Kolawole Tiamiyy Abd-rahmane
Norwich,Norfolk
Summary
Compassionate and dynamic Registered Manager with extensive and field experience leading domiciliary care and supported living services for adults with diverse and complex needs. Proven track record of delivering person-centred, outcome-focused support that promotes independence, dignity, reassurance, and quality of life. Skilled in service development, safeguarding, regulatory compliance, and maintaining outstanding CQC standards. Adept at building professionally disciplined and high-performing teams, managing multidisciplinary partnerships, and implementing robust quality assurance frameworks. Recognised for strong leadership, excellent communication, and the ability to drive continuous improvement while fostering a culture of empathy, respect, and safety.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Domiciliary/Supported Living Registered Manager
ERRAND PLUS AND PERSONAL SERVICES LTD
Norwich, Norfolk
08.2024 - 11.2025
- Enabled and ensured safe and outstanding care delivery
- Day-to-day management of care team including ensuring hitch-free and acceptable rostering
- Business development and ensuring corporate governance
- Team development and training
- Maintained and ensured regulatory, legislative, and business compliance, including health and safety standard
- Enhanced staff performance by conducting regular training and refreshers sessions.
- Developed care plans for optimised clients' outcomes.
- Upheld high standard of clients' confidentiality at all times.
- Recruit qualified staff for optimal team performance.
- Streamlined administrative processes, improving overall productivity.
Care Coordinator
ERRAND PLUS AND PERSONAL SERVICES LTD
Norwich, Norfolk
11.2023 - 08.2024
- Managed team of domiciliary carers.
- Scheduled and monitored clients' care.
- Ensuring standards of care are maintained regularly.
- Partnered with HR manager and Service manager in keeping staff training up to date.
- Consulted and engaged with clients, family members, and other stakeholders to discuss health challenges.
- Promoted positive internal communication and supportive working relationships with clients and stakeholders.
- Supported staff to maintain strong communication and professional relationships with clients and family members
- Supported assessment including risk, of potential new clients
- Facilitated regular meetings for team members
- Supported manager/NI to monitor and manage budgets and corporate governance when and where necessary
- Advocated on behalf of clients, protecting their rights and dignity.
- Ensured compliance with health and safety regulations, maintaining safe working environment.
- Conducted risk assessments regularly, minimising potential hazards in work setting.
- Assessed clients' needs to develop individualised care plans.
Team leader
Errand Plus and Personal Services Ltd
Norwich, Norfolk
11.2022 - 11.2023
- Supported on-going care, support, and recovery of clients
- Maintained clients records and prepared risk assessments as required
- Explained and interpreted care and support information to team members
- Helped with medication management and administration
- Provided companionship and emotional support for clients
- Monitored daily operations whilst reducing operational cost significantly.
- Coordinated daily tasks, ensuring smooth workflow within team.
- Fostered high-performing environment to drive productivity and quality.
- Resolved conflicts effectively, promoting harmony within workforce.
- Provided comprehensive onboarding training to reduce learning curve for new hires that joined team.
- Improved customer satisfaction through close collaboration with team.
- Conducted regular performance reviews to identify areas of improvement for each team member.
Care and support worker
Errand Plus and Personal Services Ltd
Norwich, Norfolk
07.2022 - 11.2022
- Developed personalised care plans after assessing individual needs, ensuring optimal care provision.
- Helped maintain clients' records accurately to ensure seamless continuation of care plan.
- Aided in maintaining personal hygiene for better health outcomes in clients.
- Assisted clients to participate in community activities, promoting socialisation and mental health.
- Established trust with clients for improved communication and cooperation during care routines.
- Monitored vital signs regularly, resulting in timely emergency or GP attention when needed.
- Escorted and supported patients on outings or errands outside home, promoting sense of normalcy in daily life.
- Demonstrated respect towards diverse cultural backgrounds whilst delivering tailored assistance based on unique needs.
- Adhered strictly to all safety protocols during work hours-ensured overall wellbeing of all parties involved.
- Offered companionship to clients which significantly reduced feelings of isolation.
- Provided emotional support to clients, easing feelings of stress or loneliness.
- Maintained clean and safe environment by performing housekeeping duties like laundry, bin emptying, and dishwashing.
- Facilitated movement for clients using aids such as wheelchairs or walkers, increasing their independence.
- Ensured medication adherence by administering prescribed medication under guidance of healthcare professionals such as GP/Pharmacy
- Encouraged family members or next of kin's involvement in care plans, creating supportive atmosphere for client.
- Enhanced client comfort by providing personal care services such as bathing, dressing and feeding.
- Monitored physical and emotional wellbeing of individuals and reported changes to team leader or care coordinator.
- Safely lifted, transferred and repositioned service users using hoists and wheelchairs.
- Updated first aid training to protect client welfare.
- Helped service users to gain ability to function independently in their community.
- Monitored client progress and adapted support care/support/programmes to meet changing needs.
- Identified key client needs to develop targeted support programmes.
Business/Client Service Manager
Polaris Bank Nigeria Ltd
Lagos, Nigeria
02.2016 - 04.2022
- Administered customer inquiries promptly, ensuring high levels of customer satisfaction.
- Resolved complaints, resulting in improved client retention rates.
- Conducted regular staff knowledge sharing sessions, improving team skills and knowledge.
- Liaised with internal teams, enhancing overall service provision.
- Implemented new strategies, leading to increased efficiency in client service delivery.
- Oversaw daily operations for efficient service delivery.
- Responded proactively to client feedback for better service provision.
- Streamlined workflow procedures, improving overall efficiency.
- Devised strategic solutions for complex client issues.
- Ensured compliance with company policies for maintenance of professional standards.
- Coordinated team efforts to meet customer needs and expectations.
- Monitored team performance, leading to enhanced productivity.
- Managed client relationships to ensure customer satisfaction and loyalty.
- Compiled and reviewed consumer data on patterns and preferences for marketing information.
- Advised clients on optimum mix of products and distribution channels for greatest success.
- Delivered tailored advice for optimised client experiences.
- Facilitated communication channels between clients and management.
Team Lead Cash Operations
Skye Bank Plc
Lagos, Nigeria
02.2008 - 02.2016
- Led cash management team in providing cash transaction and funds transfer services to customers/clients.
- Coordinated resource allocation to optimise utilisation and minimise waste.
- Oversaw day-to-day operations, ensuring adherence to company standards.
- Identified skill gaps within team and organised relevant training sessions.
- Monitored team performance metrics, identifying areas for improvement.
- Monitored staff performance levels, implementing necessary changes to improve productivity and meet targets.
- Mentored and coached junior staff to produce high-performing, quality team members.
- Promoted company values and vision, ensuring full team adherence and investment.
- Expertly led teams of seventeen staff to successfully achieve productivity KPIs.
Graduate / Research Assistant
Dept. of Hist. & Dip Studies, OOU, Ogun, Nigeria
Ago-Iwoye, Ogun
03.2006 - 02.2008
- Provided support and research assistance to senior lecturers
- Assisted with primary data collection for researches
- Assisted department members with classroom instruction, exams, record keeping, and other administrative task
- Facilitated undergraduate students learning by leading discussion sections and study groups
- Participated in research projects including data collection, analysis, and literature reviews
- Organised relevant research materials, ensuring ease of reference during project execution.
- Conducted extensive literature reviews, contributing to well-informed research projects.
- Ensured timely submission of all assigned tasks – meeting critical project deadlines.
- Collaborated with senior researchers, boosting quality of studies.
- Conducted fieldwork when necessary – gathering primary data crucial to study
Education
NCFE CACHE LEVEL 2 (Cert. Number: 54175964) - UNDERSTANDING MENTAL HEALTH FIRST AID MENTAL HEALTH ADVOCACY IN WORK PLACE
NCFE
Newcastle upon Tyne, United Kingdom 03.2025 - 05.2025
RQF Level 5 (Cert. Number: HSC6843589) - Highfield Level 5 in Diploma in Leadership and Management for Adult Care (RQF)
TutorCare/Highfield Qualifications
United Kingdon 02.2023 - 01.2025
Bachelor of Arts - History and Diplomatic Studies
Olabisi Onabanjo University
Ago-Iwoye, Nigeria 09.2001 - 04.2004
Skills
- Empathy awareness
- Dignity preservation
- Care coordination
- Cultural competence
- Client advocacy
- Care plan develop
- Team Leadership
- Cultural awareness
Certification
- Care Shield-Skill for care [Well-led] Feb 2024
- Care Shield-Skill for care [Lead to Succeed] Feb 2024
- Homecare Association [CQC Proving Compliance Workshop] Oct 2023
- Peninsula [Risk assessment made simple] Sept 2023
- Homecare Association [Quality Assurance and auditing workshop] Jul 2023
- MJ Training [Fluid, Nutrition, and Basic Food Safety] Face-to-face Jul 2023
- MJ Training [Management & Administration of Medication for Domiciliary Care Staff] Face-to-face Jul 202
- Homecare Association [Registered Managers-being well led] Feb 2023
- MJ Training [Moving People Safely] Nov 2022
- Forrest Training [Health and Safety in the Workplace] Jul 2022
- GKI Care Certificate subjects Jul 2022
- IHASCO [Administering Medication-Care Homes]
REFERENCES
References are available on request
HOBBIES
Reading about the history of people and meeting and understanding their cultures.
Timeline
NCFE CACHE LEVEL 2 (Cert. Number: 54175964) - UNDERSTANDING MENTAL HEALTH FIRST AID MENTAL HEALTH ADVOCACY IN WORK PLACE
NCFE
03.2025 - 05.2025
Domiciliary/Supported Living Registered Manager
ERRAND PLUS AND PERSONAL SERVICES LTD
08.2024 - 11.2025
Care Coordinator
ERRAND PLUS AND PERSONAL SERVICES LTD
11.2023 - 08.2024
RQF Level 5 (Cert. Number: HSC6843589) - Highfield Level 5 in Diploma in Leadership and Management for Adult Care (RQF)
TutorCare/Highfield Qualifications
02.2023 - 01.2025
Team leader
Errand Plus and Personal Services Ltd
11.2022 - 11.2023
Care and support worker
Errand Plus and Personal Services Ltd
07.2022 - 11.2022
Business/Client Service Manager
Polaris Bank Nigeria Ltd
02.2016 - 04.2022
Team Lead Cash Operations
Skye Bank Plc
02.2008 - 02.2016
Graduate / Research Assistant
Dept. of Hist. & Dip Studies, OOU, Ogun, Nigeria
03.2006 - 02.2008
Bachelor of Arts - History and Diplomatic Studies
Olabisi Onabanjo University
09.2001 - 04.2004