Summary
Overview
Work history
Education
Skills
Certification
References
Languages
Affiliations
Timeline
Generic

Kokinthan Wiky

Dunstable,Central Bedfordshire

Summary

Dedicated professional with a strong background in customer service and communication, complemented by exceptional childcare skills. Proven ability to multitask while maintaining excellent time management and organizational capabilities. Proficient in German and Tamil, consistently delivering high-quality results under pressure. Recognized for strong problem-solving abilities, public speaking, and team-building expertise.

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Overview

9
9
years of professional experience
1
1
Certification

Work history

VirtualIEUK 2024 Business operations and Marketing

Bright Network
Remote
2024.07 - 2024.07
  • Executed daily responsibilities with precision and efficiency.
  • Acquired and implemented new skills to enhance task performance.
  • Achieved timely completion of assignments under pressure.
  • Exhibited respect and friendliness, providing assistance whenever needed.
  • Contributed to team success by being respectful and helpful.
  • Maintained cleanliness of work areas and equipment to uphold hygiene standards.

Virtual Consultant

Practera
2024.06 - 2024.07
  • Assisted teams in managing multiple projects concurrently while adhering to deadlines and quality standards.
  • Supported discussions between various parties to facilitate mutually beneficial agreements.
  • Conducted skill development workshops aimed at improving staff morale and productivity.
  • Conducted thorough market research to identify potential growth opportunities.
  • Liaised closely with clients throughout consulting process, ensuring satisfaction at every stage.

IEUK Business Operations & Marketing program

Bright Network
2023.06 - 2023.07
  • Executed daily responsibilities with precision and efficiency.
  • Acquired and utilised new skills to enhance productivity and operational efficiency.
  • Fulfilled tasks successfully within strict deadlines.
  • Exhibited respect and friendliness while assisting colleagues and customers.
  • Contributed to team dynamics through a supportive and helpful attitude.
  • Maintained punctuality and readiness at work each day.
  • Provided courteous and effective customer service, adeptly managing complex situations.

Sales assistant

Tesco
Pinner HA5 5JX, Harrow
2019.11 - 2020.04
  • Assisted in managing busy store operations during peak hours.
  • Supported customers with knowledge of ongoing sales promotions.
  • Provided after-sales service to encourage repeat business.
  • Communicated product information effectively to customers.
  • Built relationships with regular customers for continued patronage.
  • Handled multiple tasks while maintaining high-quality customer care.

Work experience

Bright Start
2018.11 - 2019.07
  • Successfully delivered on tasks within tight deadlines.
  • Supported team by demonstrating respect and willingness to help.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Used Microsoft Word and other software tools to create documents and clear communications.

Work Experience

Tesco
2015.07 - 2015.07
  • Restocked shelves as required.
  • Maintained store appearance to meet standards.
  • Provided customer service to ensure satisfaction.
  • Learned and applied new skills to tasks, enhancing efficiency.
  • Demonstrated respect, friendliness, and willingness to assist.
  • Supported team by showing respect and readiness to help.
  • Delivered customer service by actively listening to concerns and addressing queries.

Education

Bachelor of Business - Management

Arden University
Ealing
09/2021 - 11/2025

Diploma - Childcare

Stanmore College
Stanmore, Harrow
01/2015 - 01/2019

GCSEs -

Hatch End High School
Harrow
2010.01 - 01/2015

Skills

  • Customer service
  • Childcare expertise
  • Communication skills
  • Task management
  • Multilingual proficiency: German and Tamil
  • Time management
  • Problem-solving
  • Team building

Certification

CMI Level 5 Certificate - Management and Leadership - Completed January 2026

IEUK 2024 - Business Operations & Marketing On Demand - Completed July 2024

Arden University - Live Virtual Industry Projects - Completed May 2024

References

References available upon request.

Languages

English
Proficient (C2)
Tamil
Advanced
German
Upper intermediate

Affiliations

  • Team Sports:Active football player; committed to weekly matches and developing collaborative teamwork and strategic thinking.
  • Culinary Arts: Passionate about cooking, with a focus on nutritional planning and exploring diverse cuisines.
  • Community Volunteering: Proactive volunteer; contributed to large-scale events such as my college’s Christmas Fair, assisting with logistics and public engagement.

Timeline

VirtualIEUK 2024 Business operations and Marketing

Bright Network
2024.07 - 2024.07

Virtual Consultant

Practera
2024.06 - 2024.07

IEUK Business Operations & Marketing program

Bright Network
2023.06 - 2023.07

Sales assistant

Tesco
2019.11 - 2020.04

Work experience

Bright Start
2018.11 - 2019.07

Work Experience

Tesco
2015.07 - 2015.07

GCSEs -

Hatch End High School
2010.01 - 01/2015

Bachelor of Business - Management

Arden University
09/2021 - 11/2025

Diploma - Childcare

Stanmore College
01/2015 - 01/2019

Similar Profiles

  • Teddy WalshTeddy Walsh

    DECA Business Club 2024-2025 at NADECA Business Club 2024-2025 at NA

  • Brad MitchellBrad Mitchell

    <ul><li>Manage three separate teams for which their scope includes middle office support for the client relations community including known population remediations, complex reporting as well as a business manager team executing on efficiencies and development opportunities (eleven individuals both domestic and overseas contingent workers). 13 years of Institutional Relationship experience, 7 of those involving people management</li><li>Currently own and assist with facilitating the client relation pieces of various Management Action Plans (MAP) and internal audits within Revenue Credit Account (RCA) and Service Level Agreement (SLA) areas</li><li>In February 2024 released the first Salesforce Intake system at TIAA after five years of development and advocacy. This build has been noted as the blue print for all future case management intake systems within Salesforce at TIAA providing efficiency and ease for the user while reducing risk for the company</li><li>Worked on advancements and efficiencies within the Service Level Agreement process including salesforce automation. Implemented continuous improvement projects which reduced specific quarterly reporting tasks from days to minutes as well as the inception of a single budget code to pull penalties from rather than dozens of different budget codes</li><li>Through partnership with operations, updated the standard operating procedures for Client Service Managers concerning non bulk Lost Earning Calculations in 2021 to be submitted primary through plan focus unless through special exception. This reduced volumes for my team around lost earning calculations by 22% compared to the year prior while providing a more seamless and straight through process for the external clients</li><li>Continue working through obstacles, avoid duplication of efforts between client relations and other support team within different departments while creating synergy towards “working as one”</li><li>Advanced public speaking skills presenting both in person and virtually to groups as small as senior leadership to hundreds of employees on various forums</li></ul> at TIAA<ul><li>Manage three separate teams for which their scope includes middle office support for the client relations community including known population remediations, complex reporting as well as a business manager team executing on efficiencies and development opportunities (eleven individuals both domestic and overseas contingent workers). 13 years of Institutional Relationship experience, 7 of those involving people management</li><li>Currently own and assist with facilitating the client relation pieces of various Management Action Plans (MAP) and internal audits within Revenue Credit Account (RCA) and Service Level Agreement (SLA) areas</li><li>In February 2024 released the first Salesforce Intake system at TIAA after five years of development and advocacy. This build has been noted as the blue print for all future case management intake systems within Salesforce at TIAA providing efficiency and ease for the user while reducing risk for the company</li><li>Worked on advancements and efficiencies within the Service Level Agreement process including salesforce automation. Implemented continuous improvement projects which reduced specific quarterly reporting tasks from days to minutes as well as the inception of a single budget code to pull penalties from rather than dozens of different budget codes</li><li>Through partnership with operations, updated the standard operating procedures for Client Service Managers concerning non bulk Lost Earning Calculations in 2021 to be submitted primary through plan focus unless through special exception. This reduced volumes for my team around lost earning calculations by 22% compared to the year prior while providing a more seamless and straight through process for the external clients</li><li>Continue working through obstacles, avoid duplication of efforts between client relations and other support team within different departments while creating synergy towards “working as one”</li><li>Advanced public speaking skills presenting both in person and virtually to groups as small as senior leadership to hundreds of employees on various forums</li></ul> at TIAA

  • Chandra Shekhar BandiChandra Shekhar Bandi

    Team Manager – Operations (2015-2022), Service Enablement Professional – Operations (2022-2024), Procurement Category Manager (2024-Current) at British TelecomTeam Manager – Operations (2015-2022), Service Enablement Professional – Operations (2022-2024), Procurement Category Manager (2024-Current) at British Telecom

  • Riccardo PersaudRiccardo Persaud

    Line Cook (Lead Line Cook; May 2024 - Sept 2024) at Eataly SherwayLine Cook (Lead Line Cook; May 2024 - Sept 2024) at Eataly Sherway

Create profile
Kokinthan Wiky