Michael K. S. Wong
South Croydon,Surrey
Summary
A highly motivated professional train driver with over 25 years experience of delivering exceptional service in various customer facing roles. Friendly and personable and skilled in developing and maintaining longstanding relationships with clients and peers alike. Experienced in negotiating with vendors and clients alike and comfortable presenting to audiences of all levels. A resourceful and energetic self-starter able to navigate high-stress situations whilst working equally well individually or whilst supporting a team.
Overview
27
27
years of professional experience
Work History
Passenger Train Driver
GTR-Southern Railway
09.2022 - Current
- Ensured passenger safety by adhering to strict train operating procedures.
- Performed pre-service checks in depot to ensure train's safe operation.
- 377 traction knowledge.
- Operated trains during various shifts, including weekends, demonstrating flexibility.
- Absorbed, retained and kept updated on knowledge of rules, regulations and operating notices.
- Provided clear announcements over the PA system, ensuring effective passenger communication.
Trainee Train Driver
Southeastern Railway
05.2022 - 09.2022
- Qualification of rules and regulations for safe railway operations.
Sales Executive
Bristol Street Motors Ford Orpington
07.2020 - 05.2022
- Qualified customers and assisted them in choosing a suitable vehicle whilst advising on features and benefits to the customer.
- Guided customers though the purchase process whilst introducing, and up-selling, finance and insurance related products.
- Consistently delivered 15+ units per month.
- Motability specialist trained, assisting customers on the Motability scheme in finding a suitable vehicle and guiding them through the application process.
Sales Consultant
Doves Volvo Croydon
01.2020 - 07.2020
- Demonstrated products in show room and during test drives explaining benefits of features to customer and encourage purchases.
- Managed sales diary from lead generation to vehicle selection to contract negotiations and deal closing through to delivery of product.
- Appraised part exchange vehicles professionally whilst identifying potential product up-sell opportunities to client.
Store Manager
W. Wing Yip London Ltd
05.2005 - 12.2019
- Supervised and led 3 department managers while overseeing the hiring, training, professional growth and productivity of 60+ employees.
- Managed staff scheduling and payroll to optimise performance.
- Co-managed major expansion of store and proactively identified and solved complex problems that impacted operations management and business direction.
- Negotiated with vendors to ensure projects were delivered on time and under budget.
- Resolved customer issues by managing conflict, investigating, and building rapport.
- Communicated product guidance in an enthusiastic and confident manner to connect with co-workers and assist customers with buying decisions.
- Built loyal customer base by delivering exceptional service and maintaining a professional approach at all times.
Buyer
W. Wing Yip London Ltd
05.2002 - 05.2005
- Negotiated with suppliers to achieve best terms for the business including key factors such as cost, promotions and credit.
- Worked in collaboration with various cross functional teams to implement and drive store promotions and new product launches to optimise sales potential.
- Monitored multiple databases to keep track of all company inventory.
Delivered Sales Supervisor
W. Wing Yip London Ltd
09.1998 - 05.2002
- Initiated contact with new customers on phone and in face to face environment to grow business opportunities.
- Established and maintained client relationships through superb communication and building trust.
- Strengthened profit opportunities by developing key customer relationships and effectively up-selling to the benefit of both client and Company alike.
- Coordinated with management to negotiate and secure contracts with key clients.
- Planned and handled daily sales calls and account management tasks, such as route planning, cash handling and book keeping.
Education
Bachelor of Science - Natural Sciences
Brunel University
LondonA-Levels - Biology, Chemistry, Physics
John Ruskin College
CroydonCertificate of Higher Education - Business Management
Croydon College
CroydonSkills
- Qualified passenger train driver
- 377 traction knowledge
- Customer service and satisfaction
- Strong communication skills
- Report writing skills
- Conflict resolution
- Superb time management
- Flexible schedule
- Extremely organised and great attention to detail
- Negotiations, buying and selling
- Recruiting and employee development
- Payroll, HR and disciplinary procedures
- Team-oriented
- Fluent in spoken Cantonese
- Full UK driving licence (0 points)
Timeline
Passenger Train Driver
GTR-Southern Railway
09.2022 - Current
Trainee Train Driver
Southeastern Railway
05.2022 - 09.2022
Sales Executive
Bristol Street Motors Ford Orpington
07.2020 - 05.2022
Sales Consultant
Doves Volvo Croydon
01.2020 - 07.2020
Store Manager
W. Wing Yip London Ltd
05.2005 - 12.2019
Buyer
W. Wing Yip London Ltd
05.2002 - 05.2005
Delivered Sales Supervisor
W. Wing Yip London Ltd
09.1998 - 05.2002
Bachelor of Science - Natural Sciences
Brunel University
A-Levels - Biology, Chemistry, Physics
John Ruskin College
Certificate of Higher Education - Business Management
Croydon College
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