Komal Javed
Birmingham
Summary
An individual with experience in Learning and People Development, focused on training guest-facing teams to deliver high service standards and positive guest experiences across all frontline departments.
Overview
3
3
years of professional experience
Work history
Learning & People Development Manager
Pearl Continental Hotel, Bhurban
Murree
2025.04 - 2025.11
- Conducted training needs assessments to identify skill gaps.
- Assisted in designing and managing training programmes for onboarding and development initiatives.
- Supported departmental trainers in conducting regular trainings and prepared reports for hotel and corporate leaders.
Food & Beverages (Kitchen) Intern
Pearl Continental Hotel, Bhurban
Murree
2025.05 - 2025.10
- Assisted in understanding portion control principles for cost-effectiveness without sacrificing quality standards.
- Monitored food safety regulations consistently to minimise risk of cross-contamination or foodborne illnesses.
- Prepared ingredients for head chef, aiding smooth operations during peak hours.
Assistant Manager Learning & People Development
Pearl Continental Hotel, Lahore
Lahore
2024.05 - 2025.03
- Created internal training programmes to enhance employee skills and performance.
- Supported service quality improvements by analysing feedback and adjusting courses accordingly.
- Facilitated a safer workplace through employee security and safety initiatives.
- Developed Return on Training Initiative tool to monitor guest-facing staff performance.
Learning & People Development Executive
Pearl Continental Legacy, Hunza
Hunza
2023.05 - 2024.05
- Led internal audits to uphold compliance with PC brand standards.
- Orchestrated orientation sessions for new joiners to foster a smooth transition into the organisation.
- Designed and implemented targeted training programmes to enhance associate performance and capabilities.
Education
Bachelor of Science - Human Nutrition and Dietetics
University of Agriculture
Faisalabad 2017.08 - 08/2021
A-Levels - Pre- Medical
Aga Khan Higher Secondary School, Sherqillah
Sherqillah 2015.08 - 07/2017
Skills
Communication skills
Problem-solving abilities
Team collaboration
Adaptability and flexibility
Time management
Digital literacy and computer skills
Languages
English
Advanced (C1)
Urdu
Native
Timeline
Food & Beverages (Kitchen) Intern
Pearl Continental Hotel, Bhurban
2025.05 - 2025.10
Learning & People Development Manager
Pearl Continental Hotel, Bhurban
2025.04 - 2025.11
Assistant Manager Learning & People Development
Pearl Continental Hotel, Lahore
2024.05 - 2025.03
Learning & People Development Executive
Pearl Continental Legacy, Hunza
2023.05 - 2024.05
Bachelor of Science - Human Nutrition and Dietetics
University of Agriculture
2017.08 - 08/2021
A-Levels - Pre- Medical
Aga Khan Higher Secondary School, Sherqillah
2015.08 - 07/2017