Kofo Jibowu

• Safely escorted contractors and personnel on/off-site and internally, ensuring secure, compliant movement.
• Verified IDs, reviewed documentation, managed check-ins, and monitored compliance (e.g., PPE, protocols) via radio.
• Maintained safety standards, reported concerns, and assisted in emergencies.
• Built trust through professional, calm interactions in sensitive environments
  Key Achievement: Maintained 100% compliance with security and safety protocols across all escorted movements, resulting in zero reported incidents or breaches since start of job, earning positive feedback from management for upholding the highest standards of safety and operational efficiency in a high-stakes environment.

• Provide compassionate support to clients with diverse needs, including physical disabilities and mental health challenges, ensuring their safety and well-being in dynamic environments.
• Monitor environments for safety risks, adhering to strict protocols and promptly reporting concerns to maintain compliance.
• Communicate empathetically with clients and families, delivering clear information and written summaries to address concerns and foster trust.
• Collaborate with colleagues to manage complex situations, such as coordinating care during emergencies, demonstrating quick decision-making and teamwork.
• Ensured client safety by adhering to health and safety protocols during medical emergencies, working closely with colleagues to deliver timely responses.
• Conducted thorough risk assessments and maintained accurate care records, ensuring full compliance with organizational standards.
• Demonstrated composure and professionalism in high-pressure situations, coordinating effectively to manage urgent incidents

Key Achievement: Earned positive feedback for de-escalating a family’s concerns about medication changes through clear communication and detailed documentation.

• A Delivered exceptional customer service, managing guest check-ins, verifying IDs, and ensuring compliance with hotel policies and safety standards.
• Resolved complex guest issues, such as booking errors, by coordinating with teams and offering solutions, resulting in high guest satisfaction.
• Maintained detailed logs of guest movements and reported discrepancies to management, ensuring operational accuracy and security.
• Adapted to flexible shifts and thrived in fast-paced settings, such as busy conference periods, maintaining professionalism throughout.
• Ensured safe working environment by adhering to health and safety regulations.
• Collaborated with team members to improve overall service delivery.

Key Achievement: Secured a glowing guest review by resolving a double-booking issue with an upgraded room and personalized service, enhancing the guest experience.