Vehicle Inspection & Repair: Conducted comprehensive mechanical and electronic inspections of vehicles to diagnose and repair faults, improving overall vehicle performance and customer satisfaction. Reduced repair turnaround time by 20% by streamlining diagnostic procedures.
Preparation for Sale: Oversaw the aesthetic and functional preparation of vehicles for sale, ensuring that all units met both company and regulatory standards for quality. Collaborated with the sales team to ensure that vehicles were fully prepared for timely delivery, maintaining a 98% customer satisfaction rate.
Training & Supervision: Provided technical training and supervision to a team of 5+ junior technicians, ensuring adherence to industry safety standards and best practices. This mentorship program led to a 15% increase in overall technician productivity.
Record-Keeping & Reporting: Maintained detailed service records for all vehicles handled, ensuring full documentation of all repairs, replacements, and inspections. These records improved transparency and contributed to enhanced customer trust.
Cross-Team Collaboration: Worked closely with the sales and customer service teams to ensure seamless coordination between the technical and commercial departments, improving overall business efficiency.
Operations Coordinator
Nissim Hekoya International Nig Ltd
Lagos
01.2019 - 01.2022
Logistics & Supply Chain Optimization: Managed the logistics of traffic light production and distribution, coordinating with suppliers, transportation teams, and clients to ensure the timely delivery of products across various locations. Reduced transportation costs by 10% by optimizing routes and schedules.
Inventory Management: Monitored raw material and product stock levels to prevent disruptions in production, maintaining a 98% stock availability rate. Designed and implemented an inventory tracking system that reduced stock discrepancies by 20%.
Supplier & Client Liaison: Acted as the primary point of contact for suppliers and clients, resolving any discrepancies in product delivery or quality and maintaining strong, collaborative relationships with all stakeholders. Improved supplier contract terms, saving the company 12% annually in material costs.
Process Documentation: Developed and maintained accurate and detailed records of production processes, sales orders, and logistics activities, ensuring compliance with internal standards and external regulatory requirements.
Sales Manager & Operations Assistant
Adebiols Enterprises Nig Ltd
Lagos
01.2016 - 01.2019
Led Sales Operations: Spearheaded a team of 10+ sales representatives to promote and sell a wide range of motor parts to individual consumers and corporate clients, increasing sales by 25% over a two-year period.
Inventory & Demand Management: Implemented efficient inventory management systems to ensure that parts were consistently available to meet fluctuating customer demand, reducing stock shortages by 15%.
Client Relationship Management: Cultivated and sustained long-term relationships with key clients, resulting in a 20% increase in repeat business and improving overall customer satisfaction ratings by 30%.
Order Processing & Delivery Coordination: Managed the end-to-end sales cycle, from order intake to delivery coordination, ensuring that customer orders were processed accurately and delivered on time, contributing to a 95% on-time delivery rate.
Data Tracking & Reporting: Maintained meticulous records of sales transactions, customer interactions, and inventory levels, enabling improved forecasting and business decision-making.
Assistant Director of Facilities & Recreation at Worcester Polytechnic InstituteAssistant Director of Facilities & Recreation at Worcester Polytechnic Institute