Komlakshi Paul
Luton,United Kingdom
Summary
Eligible to work part-time in the UK
Customer-focused Management postgraduate student at the University of Bedfordshire with strong experience in banking operations, customer service, and sales support. Proven ability to handle customer queries, meet targets, maintain accurate records, and deliver high-quality service in fast-paced environments. Seeking a part-time customer service or banking role in the UK alongside studies.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Branch Banking Relationship Officer
Axis Bank
Jalandhar / punjab , Idia
12.2024 - 08.2025
- Provided front line customer service and daily banking
- Assisted customer with cash deposit and withdrawals and account opening
- Promoted banking products to meet Branch Targets
- Maintain customer records and confidential
Sales Executive in Credit Cards Department
HDFC bank
Jalandhar / punjab , India
09.2022 - 10.2024
- Promoted credit card products to potential customers through direct marketing strategies and cold calling.
- Achieved sales targets consistently by employing effective selling techniques and maintaining high levels of product knowledge.
- Attended marketing and sales meetings to motivate staff, identify challenges and align targeted goals.
- Developed and implemented sales strategies to maximise credit card sign-ups within specified targets.
- Managed customer queries and complaints with professionalism, ensuring swift and satisfactory resolutions.
- Utilised CRM software to track sales leads, monitor customer interactions, and personalise follow-up communications.
Assistant
TCS MAKEUP STUDIO
Jalandhar / punjab , India
10.2020 - 08.2022
- Completed work to agreed standards and specifications.
- Learnt practical skills and techniques by shadowing senior staff to understand organisation's operations, policies and procedures.
- Greeted visitors and appropriately directed to designated areas.
- Maintained filing systems, both electronic and paper-based, ensuring quick retrieval of documents.
- Maintained organised and updated file systems for easy staff use.
Education
Certificate of Higher Education - Management
University of bedfordshire
Luton , United Kingdom 01.2026 - Current
Bachelor of Business Administration - Management
Guru Nanak dev University
Jalandhar/punjab , India 08.2019 - 08.2022
Skills
- Customer Service and client supporting
- Banking and financial product knowledge
- Sales and Cross selling
- Problem solving
- Teamwork
- Data accuracy
- Communication and active listening
Timeline
Certificate of Higher Education - Management
University of bedfordshire
01.2026 - Current
Branch Banking Relationship Officer
Axis Bank
12.2024 - 08.2025
Sales Executive in Credit Cards Department
HDFC bank
09.2022 - 10.2024
Assistant
TCS MAKEUP STUDIO
10.2020 - 08.2022
Bachelor of Business Administration - Management
Guru Nanak dev University
08.2019 - 08.2022