Komal Shahid
Summary
Experienced Restaurant Manager with strong leadership skills and a focus on delivering excellent customer service. Skilled in managing daily operations, supervising and training staff, and maintaining high standards during busy service. Confident in shift planning, stock control, and handling customer complaints professionally. Committed to health and safety compliance and improving sales through quality service and team performance.
Overview
4
4
years of professional experience
2023
2023
years of post-secondary education
1
1
Certification
Work history
Restaurant Manager
Pepe's Piri Piri
03.2022 - 12.2025
- Led daily restaurant operations to deliver consistent service standards and high customer satisfaction.
- Supervised, coached and trained staff to improve performance, teamwork, and guest experience.
- Prepared rotas and managed shift coverage to meet business needs during peak and off-peak hours.
- Monitored service quality on the floor, resolving customer complaints quickly and professionally.
- Managed stock control, ordering and supplier coordination to maintain availability and reduce waste.
- Handled cash management, till reconciliation and end-of-day reports with accuracy and accountability.
- Ensured full compliance with food hygiene, health and safety, and company procedures at all times.
- Supported sales performance through upselling, promotions, and maintaining a positive customer-focused environment
Education
Masters - Advance Computer Science
Strathclyde University
Glasgow, United KingdomBachelor - Software Engineering
COMSATS University
Islamabad, PakistanSkills
- Team leadership and staff training
- Shift planning and rota scheduling
- Customer service and complaint resolution
- Stock control and inventory management
- Health & safety and food hygiene compliance
Certification
- Level 2 Food Safety & Hygiene (Catering)
- Level 3 Food Safety & Hygiene (Supervising)
LANGUAGE SKILLS
Mother tongue(s): Urdu | Punjabi
Other language(s): English
Personal Specification
- Calm under pressure during busy service.
- Strong customer focus and communication.
- Organised with attention to detail.
- Proactive, flexible, and team-focused.
Timeline
Restaurant Manager
Pepe's Piri Piri
03.2022 - 12.2025
Bachelor - Software Engineering
COMSATS University
Masters - Advance Computer Science
Strathclyde University