Komal Komal
Kingswinford,West Midlands
Summary
To secure a challenging position in a reputable organization to expand my learnings, knowledge and skills. A highly organised and hard-working individual looking for a responsible position to gain practical experience. Skilled in adhering to company standards for quality while ensuring individualised customer service.
Overview
10
10
years of professional experience
Work History
Crew member
McDonald’s
Stourbridge, West Midlands
05.2024 - 01.2026
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Delivered rapid and precise service to fulfill customer needs and achieve service goals.
- Provided friendly and accurate service to enhance customer satisfaction.
- Took orders at counter and drive-through with clear communication and professionalism.
- Resolved customer issues promptly using quick decision-making to resolve issues.
- Greeted customers warmly and ensured quality standards were consistently met.
- Prepared food and beverages within target timeframes.
- Trained in food safety and hygiene practices.
- Maintained clean and sanitary food preparation areas and equipment.
Security officer
G4S security Services
Birmingham, West Midlands
03.2024 - 12.2025
- Checked ID cards at entrance security checkpoint and documented details in security log to ensure access control.
- Patrolled facilities to deter crime and manage unruly behaviour, enhancing overall safety.
- Observed central alarm systems for fire, intrusion and safety alarm activation, promptly responding to emergencies.
- Reported suspicious activities and persons to law enforcement for appropriate incident management.
- Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
- Signed in and issued passes to visitors and contractors.
- Warned offenders about rule infractions and evicted violators from premises to maintain a secure environment.
Sales Assistant & Sandwich Artist
SUBWAY
Birmingham, United Kingdom
02.2021 - 05.2024
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Prevented cross-contamination by sanitizing utensils and surfaces.
- Oversaw daily operations, ensuring efficient workflow and optimal staff performance.
- Processed various payment types at point of sale.
- Boosted store revenue by promoting POS offers with every sale, driving impulse and add-on purchases.
- Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
- Oversaw daily operations to achieve high productivity levels.
- Received and processed stock using inventory management system.
- Listened to customer needs and preferences, providing tailored advice to enhance sales opportunities.
- Collaborated with sales managers to meet target quotas.
Filing Clerk
Tushar Mittal & Associates
Ferozepur, INDIA
07.2018 - 05.2020
- Managed day-to-day admin, including file organization, spreadsheet development and report writing.
- Photo copied files, scanned records and filed documents by alphabetical order.
- Monitored and procured office supplies, ensuring optimal inventory levels for uninterrupted operations.
- Photocopied files, scanned records and filed documents by alphabetical order.
- Managed incoming phone calls, directing inquiries to appropriate personnel for timely responses., replied to emails and directed calls to appropriate department.
- Welcomed guests upon arrival, providing them with information and directing them as needed., responded to enquiries and provided instructions.
- Managed complaints and escalated major concerns to management.
Customer Service Representative
Tushar Mittal & Associates
Ferozepur, India
07.2016 - 04.2018
- Assisted customers with diverse inquiries, leveraging service expertise to enhance satisfaction.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Resolved customer complaints, delivering effective solutions to ensure positive experiences.
- Managed phone, email, and social media inquiries, maintaining high standards of customer service.
- Processed high-value payments with meticulous accuracy.
Education
International Masters of Business Administration - Business Strategy
University Of Wolverhampton
Wolverhampton , United Kingdom B.COM - Commerce
RSD College
Ferozepur, Punjab, INDIA, India12th -
Arun Jyoti Model School
Ferozepur, Punjab, INDIA, India10th -
Arun Jyoti Model School
Ferozepur, Punjab, INDIA, IndiaSkills
- Food preparation techniques
- POS Systems
- Upselling techniques
- Inventory management
- Retail operating standards
- Customer service
- Complaint resolution
- First Aid and CPR
- Microsoft Word
- Team-oriented
- Team player
- Customer relationship management
Personal Information
Date of Birth: Oct 1995
Languages
Date of Birth: Oct 1995
Timeline
Crew member
McDonald’s
05.2024 - 01.2026
Security officer
G4S security Services
03.2024 - 12.2025
Sales Assistant & Sandwich Artist
SUBWAY
02.2021 - 05.2024
Filing Clerk
Tushar Mittal & Associates
07.2018 - 05.2020
Customer Service Representative
Tushar Mittal & Associates
07.2016 - 04.2018
International Masters of Business Administration - Business Strategy
University Of Wolverhampton
B.COM - Commerce
RSD College
12th -
Arun Jyoti Model School
10th -
Arun Jyoti Model School