensured picking documentation was completed correctly, maintaining accurate records.
- Planned and optimised stock handling by forecasting storage and resourcing needs.
- Provided dependable support with day-to-day warehouse activities, consistently meeting quality and productivity standards.
- Kept warehouse areas spotlessly clean and tidy, reducing risk and aiding smooth stock transportation.
- Checked incoming goods against delivery documentation, reporting missing or damaged items for prompt resolution.
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
Education
Diploma in High School - Tourism
Zespol Szkol im. Marie Curie-Sklodowskiej
Wyszkow05.2013
Skills
- Honest and ethical
- Self-motivated
- Negotiations expert
- Visionary leadership
- Sales presentations
- Value estimating
- Excellent communication
Languages
Polish
Native language
English
Advanced
C1
Timeline
Associate Lettings Negotiator
Foxtons
01.2018 - 12.2022
Front of House Manager
Wagamama
12.2014 - 12.2017
Retail Sales Assistant
Zara
11.2014 - 12.2014
Warehouse Assistant
Toner-Bart LTD
09.2013 - 11.2014
Diploma in High School - Tourism
Zespol Szkol im. Marie Curie-Sklodowskiej
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