Summary
Overview
Work History
Education
Skills
Certification
Consultancy
Timeline
Generic

Kojo Bosomafi Wonkyi-Appiah

Technology Professional | Business Leader
Accra

Summary

Dedicated professional with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

15
15
years of professional experience
4
4
years of post-secondary education
3
3
Certifications

Work History

Manager , Enterprise Solutions

MTN Ghana
Accra
01.2017 - Current
  • Provided professional pre-sales inputs to the creation and maintenance of the Enterprise Business strategy and plan that will deliver shareholder value.
  • Manage EB’s pre-sales technical functions within the framework of an agreed sales strategy and to meet operational targets for revenues, profitability and customer satisfaction.
  • Support the Shareholder return strategy by developing and implementing Enterprise Business Processes that are aligned to achieving all elements on the business scorecard. (I.e. Grow Market Share, Grow ICT & Data Revenue, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions)
  • Participate in the review of Business Processes (headcount, process optimization, etc.), to drive efficiency gains to ensure reduction in Divisional budget year-on-year.
  • Assist the department in planning pre-sales and developing budgets for the upcoming year and develop detailed plans in support of approved ES Sales operations, monitoring and periodically reporting progress of plans and budget.
  • Track and report on management and utilization of combined budget, resources and delivery schedules per project and per milestone
  • Serve the Division’s internal customers and provide solutions to improve the customer experience.
  • Strategic Partnerships with Senior leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company reputation.
  • Drive planned strategy for the successful delivery of Group and Opco transformation initiatives.
  • Network and build solid relationships with internal units and relevant third parties (e.g. projects, technical and finance partners, etc.) and develop a close working relationship with relevant information sources to provide an integrated service .
  • Lead pre-sales team to meet agreed targets for profitability and revenues and routinely monitor progress against targets and take appropriate managerial action to ensure targets are met and exceeded.
  • Implement processes and procedures for effective day-to-day sales operations which support the sale of enterprise solutions to corporate and SME customers and ensure full integration and deployment of quality management processes within the Pre-Sales Operations.
  • Ensure full compliance with telecommunications license provisions, sector regulations and competition laws.
  • Provide pre-sales support using standard templates and procedures for professional sales engineering services and bid management.
  • Work closely with the post-sales team to ensure that pre-sales bid documents are developed in an efficient way to support subsequent contract documents Provide performance data to support management decision-making.
  • Ensure capture of sales data, monitor sales performance and trends and generate assessment reports and analysis for management review.
  • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
  • Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
  • Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Sr Solutions Architect

Vodafone
Accra
01.2011 - 12.2016
  • Drive the solution architecture competency, providing advice and guidance to the Enterprise business team on delivering quality solutions to customers
  • Primary technical interface with customers,commercial teams, OEMs, and partners, marrying business requirements with technical specifications and translating these into a customer proposal.
  • Provide solution-focused consultancy service to prospects and large enterprise customers with a multi-national focus across the globe e.g. VGE identified customers, multi-national companies, blue-chip companies, carriers, etc.
  • Support of pre-sales, sales, and post-sales colleagues, ensuring customer requirements are achieved.
  • Closely interact with and liaise with approved 3rd party service providers, understanding their technologies, network infrastructure, and value proposition, ensuring alignment with customer demand.
  • Provide guidance and advice, if necessary, to ensure a long-term customer relationship.
  • Identify opportunities within client environments for solutions or new product development and raise them with the appropriate departments for evaluation.
  • Manage and drive the responses to customer queries as per Tenders, Request for Information (RFI), and Request for Proposal (RFP) documents.
  • Research on and keep abreast of ICT trends to identify new product opportunities.
  • Utilize solution design experience and expertise to provide input into and create architecture for new product development.
  • Regularly meet with the internal parties; e.g. Products and Engineering teams; as well as external parties; e.g. suppliers and partners; to understand internal and external roadmaps, technology strategies, and product strategies.
  • Provide high-level assistance and support before solution implementation, during solution implementation, and post solution implementation.
  • Develop suitable processes and systems to support best practice solutions architecture.
  • Own technical documentation and design.


Network Engineer

Arrow Network Systems
Accra
10.2007 - 12.2010
  • Provided complete end-to-end engineering and installation of route-based IP network solutions.
  • Provided network support services for devices such as hubs, bridges, routers, and other hardware.
  • Troubleshot complex multi-vendor network service provider issues.
  • Managed, tracked, and coordinated problem resolution and escalation processes.
  • Performed troubleshooting for Juniper, Cisco, and packet analysis.
  • Integrated fixed wireless connectivity into facilities requiring high-speed networks.
  • Liaised with stakeholders to keep project goals and deadlines on target.
  • Assisted with implementation and support of network monitoring tools.
  • Monitored network capacity and performance to diagnose and resolve complex network problems.
  • Configured and troubleshot VoIP and multi-media distributed systems and platforms.
  • Detected intrusion attempts and promptly responded to DDoS attacks.
  • Established robust infrastructure and data capacity for new applications.
  • Provided detailed network diagrams and procedural guidelines.
  • Collaborated with vendors to identify best options for optimizing network performance.
  • Applied tier-isolation best practices to support multi-tier architectures.
  • Organized frameworks to transfer secure data from internal to external and public networks.
  • Created VPN infrastructure and allowed for secure remote connections.
  • Integrated data, voice and video networks for use in multi-site installations.
  • Recommended options for disaster recovery and remote access security.
  • Escalated emergency technical issues beyond knowledge to maintain optimum up-time.

Education

Bachelor of Science - Electrical/Electronic Engineering

Kwame Nkrumah University of Science And Technology
Ghana
10.2002 - 03.2007

Skills

Business and Strategic planning

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Certification

PRINCE2® Foundation

Consultancy

Position : Principal ICT Consultant


Project : Construction of Terminal  3 building at Kotoka International  Airport,Accra - Ghana


Role : Provide  ICT engineering services for the following areas


  • CCTV systems
  • Access Control Systems
  • Structured Cable system
  • LAN/WLAN Data network
  • Flight information display systems.
  • Master clock system
  • Telephony VOIP systems
  • Airport Management systems (CUTE and CUSS)
  • IPTV systems
  • Baggage reconciliation system.
  • Public Address systems
  • Fire Alarm system


Timeline

Manager , Enterprise Solutions

MTN Ghana
01.2017 - Current

Sr Solutions Architect

Vodafone
01.2011 - 12.2016

Network Engineer

Arrow Network Systems
10.2007 - 12.2010

Bachelor of Science - Electrical/Electronic Engineering

Kwame Nkrumah University of Science And Technology
10.2002 - 03.2007

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Kojo Bosomafi Wonkyi-AppiahTechnology Professional | Business Leader